IBM Sterling Configure, Price, Quote Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for IBM Sterling Configure, Price, Quote are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Streamlined Process Efficiency: Users have consistently praised IBM CPQ for its exceptional ability to streamline the selection, configuration, quoting, and ordering processes. This streamlining saves users significant time and effort, allowing for a more efficient workflow.

Enhanced Integration Capabilities: Customers value the seamless integration with external applications that has greatly expanded the capabilities of IBM CPQ. This enhanced integration makes IBM CPQ a versatile tool that can adapt to various business requirements effectively.

Automation Features Benefit: The automation features embedded in IBM CPQ are highly regarded by users for their role in automating sales processes. These features enable quick and accurate generation of sales orders, contributing to increased operational efficiency.

Reviews

9 Reviews

Selling Channel has been at Optimal by Linking Clients to Products Catalogs and Price Lists

Rating: 10 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

Dream of every business is to thrive in nowadays competitive markets. Deployment of IBM CPQ was one of the strategies that we implemented in our organization. It has centralized selling process, where our sales team collaborate with customers.

Pros

Customers waste a lot of time looking for products and services: IBM CPQ automate channel selling.
Help customers select, configure, quote and order the right services and products.
Commmunicating amendments on pricing is seamless on IBM CPQ.
Integration with external applications has improved capabilities.

Cons

For the sake of othet prospects, who might be looking to implement IBM CPQ; The vendor has not offered detailed tutorials for the features. Nonetheless, it has a simple learning curve unlike other alternatives.

Likelihood to Recommend

Complex products in our organization has been configured by IBM CPQ. That way, we spend less time carrying out sales procedures since sales orders are automatically aporoved.

Brittany Frontis

Sales Marketing Manager in Marketing at Cole Haan (1001-5000 employees)

Vetted Review

3 years of experience

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IBM CPQ: Most Sophisticated Tool for Creating Price Lists, Coupons and Discount Rules for Products & Services.

Rating: 9 out of 10

Incentivized

January 26, 2022

Use Cases and Deployment Scope

For 4+ years now in my organization, we have been using IBM CPQ to simplify the selling of virtual, hybrid, and in-person events. Therefore, selection, configuration, quoting, and ordering event services are automated by this tool.

Pros

Create a central location for clients and sellers to configure products and services
Automate the entire process of selling
Sending sales orders to customers saves time
Help focus more on valuable processes rather than spend time on low-value processes

Cons

To automate selling processes on the go, I feel like the vendor should implement an on-premise platform, mainly for tablets and mobile phones.

Likelihood to Recommend

Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.

Erin Quinn

Customer Service Manager in Customer Service at Freeman Company (5001-10,000 employees)

Vetted Review

4 years of experience

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IBM CPQ allows me to create coupons, discounts and price lists that we link them with customers

Rating: 10 out of 10

November 2, 2021

Use Cases and Deployment Scope

At AT&T, we rely on IBM CPQ in sales abs marketing department to simplify selling process in real-time. IBM CPQ isn’t used in all departments. Mainly, it is utilized in Sales & marketing departments to enhance selling procedures like coupons and price lists management and in Corporate department where the senior Directors sign the the documents produced in the latter department.

Pros

Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
Centralizing selling procedure in one platform by communicating products pricing to clients.
Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.

Cons

I don’t have much that I feel should be improved on IBM CPQ, but the vendor should offer more documentation on backup and data recovery.

Likelihood to Recommend

For business users in Sales & Marketing departments in any type of organization, I would recommend them to try IBM CPQ and it will be less daunting to carry out selling procedures. Ever since we implemented IBM CPQ, it has improved innovation in our organization and increased ROI through configuration, pricing and ordering products and services processes.

Lane Cox

Marketing Director in Marketing at AT&T (10,001+ employees)

Vetted Review

3 years of experience

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Build and Test Configuration Models, Quotes and Price Products & Services with IBM CPQ

Rating: 10 out of 10

Incentivized

October 18, 2021

Use Cases and Deployment Scope

There’s nothing hectic like undertaking the selling procedures of complex products and services. With IBM CPQ, it has been easy to configure, quote and price our banking services at Huntington. This software is being utilized across all departments in our organization.

Pros

Automating configuration, pricing and quotation of banking services.
Via web self-service on IBM CPQ, customers and the sales team are able to streamline sales processes by getting guidance whenever needed.
Customers are able to view price lists before making any purchase so as to make informed decisions.

Cons

Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.

Likelihood to Recommend

It has been overwhelming to maintain product and service information manually. That’s why I would recommend all business users to implement IBM CPQ, and it will be easy and effective to configure, price and quote complex products and services to help customers make informed decisions.

