Overview
What is iATS Payments?
iATS Payments is a payment gateway software solution offered by IATS, LLC..
iATS -Payment Processing with a basic Salesforce integration
Great customer service and gets the job done, but that's about it
iATS Works for Me!
Pricing
What is iATS Payments?
iATS Payments is a payment gateway software solution offered by IATS, LLC..
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is iATS Payments?
iATS Payments Video
iATS Payments Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(7)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
iATS Payments is a versatile payment processing platform that offers convenient and secure solutions for non-profit organizations. Users have found iATS to be efficient and cost-effective, significantly reducing administrative processing time compared to previous payment gateways. It seamlessly integrates with auction software, eliminating the need for multiple gateways and simplifying the payment process for events like dinner auctions. The system provides a sense of security with easy reconciliation of reports and daily batches, ensuring no payments are missed. Integration with CRM systems like Salesforce streamlines membership and donation operations, improving record-keeping and contact management. Users appreciate the prompt support provided by iATS and the ability to customize form design and receipt of funds. Overall, iATS Payments has proven to be a valuable tool for accepting online payments, processing donations, and managing non-profit finances efficiently.
Personalized Customer Support: Users have expressed their appreciation for the personalized customer support provided by iATS. They have found the customer service team to be willing to go above and beyond in resolving any issues or concerns, with reviewers describing them as courteous, friendly, and helpful.
User-Friendly Platform: The ease of use and customer-centric approach of iATS has been praised by users. They have found the platform extremely intuitive to navigate, offering a seamless experience for processing payments, setting up recurring transactions, and scheduling.
Comprehensive Reporting: Users value the detailed reports offered by iATS as it enables them to effectively track and manage their payments. Reviewers find the reporting feature easy to use and efficient when searching for specific dates or information.
Cons:
- Lack of customer support: Several reviewers have mentioned that they have experienced difficulties in getting adequate customer support from the company. Some users have reported long wait times on the phone and delayed responses to their inquiries, which has resulted in frustration and dissatisfaction.
- Limited customization options: A number of users have expressed disappointment with the limited customization options available in the product. They feel that it lacks flexibility in adapting to their specific needs and preferences, making it difficult for them to tailor it according to their requirements.
- Performance issues: Some customers have raised concerns about performance issues with the product. They have reported slow loading times, frequent crashes, and lags during usage, which hampers their overall experience and productivity. These performance issues can be frustrating for users who rely on the product for daily tasks and activities.
Based on user reviews, here are the three most common recommendations for iATS Payment:
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Consider using iATS Payment if you are using CiviCRM or if you need a reliable payment processing system. Users have found that it integrates well with CiviCRM and provides a dependable solution for processing donations.
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Take advantage of the customer support offered by iATS Payment. Many users have praised the company's customer service, recommending working closely with their team to maximize the benefits of the system.
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Shop around for the best fit and price before committing to iATS Payment. While many users have had positive experiences with the platform, some have mentioned that deposit reconciliation reporting can be lacking. It may be worth exploring other options to ensure it meets your specific reporting needs within your desired budget.
Attribute Ratings
Reviews
(1-3 of 3)iATS -Payment Processing with a basic Salesforce integration
- Relatively good UI
- Good support
- Doesn't have the strongest Salesforce integration
- Better engagement with the Salesforce NPSP
- Given us the ability to take online payments and donations.
- Decreased the amount of manual processing.
- Click & Pledge, Classy and PayPal Payments
Great customer service and gets the job done, but that's about it
- Excellent customer service
- Can process ACH transactions as recurring donations
- Integrates with Salesforce
- Records name of credit card holder in iATS reports
- Can process recurring donations on a monthly, quarterly, or yearly basis
- Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
- It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
- No option for donors to elect to cover the transaction fees.
- Automatic email notifications from online transactions are limited.
- Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
- Recurring donors have doubled by being able to automate the monthly transaction process.
- Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.
iATS Works for Me!
- Process payments.
- Detailed reporting.
- Process refunds if needed.
- Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
- Include Discover card transactions in the same deposit with the other cards.
- Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Not as well suited if you want to have the credit card fees taken out at the time the funds are deposited into the bank account - iATS runs a separate charge at the end of the month for this, resulting in minor discrepancies at times (due to rounding).
- Increased donations.
- Increased monthly recurring gifts.
- Decreased use of Discover cards (we discourage using Discover cards).