Overview
What is HungerRush?
HungerRush in Austin presents their integrated HungerRush Restaurant Management System (RMS) as a paradigm shift designed to simplify day-to-day management, create better customer experiences, and enable new levels of data-driven decision making. It also includes the HungerRush online ordering …
Pricing
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- Setup fee required
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Evolution of the Restaurant Guest Experience
Product Details
- About
- Competitors
- Tech Details
What is HungerRush?
HungerRush Features
- Supported: Online Ordering
- Supported: Marketing & Loyalty
- Supported: Modern Point of Sale UI/UX
HungerRush Competitors
HungerRush Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English |
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
HungerRush has proven to be an invaluable tool for businesses facing various challenges in the food industry. Seamless online ordering and delivery methods have greatly simplified seasonal menu launches and inventory management across multiple stores. The consolidation of different systems into one cohesive platform has saved time, money, and resources for these businesses, while also providing easy access to data from all stores, regardless of their location. Moreover, HungerRush's user-friendly interface has allowed independent pizza shops to compete with big chains in marketing efforts.
The software's scheduling application has been highly praised by managers, as it streamlines the process of creating and managing employee schedules. Furthermore, HungerRush's online integration with POS has improved order taking and reduced costs compared to third-party platforms like Grubhub. This integration has also made it easier to track sales, manage customers, and provide compensation to drivers based on mileage. Customers have reported increased business thanks to HungerRush's online ordering platform, which has captured more customers during a tight labor market.
While there have been occasional installation delays and connectivity issues with tablets, HungerRush has still offered quick order taking and faster service to its users. The 24/7 customer service availability, although limited in knowledge at times, has been responsive and helpful in resolving issues quickly. However, complex problems may result in hours without POS functionality.
Overall, HungerRush has provided valuable solutions for the food industry by offering a comprehensive platform that encompasses various functionalities such as POS systems, online food ordering systems, and clocking-in systems. Users have experienced improved efficiency in both kitchen operations and front-of-house activities, resulting in better flow and more precise orders. Additionally, the software's daily reports have received praise for their customization options that cater to specific needs. HungerRush has helped businesses save time and money through features like quick driver drawer balancing and programmed upcharges while providing valuable insights into financial performance.
Responsive and Helpful Customer Support: Users have consistently praised HungerRush for its responsive and helpful customer support. Many reviewers have expressed their appreciation for the genuine care that HungerRush representatives show towards their brand, with a number of them going out of their way to handle any issues that arise. The exceptional support provided by the 24/7 customer service department, which understands the specific needs of the pizza industry, has been particularly highlighted.
Sleek and Intuitive User Interface: HungerRush's mobile and desktop app features a sleek and visually appealing user interface that provides a pleasant and intuitive experience for both employees and customers. Numerous users have described the interface as well-designed, visually pleasing, and easy to navigate. This positive feedback indicates that HungerRush's focus on creating an aesthetically pleasing and user-friendly interface has resonated with its users.
Extensive Reporting Options: The extensive reporting options offered by HungerRush have been seen as a valuable feature by many users. They appreciate being able to access and analyze data related to sales, menu items, and other key components of their POS system. This robust reporting capability allows users to make informed decisions about their business operations based on comprehensive insights provided by HungerRush's reporting tools.
Outdated Hardware and Software: Many users have reported that the HungerRush software requires outdated hardware and software, leading to additional costs for businesses. Some reviewers expressed frustration at having to purchase new equipment in order to use the system properly.
Poor Customer Service: Numerous users had negative experiences with customer service, describing it as terrible, rude, or unhelpful. According to some reviewers, representatives were unable to provide assistance with technical issues and didn't seem interested in resolving complaints.
Expensive Upgrades: Some users felt that the company had hidden rules requiring frequent upgrades in order to avoid having to completely repurchase the POS system. This led many customers feeling nickel-and-dimed by the company's pricing model rather than being provided a fair value for their investment.
Users have made several common recommendations for HungerRush based on their experiences. Firstly, many users have praised the platform's ease of use and the support offered by the HungerRush team. Secondly, reviewers recommend HungerRush specifically for companies in the food industry, indicating its suitability for businesses in this sector. Thirdly, users suggest considering HungerRush for all point-of-sale (POS) needs, indicating its versatility in meeting various requirements. Furthermore, it is advisable for potential buyers to conduct research before making a purchasing decision. Overall, HungerRush is regarded as a solid and proven product by users.