Matt Saunders

Bank Accountant in Finance and Accounting at Huntington National Bank (10,001+ employees)

Vetted Review

2 years of experience

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Management of Products, their Pricing, and Clients at Top Notch with IBM CPQ

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

IBM CPQ has simplified the selling procedure by automating configuration, pricing and quoting bundles, products and services. I don’t have a clue if it is being used company wide, but we use it in our organization to keep in touch with customers.

Pros

IBM CPQ has helped us to guide clients through the entire process of configuration, quoting, and ordering process.
This service allows us to communicate the pricing to our esteemed clients via sending price lists.
Creating quotes and determining the right products to have discounts is another great aspect about IBM CPQ.

Cons

Unfortunately, [in my opinion] IBM CPQ is not well documented and hardly offers regular webinars.

Likelihood to Recommend

Pricing, quoting, and configuration procedure is a vital procedure for every business that wants to thrive in the market. I would recommend IBM CPQ to all colleagues that are yearning to keep their customers posted on price lists and help them make the right purchases.

Janna Wiseman

Product Manager in Product Management at Verra Mobility (501-1000 employees)

Vetted Review

2 years of experience

Creating Coupons, Price Lists and Discount Determination has been Simplified by IBM CPQ

Rating: 9 out of 10

Incentivized

October 7, 2021

Use Cases and Deployment Scope

I started using IBM CPQ when I joined Accenture to automate the entire process of pricing and quoting. It is easy to determine the products and services that discounts need to be imposed on and those that are perfect to be sold without discounts.

Pros

Automating selling procedure to help clients select, configure and order the right products & services.
IBM CPQ is a central location that enables sales representatives to communicate with suppliers and customers on matters of product pricing.
Before moving live production environment instances, IBM CPQ allows customers to test configuration modules.

Cons

Disaster recovery and backup databases are hectic to utilize without IT skills due to it’s rich in lots of features.
Cost is slightly expensive, but it is worth the results we gain.

Likelihood to Recommend

Create new customer contacts and manage the needed procedures like linking clients to product catalogs, generating and forwarding price lists from anywhere in the cloud with IBM CPQ. I would therefore recommend other prospective business users to consider this tool and they will be able to ease the entire pricing process.

Kristen Corp

Talent Development Analyst in Human Resources at Accenture (10,001+ employees)

Vetted Review

2 years of experience

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Develop Price Lists, Quotes, Discounts and Coupons with IBM CPQ

Rating: 9 out of 10

Incentivized

September 23, 2021

Use Cases and Deployment Scope

IBM CPQ is the backbone tool for pricing, configuration and quotation in our organization. I am not pretty sure it is being used in all units, but it is currently being utilized heavily in IT and procurement departments.

Pros

By developing, tracking, managing and negotiating the process of sales quotation, it helps in ROI generation.
Connecting customers with product catalogs and price lists.
Disaster recovery and data backup

Cons

IBM CPQ only has web-based solution and lacks iOS and Android applications.
It has a robust backend integration capability, but it tends to be extremely hectic to collaborate with some SaaS tools.

Likelihood to Recommend

Once fully customized, IBM CPQ can fit any field from quote-to-cash procedures, order management, inventory control to supply chain. We have been able to configure products and develop product quotations.

Rakesh Mohapatra

Senior Database Administrator in Information Technology at Citi (10,001+ employees)

Vetted Review

3 years of experience

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Managing Price Lists and Catalogs at Breeze with IBM CPQ

Rating: 9 out of 10

Incentivized

September 8, 2021

Use Cases and Deployment Scope

Conducting the process of selling our organization services has been simplified by IBM CPQ. Automation of business procedures such as pricing, quoting, and configuration is what we conduct with this tool on specific business units.

Pros

Configuring pricing processes by discussing and amending pricing in a central location.
Negotiating sales quotes that help generate high ROI.
Helping clients go through buying procedures by configuring, pricing, and quoting purchase orders.

Cons

I slightly dislike that IBM CPQ lacks an available mobile application.
Unavailability of enough documentation, tutorials, and white papers for reference.

Likelihood to Recommend

I would recommend IBM CPQ to all businesses that are looking to maintain high-quality data on products and services, mainly for pricing and configuration procedures.

Kelvin Burrows

Chief Actuary in Finance and Accounting at Virginia State University (501-1000 employees)

Vetted Review

3 years of experience

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Implemented Salesforce CPQ just over a year ago. We are extremely happy with it. I'm the type to learn a new product inside and out though. So, that is likely a strong contributor to our success with it.

Rating: 10 out of 10

Incentivized

February 3, 2020

Use Cases and Deployment Scope

This is being used by our sales department and call center and helps to increase selling time and the accuracy of quotes and proposals.

Pros

Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.

Cons

There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.

Likelihood to Recommend

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results.

Verified User

Professional in Marketing (51-200 employees)

Vetted Review

1 year of experience