HubSpot Reviews

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Score 8.4 out of 100

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Reviews (51-75 of 80)

Rob Anchondo profile photo
Score 9 out of 10
Vetted Review
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Support

9
Support is very responsive and knowledgable. In addition our account representative is very accessible and key member of our overall support team provided by HubSpot. Our issues are addressed quickly and are always resolved.
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Melissa Haynes profile photo
October 30, 2014

All Hail HubSpot

Score 9 out of 10
Vetted Review
Verified User
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Support

10
The customer support representatives are so helpful. I never have to wait long to speak to a real person. They are always understanding and knowledgable about whatever it is I need help with. They get the answers or problems; figure it out quickly yet you don't feel rushed in any way. The customer support at HubSpot is some of the best I've ever seen. If only HubSpot could train the customer support representatives at airlines...
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Craig Davidiuk profile photo
Score 8 out of 10
Vetted Review
Verified User
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Support

10
Any time I've had a question or issue they tackle it with a sense of purpose and professionalism. Some companies are totally hung up on policy and process at the expense of the customers needs. Hubspot has always been exceptional to deal with. Every question or issue I have asked gets addressed. If the person I"m dealing with doesn't know the answer or can't fix it, I'm referred to someone immediately who can help me. I have never had to call and ask "hey what are you guys doing about my issue..." NEVER. Thats rare.
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Mallory Schlabach profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

10
Every time I've had to deal with support, they've not only thoroughly answered my question, but also given me other ideas to think about for how to handle the situation I'm asking about. They are friendly, quick, professional and really understand the software to be able to get me the best solution for my needs. The email support answers in a few hours usually, and the phone support is immediate.
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Mark Rowland profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

10
It just plain doesn't get any better than this: knowledgeable, professional, friendly, caring, competent, and (most importantly) GETS THE JOB DONE! They do it quickly and efficiently and don't make me feel as stupid and incompetent as I actually am. I've NEVER taken more than a few minutes to solve my problem, never had to escalate, never had even an average experience, much less an unacceptable one. I have joked many times that they should "screw up" occasionally, just for variety, as it gets boring to always know that you're going to get your problem solved quickly, efficiently, and effectively. Hell, they're even nice and fun to talk to!
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Keith Bailly profile photo
September 17, 2013

HUBSPOT

Score 8 out of 10
Vetted Review
Verified User
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Support

7
Customer service is great initially when they have their post sales implementation team working with you. Once the product is installed and you are running you get transferred to Level I and it is not the best or direct for answers.
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No photo available
February 15, 2016

HubSpot Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

10
fantastic - very quick turnout time to answering my questions and helping with problems. They even make mock up examples and explain in great detail how I can achieve this myself. They are very understanding now matter how many times you go back to the support person. Each problem is always followed up with a email asking if everything is ok which is top customer support
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No photo available
February 12, 2016

Thank you HubSpot!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

10
If you need one reason why you'd love Hubspot, this is it. Their Customer support is bars none, the best! Everyt ime we have a question whether by phone or email, they always reply in a matter of minutes with the correct response. It's easy to follow up with them if another question arises after the initial contact and they are always ready to help.
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No photo available
June 16, 2015

Happy HubSpotter

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
My contact is always willing to help me no matter what and always has an answer for me. I typically hear back within a few hours and now a days that is something that is desired but not received in service. They make you feel like they don't just want your money but they want your success as well.
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Feature Scorecard Summary

WYSIWYG email editor (305)
8.2
Dynamic content (305)
8.1
Ability to test dynamic content (283)
7.9
Landing pages (335)
8.7
A/B testing (261)
8.2
Mobile optimization (327)
8.5
Email deliverability (335)
8.7
List management (336)
8.5
Triggered drip sequences (251)
8.8
Lead nurturing (329)
8.7
Lead scoring and grading (301)
8.2
Data quality management (305)
7.8
Automated sales alerts and tasks (277)
8.5
Calendaring (284)
8.1
Event/webinar marketing (233)
8.2
Social sharing and campaigns (316)
8.2
Social profile integration (307)
8.2
Dashboards (338)
8.1
Standard reports (335)
8.4
Custom reports (298)
8.5
API (233)
7.9
Role-based workflow & approvals (256)
8.2
Customizability (279)
8.2
Integration with Salesforce.com (210)
8.1
Integration with Microsoft Dynamics CRM (87)
7.5
Integration with SugarCRM (82)
7.5

About HubSpot

HubSpot is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a free CRM, HubSpot gives companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Has featureAbility to test dynamic content
Has featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability
Has featureList management
Has featureTriggered drip sequences
Lead Management Features
Has featureLead nurturing
Has featureLead scoring and grading
Has featureData quality management
Has featureAutomated sales alerts and tasks
Campaign Management Features
Has featureCalendaring
Has featureEvent/webinar marketing
Social Media Marketing Features
Has featureSocial sharing and campaigns
Has featureSocial profile integration
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Platform & Infrastructure Features
Has featureAPI
Has featureRole-based workflow & approvals
Has featureCustomizability
Has featureIntegration with Salesforce.com
Has featureIntegration with Microsoft Dynamics CRM
Has featureIntegration with SugarCRM

HubSpot Screenshots

HubSpot Integrations

NetSuite, Pipeliner CRM, Salesforce.com, Unbounce, Survicate, GaggleAMP Amplify, SnapEngage, Boingnet, Evergage, Wrike, Wistia, Pipemonk, Zendesk, FreshBooks, PandaDoc, Perfect Audience, UberConference, Eventbrite, Teamwork Projects, GoToWebinar, WorkflowMax, SurveyMonkey, Shopify, Smartling, BrightInfo, Invoca, DataHero, HelloSign, Leadpages, Dropbox, Google Drive, WordPress, BigCommerce, Uberflip, Zoho CRM, Sugar Sell (SugarCRM), Zerys, Infer, GlobalMeet Webinar, Membrain, SalesforceIQ, Modus, inboundli, Zapier, Appcues, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Magento Commerce Cloud (formerly Magento), Zendesk Sell (formerly Base), SlideShare, BlogMutt, Pocket & Instapaper, Pipedrive CRM, Gravity Forms, Wufoo Forms, BoostSuite, GoChime, Seventh Sense, Scripted

HubSpot Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Pro$800per month (includes 1,000 contacts)
Enterprise$3,200per month (includes 10,000 contacts)
Starter$50per month (includes 1,000 contacts)
Free$0per month

HubSpot Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

HubSpot Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:United States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported Languages: English, French, German, Japanese, Portuguese, and Spanish