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IBM Maximo Application Suite

IBM Maximo Application Suite

Overview

What is IBM Maximo Application Suite?

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

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Recent Reviews

MAXIMO, go!

10 out of 10
March 05, 2024
Incentivized
We implement the Maximo product for several of our customers to help manage their facilities and provide a unique experience for the end …
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Does this work for you?

6 out of 10
September 27, 2023
Incentivized
IBM Maximo helped us to understand different levels or stages of our work ground management. We got a client in the industry related to …
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Maximo User.

8 out of 10
March 07, 2023
Incentivized
Used to create corrective work identified during PdM analysis. Also, used for capital/O&M projects to track tasks and work and track …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is IBM Maximo Application Suite?

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/maximo/pri…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

IBM Maximo APM Demo

Walnut.io
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Product Details

What is IBM Maximo Application Suite?

IBM Maximo Application Suite is a set of tools for configurable computerized maintenance management systems (CMMS), enterprise asset management (EAM), asset performance management (APM) and reliability-centered maintenance (RCM) applications. It helps asset-intensive companies meet the ongoing need to optimize critical asset performance and operations while delivering sustainable outcomes.

IBM Maximo integrates asset maintenance, inspections, and reliability applications used to improve productivity, prevent unplanned downtime and reduce overall maintenance costs. The suite brings together artificial intelligence (AI), Internet of Things (IoT) data, analytics, Machine Learning (ML) and automation to address unique organizational needs.

Value Proposition:
> Implement RCM faster while reducing maintenance costs
> Reduce inspection costs while increasing frequency
> Improve first-time fix rates and operations productivity
> Extend asset life and reduce downtime

The price of IBM Maximo Application Suite can be estimated here: https://ibm.biz/Maximo_Pricing


With IBM® Maximo® IT (formerly known as IBM Control Desk), the suite offers both ITAM and ITSM capabilities in one platform, a single point of user support and enterprise service management of IT/OT assets and processes. Now part of IBM Maximo Application Suite, it combines physical asset management, help desk, and service desk functions in a cloud-based environment. Enterprises from industries such as aviation, banking, finance, and telco can use Maximo IT to simplify the support of end users and their infrastructure through a standardized and modern user interface. It reduces costs, extends the asset lifecycle and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.

IBM Maximo Application Suite Features

  • Supported: Physical asset management
  • Supported: IT asset management
  • Supported: Mobile EAM
  • Supported: Predictive maintenance
  • Supported: Reliability centered maintenance
  • Supported: Remote monitoring
  • Supported: Visual inspection

IBM Maximo Application Suite Screenshots

Screenshot of Reliability Strategies, and its supporting content library. IBM Maximo Application Suite integrates computerized maintenance management system (CMMS), enterprise asset management (EAM), asset performance management (APM) and now RCM in one single platform, accelerated by a failure mode and effects analysis (FMEA) and job plan library.Screenshot of where the appropriate ITSM information is gathered in one place, so that service teams will have a better ticketing system, an improved IT service delivery and a more responsive incident management system, as well as a better configuration management.

IBM Maximo Application Suite Integrations

IBM Maximo Application Suite Competitors

IBM Maximo Application Suite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web
Supported CountriesMultiple
Supported LanguagesArabic, Brazilian Portuguese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish

IBM Maximo Application Suite Downloadables

Frequently Asked Questions

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

Oracle E-Business Suite, HxGN EAM, and ServiceNow Enterprise Asset Management are common alternatives for IBM Maximo Application Suite.

Reviewers rate Support Rating highest, with a score of 7.1.

