IBM Control Desk

IBM Control Desk Reviews

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Ratings and Reviews
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Our firm uses IBM Control Desk for the purpose of dealing with the management and monitoring of IT assets, evaluating their performance, and rectifying challenges that may face them limiting their operative capacity. Besides, the software evaluates the severity of any damages or defects that the assets may have, and the impacts of the corrections that can be implied. IBM Control Desk also addresses complex IT-related challenges, where extensive evaluation and rectification procedures are derived to sort challenges out.
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Control Desk is used across my whole organization, mainly to address the issue related to the management of IT assets and issues related to those assets. Our customers are treated to an easy, self serviceable way to open issues related to their IT infrasctructure and software usage while we can analyse the impact of changes and corrections.

IBM Control Desk Scorecard Summary

Feature Scorecard Summary

Incident and problem management (7)
93%
9.3
Organize and prioritize service tickets (2)
98%
9.8
Expert directory (2)
88%
8.8
Service restoration (2)
92%
9.2
Self-service tools (2)
90%
9.0
Subscription-based notifications (1)
100%
10.0
ITSM collaboration and documentation (2)
86%
8.6
ITSM reports and dashboards (2)
98%
9.8
ITSM asset management (3)
89%
8.9
Configuration mangement (2)
88%
8.8
Asset management dashboard (2)
90%
9.0
Policy and contract enforcement (2)
88%
8.8
Change management (3)
93%
9.3
Change requests repository (2)
92%
9.2
Change calendar (1)
100%
10.0
Service-level management (2)
88%
8.8

What is IBM Control Desk?

IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk.

Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.

IBM Control Desk Integrations

  • OneSpan Sign (formerly eSignLive)

IBM Control Desk Competitors

IBM Control Desk Pricing

IBM Control Desk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is IBM Control Desk?

IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk. Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.

Who uses IBM Control Desk?

The most common users of IBM Control Desk are from Mid-size Companies and the Construction industry.