One of the pillars of the Digital Transformation, Business Process Manager
- It is a very complete solution. It has a Process Manager, Operational Decision Manager for management of business rules, CASE Manager for case management, and as of this year, it also has a suite called Digital Business Automation,where FileNet and Datacap are integrated for document management, all in a single solution.
- After a few years, we managed to make IBM Business Process Manager a robust and mature solution. Now, we are generating more than 10,000 instances daily, with an average lifetime of 25 day--with 150 intensive users, plus an occasional 2,000. We have integrations of all kinds, WebServices, Rest, Queues, etc.
- It allows us to synchronize several Portal Servers, with a solution called Federal Portal. In it, users enter a single portal and can see and work on tasks independently of what portal these tasks are generated by.
- This solution serves to balance the load if it is too large, and also to give a better infrastructure for our critical processes. It also is able to coexist with different versions of the product while processes are being updated. In our case, we have 3 Portal Servers integrated to a Federation Portal.
Cons
- In the methodology of BPM, continuous improvement is essential, and for this we must be able to count on performance indicators. In order to do this, we had to develop a scheme outside the tool, because many instances did not have an adequate performance. I am informed that IBM will shortly resolve this.
- The BPD is an established system, meaning it is monolithic, and comes with all the issues that these types of systems have.
- It is an easy-to-use suite for simple processes, but if you need solutions with many integrations and complex screens, you need to work with experts with at least 2 years of experience.