IBM Control Desk

IBM Control Desk Reviews

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Ratings and Reviews
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IBM Control Desk Scorecard Summary

Feature Scorecard Summary

Incident and problem management (7)
93%
9.3
Organize and prioritize service tickets (2)
98%
9.8
Expert directory (2)
88%
8.8
Service restoration (2)
92%
9.2
Self-service tools (2)
90%
9.0
Subscription-based notifications (1)
100%
10.0
ITSM collaboration and documentation (2)
86%
8.6
ITSM reports and dashboards (2)
98%
9.8
ITSM asset management (3)
88%
8.8
Configuration mangement (2)
88%
8.8
Asset management dashboard (2)
90%
9.0
Policy and contract enforcement (2)
87%
8.7
Change management (3)
93%
9.3
Change requests repository (2)
92%
9.2
Change calendar (1)
100%
10.0
Service-level management (2)
88%
8.8

What is IBM Control Desk?

IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk.

Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.

IBM Control Desk Integrations

  • OneSpan Sign (formerly eSignLive)

IBM Control Desk Competitors

IBM Control Desk Pricing

IBM Control Desk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is IBM Control Desk?

IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk. Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.

Who uses IBM Control Desk?

The most common users of IBM Control Desk are from Mid-size Companies and the Construction industry.