The most common users of IBM Maximo Application Suite are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(111)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We presently have Maximo installed in different instances in the US and Canada. It is the solution of choice for enterprise asset management services. We are currently working with IBM experts to rationalize the use of Maximo's available applications/functionality.
  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.
  • Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
  • Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
  • Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
Maximo is a great versatile tool for a general enterprise asset management (EAM) solution - has great flexibility and many advanced solutions as well. It provides good integration with our ERP system as well. We use Oracle and it has been exceptionally good for us. The biggest challenge we face though is when it comes to more advanced digital transformation solutions. We wanted to test out predictive models on our critical assets- we have to try the APM solution from GE. Things like integration with IBM Watson to do case management or recommendation management are still not available in Maximo.
  • Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
  • We do have a good return on investment when it comes to managing inventory in Maximo.
  • We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.
Maximo is a good tool and, as I suggested, it is the system of choice for us. We continue to explore opportunities where we can replace our legacy systems in risk management and field mobility with Maximo. Maximo has to work harder to provide a clear picture of how we can do effective asset planning, strategy, and maintenance within one system.
IBM Watson Analytics (discontinued), Watson IoT Platform, IBM Maximo Application Suite
450
Manufacturing
15
We typically outsource support through rolling year over year contracts
  • Inventory management
  • Asset management
  • ASSET HEALTH
  • Coustom dashboard for asset health
  • We are developing analytics on demand platform
No
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Maximo was piloted in two sites and it was very user friendly
I would give more emphasis on out of box analytics and AI capabilities
  • Third-party professional services
We hired a boutique firm based out of Calgary
Yes
Site based implementation
Change management was a big part of the implementation and was well-handled
  • Mostly data accuracy.
We have internal expertise as well
We have internal expertise
No
We usually rely on the contracting model for expertise
User friendly
  • You need a basic training for sure
  • Rotating assets module
Yes
Not my favourite. So we prefer another solution
Nivin George | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our organization implements IBM Maximo Products and solutions for clients throughout the region and others. The significant problems that IBM Maximo addresses and solves for our clients are related to Asset Management, Maintenance, Monitoring, Procurement, and Financial transactions. Most clients seek to implement IBM Maximo because of its ease of use and level of configuration and customization capabilities built within the system to cater to any business needs. Companies that require to procure, deploy, manage and maintain their assets in the oil and gas industry or utilities have the best use with IBM Maximo due to its Out-of-Box capabilities that provide industry-specific solutions, all in one Enterprise Asset Management Solution.
  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
  • IBM Maximo Mobile solutions need to be considered as an area that needs improvement, with limited resources and very challenging to implement, this feature would be a best fit that many clients would like to see done and deployed differently
  • The Licensing scheme is not easy to understand
  • Reporting and Business Intelligence solutions provided are pretty much the same as previous versions and outdated
IBM Maximo is best suited in the OIl&Gas industry, Utilities, and Transportation. With the industry add-ons offering with IBM Maximo, many Out-of-Box solutions that come with the product and add-ons are well-equipped to help engineers and technicians in the field to record, manage and maintain their assets, work and data. Work Orders, Assets, Preventive Maintenance, Job Plans, Safety, Failure Reporting, and Inventory are the heavily used applications by users and the reason why IBM Maximo is best suited to deliver their needs. The software may not be a recommendation for Small and Medium Businesses having limited assets or fleets to manage and maintain. Clients come with enquires on financials and payroll software where IBM Maximo is less likely to be recommended.
  • Asset Management
  • Work Centers
  • IBM Maximo Cloud deployment
  • A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
  • Record accurate labor work hours with proper people management while not missing any schedules and appointments
  • With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts
Complementing IBM Maximo as compared to other ERP software in the market is the ease of use with a user-friendly web-based interface and improved skin that makes navigation and moving within applications easy. Powerful and robust applications such as Work Orders, Assets, Inventory Usage, and Budget Monitoring allows recording data and monitoring the business using Key Performace Indicators and Business Intelligence Reporting. The software can be implemented quicker and easier than other applications and with the cloud offering IBM Maximo has, going live has not been this easy.
150
Engineers, Managers, Procurement buyers, technicians and accountants
3
IBM Maximo support is performed by certified and experienced Consultants and Developers who have both Technical and Functional skills.
  • Asset Management and Monitoring
  • Preventive Maintenance and Forecasting
  • Work Management
  • IBM Maximo was configured using the Contracts and Transportation add-on for financial reporting IFRS16
  • The Oil and Gas Add-on was configured to record drilling data and well information
  • IBM Maximo Linear assets were used to record and manage Rig Moves from one well to the other
  • Expand IBM Maximo to Mobile solutions for Technicians and field workers
  • Configure IBM Maximo for Project and Cost Management
No
  • Product Features
  • Product Usability
Powerful features such as preventive maintenance, work order tracking, and inventory management are up to date with real-time market experience.
I would not change the selection criteria.
I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
Clients have an Annual Customer Support Plan, and being a Premium IBM Business partner, we are heavily dependent on IBM and the products we support.
Yes
Yes
Very recently, a major issue was reported for one of our client upgrades and was categorized as a Severity 2 issue and was affecting the development phase. The Work Order tracking application was affected due to a faulty installation and produced a known issue. The problem was reported to IBM, who requested the client details, nature, and details of the IBM Maximo environment. The support staff quickly recommended applying the latest Fix pack for the HSE add-on that resolves the problem. The support team's recommendation worked, and they followed up with us to check if the fix helped resolve the issue.
Score 6 out of 10
Vetted Review
Verified User
IBM Maximo is one of the essential tools for ticketing. This tool is used in a retail project of Warwick (UK). I have used so many ticketing tools so far like SysAid, Remedy, etc. but this tool is more essential than others. Ticket creation by this tool is very simple and it is its best feature. This is very user friendly and no additional training is required for the new user. We can route multiple tickets at the same time with this tool.
  • Ticket creation is very simple.
  • We can route multiple tickets at the same time.
  • Rarely, we receive late tickets.
  • Change approval process is little complicated.
To integrate it with Netcool, Control-M is its good feature.
  • Business runs very smooth.
  • To track down the issue/request on a real time basis.
SysAid disconnects in every 5-10 minutes which can be overcome by IBM Maximo. Ticket creation in SysAid is very difficult compared to Maximo. An additional training is required for the new users to use SysAid. Maximo is more essential and user friendly compared to SysAid.
BMC Automated Mainframe Intelligence (AMI), BMC Helix ITSM (Remedy), ServiceNow
User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.
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