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Coremetrics / IBM Digital Analytics (discontinued)

Coremetrics / IBM Digital Analytics (discontinued)

Overview

What is Coremetrics / IBM Digital Analytics (discontinued)?

Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is…

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Recent Reviews

Good Product

9 out of 10
February 20, 2019
Incentivized
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
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IBM is dead

2 out of 10
March 07, 2018
Incentivized
We use IBM Digital Analytics to track website activity through element tags, conversion events, marketing programs, etc. We analyze the …
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Disappointed

1 out of 10
March 06, 2018
Incentivized
It is currently used by the marketing strategy department. We have been using Digital Analytics along with other reporting tools to drive …
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DA review

8 out of 10
May 23, 2014
IBM Digital Analytics has played a huge part in our organization each and every day. We are a re-seller of IBM Digital Analytics. Our …
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IBM Digital Analytics Review

8 out of 10
May 22, 2014
We are a reseller of IBM DA where we have many clients engaged with several levels of the IBM product suite. The data is used across many …
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Pricing

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What is Coremetrics / IBM Digital Analytics (discontinued)?

Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Smartlook?

Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and…

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Product Details

What is Coremetrics / IBM Digital Analytics (discontinued)?

Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product.

IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. This cloud-based solution included IBM Digital Analytics, the core analytical product, as well as several add-on modules, including Benchmark, Product Recommendations, Lifecycle, and Multisite.

IBM integrated the Digital Marketing Optimization platform with other solutions, like WebSphere Commerce and Portal for ecommerce, IBM Campaign and Interact (acquired from Unica in 2010) for cross-channel campaign management, and IBM Tealeaf (acquired in 2012) for customer experience management.

Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward.

Coremetrics / IBM Digital Analytics (discontinued) Video

IBM Digital Analytics March 2018 Release

Coremetrics / IBM Digital Analytics (discontinued) Integrations

Coremetrics / IBM Digital Analytics (discontinued) Competitors

Coremetrics / IBM Digital Analytics (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward.

Piano Analytics, Google Analytics, and Adobe Analytics are common alternatives for Coremetrics / IBM Digital Analytics (discontinued).

Reviewers rate Support Rating highest, with a score of 2.3.

The most common users of Coremetrics / IBM Digital Analytics (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(86)

Attribute Ratings

Reviews

(1-24 of 24)
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March 07, 2018

IBM is dead

Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • We spend too much time trying to work around bugs on the new UI.
  • We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
  • Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.
October 17, 2017

Practical CXA

Chris Hall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
ResellerIncentivized
  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Stewart Pratt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Overall, the positive impact has typically been on improving the reliability of data driven decisions to improve path to conversion.
Score 8 out of 10
Vetted Review
Reseller
  • Increase conversion - onsite search analysis, promotional analysis etc allowed to prioritise the investments and the on-going efforts for our clients
  • Better ROI - using the solution is allowing us to educate the client into measuring ROI on every action undertaken on the site
  • Better decision : we do no longer take decisions without looking at the data first
Score 8 out of 10
Vetted Review
Reseller
  • Digital Analytics is essential for reporting across web performance and marketing activities.
  • Although ROI is difficult to calculate for a web analytics tool, it has helped us drive business decisions that lead to increased ROI for marketing performance as well as a higher conversion rate on the website leading to higher revenue.
  • In particular, the Digital Recommendations solution has proved positive and has consistently returned positive ROIs for the majority of our clients, on average adding a lift of 5-10% in Sales.
May 23, 2014

DA review

Korey Hart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
  • DA has increased customer service
  • As more companies become data driven it has definitely helped us to gain more clients.
  • DA has allowed us to provide insights and recommendations around our clients businesses that we wouldn't be able to provide otherwise.
John Runyon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
  • Increased employee efficiency by utilizing API calls for reporting
  • Lifetime value metrics have helped identify a client's strongest customers and the ability to market to those individuals more likely to convert, for a stronger ROI
  • Identify geographic and technological (mobile etc.) opportunities to expand the client's business
Seth Poplaski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller
  • Using IBM Digital Analytics has allowed us to optimize marketing spend for our clients and provide us the insight to reduce the spend on vendors that are not performing well or not bringing in qualified traffic.
  • Using IBM Digital Analytics data to power on-site product recommendations has increased the percentage of total sales from recommendation zones to around 10% compared to around 1% with manually merchandised zones.
  • Using IBM's TruePath Funnels to analyze the checkout process for various clients has allowed us to see where visitors are dropping out of the checkout process and make improvements to increase conversion rate.
Score 7 out of 10
Vetted Review
Reseller
  • IBM Digital Analytics helps with understanding the key strengths and weakness of websites. For instance it helps with understanding if some visitors belonging to a given category are experiencing problems in their journey.
  • The interesting aspect of IBM Digital Analytics is that the more you use it the more you need it and the more you want to know about the visitors. Most of our clients that are on a free solution end up on IBM Digital Analytics because they realize that the tool does not completely answer all the questions they have.
  • The conversion rate of some of our client's websites really went up because we were able to identify the problems that customers had on their websites.
Jim Moult | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Having just completed a re-platform for the West Marine site and changing from Adobe to IBM for analytics, there are no significant business changes to link to our choice of an analytics package. That said, I would never be inclined to attribute the ROI to the analytics package itself. IBM and Adobe both have excellent enterprise-class analytics packages. Any decisions should be attributed to the analyses or managers, not to their tools. I don't credit Excel or Access with any ROI either.
Gina Perez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Hard to pinpoint how reporting pays for itself...i see this more as a service instead of a ROI ad channel
  • Recommendation has same us with automatic processes driven by data, but you lose the savings by needing a FT person to manage all the levers.
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