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IBM Digital Commerce

IBM Digital Commerce

Overview

What is IBM Digital Commerce?

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.

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IBM Digital Commerce

IBM Digital Commerce

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What is IBM Digital Commerce?

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.

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Product Details

What is IBM Digital Commerce?

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.

IBM Digital Commerce Competitors

IBM Digital Commerce Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo

Frequently Asked Questions

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.

Salesforce Commerce Cloud and SAP Commerce Cloud are common alternatives for IBM Digital Commerce.

Reviewers rate Product catalog & listings and Product management and Bulk product upload highest, with a score of 8.

The most common users of IBM Digital Commerce are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(22)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
May 30, 2019

IBM Digital Commerce at a glance

Verified User
Manager in Information Technology
Consumer Goods Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We had a need to choose a next-generation commerce platform for our company and we went through an evaluation period. IBM Digital Commerce was the only product that allowed us to do light customization while working with an IBM Digital Commerce engine to provide a streamlined checkout process. We were on a deadline to get our sites modernized with IBM Digital Commerce.
Pros and Cons
  • Flexibility in the framework for customization and expansion.
  • Includes a great set of out of the box features.
  • Has a somewhat challenging technical learning curve for business users.
  • Quick turnaround time on websites.
  • IBM could benefit from a user community for ideation.
  • Customization still has some steep technical challenges if you want to make large expansions.
  • It requires a dedicated technical support team.
Likelihood to Recommend
IBM Digital Commerce is well suited if you need something fairly streamlined for commerce and you have a mature back end system for fulfillment it is an easy fit to put it in. If there is complexity in your system and you need to design a process around a commerce platform, this would be a challenge. It has specific use cases given your business case.
IBM Digital Commerce Feature Ratings
Online Storefront (9)
75.55555555555556%
7.6
Product catalog & listings
80%
8.0
Product management
80%
8.0
Bulk product upload
80%
8.0
Branding
80%
8.0
Mobile storefront
80%
8.0
Product variations
80%
8.0
Website integration
80%
8.0
Visual customization
80%
8.0
CMS
40%
4.0
Online Shopping Cart (2)
60%
6.0
Abandoned cart recovery
60%
6.0
Checkout user experience
60%
6.0
Online Payment System (1)
60%
6.0
eCommerce security
60%
6.0
eCommerce Marketing (3)
70%
7.0
Promotions & discounts
70%
7.0
Personalized recommendations
70%
7.0
SEO
70%
7.0
eCommerce Business Management (5)
62%
6.2
Multi-site management
80%
8.0
Order processing
50%
5.0
Inventory management
60%
6.0
Shipping
60%
6.0
Custom functionality
60%
6.0
Return on Investment
  • We were able to roll out Commerce in record time thanks to a good understanding of the tool and our required processes.
  • We were able to roll it out on several websites in quick secessions due to the platform's features.
  • We were able to plan a solid road map given repeatable projects.
Alternatives Considered
IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use.
Other Software Used
September 26, 2016

WebSphere Commerce developer since the beginning!

JO
Joel Ong
WebSphere Commerce Consultant
Zobrist Consulting Group, Inc. (Information Technology and Services, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are a consultant company, as such we provide solutions using WebSphere Commerce to our clients. We provide full services (design, install, configuration, customization) to our clients. The most common problems that our clients have is that they want to grow their eCommerce business with a robust and scalable platform and WebSphere Commerce gives them that. Some of our clients' industries are manufacturing and automotive, but the majority of our clients happen to be in the apparel and fashion industry. Using WebSphere Commerce allows our clients to grow their eCommerce business.
Pros and Cons
  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.
  • Business tools are quite difficult to use especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult for non-technical users to use.
  • Business tools are often very difficult to customize (Accelerator, Sales Center, Management Center). It requires a lot of steps [when] trying to make simple changes.
  • Being that WCS depends on WAS, it's always behind the curb from the latest WAS version.
Likelihood to Recommend
I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization.
IBM Digital Commerce Feature Ratings
Online Storefront (8)
71.25%
7.1
Product catalog & listings
80%
8.0
Product management
60%
6.0
Bulk product upload
90%
9.0
Branding
60%
6.0
Mobile storefront
50%
5.0
Product variations
60%
6.0
Website integration
90%
9.0
Visual customization
80%
8.0
Online Shopping Cart (1)
80%
8.0
Checkout user experience
80%
8.0
Online Payment System (1)
80%
8.0
eCommerce security
80%
8.0
eCommerce Marketing (3)
63.33333333333333%
6.3
Promotions & discounts
50%
5.0
Personalized recommendations
60%
6.0
SEO
80%
8.0
eCommerce Business Management (5)
74%
7.4
Multi-site management
70%
7.0
Order processing
80%
8.0
Inventory management
80%
8.0
Shipping
60%
6.0
Custom functionality
80%
8.0
Return on Investment
  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Alternatives Considered
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system.
Other Software Used
September 23, 2016

Review of Websphere commerce from a developer eye

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
At my organization, we provide websphere commerce implementation to our clients. Websphere Commerce helps in implementing e-commerce solutions for any organization. It greatly helps in providing omni channel experience for the customers thereby providing the advantages like, one view of inventory, buy online pick up in store, single view of orders placed across all channels etc.
Pros and Cons
  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
  • It still uses EJBs, need to move to latest technologies for persistance
  • Promotion module customizations needs to more easy
  • Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added
Likelihood to Recommend
Websphere commerce is well suited if multiple sites are required based on geography, for branding, large customers. It is well suited for B2B model to handle different pricing and catalog filters for each business. It is not well suited if there are multiple external systems that drives the pricing an d promotions. WCS should be the master for pricing and promotion
IBM Digital Commerce Feature Ratings
Online Storefront (9)
77.77777777777777%
7.8
Product catalog & listings
90%
9.0
Product management
90%
9.0
Bulk product upload
90%
9.0
Branding
90%
9.0
Mobile storefront
70%
7.0
Product variations
90%
9.0
Website integration
80%
8.0
Visual customization
70%
7.0
CMS
30%
3.0
Online Shopping Cart (2)
90%
9.0
Abandoned cart recovery
90%
9.0
Checkout user experience
90%
9.0
Online Payment System (1)
70%
7.0
eCommerce security
70%
7.0
eCommerce Marketing (3)
70%
7.0
Promotions & discounts
90%
9.0
Personalized recommendations
50%
5.0
SEO
70%
7.0
eCommerce Business Management (5)
84%
8.4
Multi-site management
100%
10.0
Order processing
90%
9.0
Inventory management
80%
8.0
Shipping
80%
8.0
Custom functionality
70%
7.0
Return on Investment
  • E-commerce implementation using Websphere commerce greatly helped in increasing online sales
  • It greatly helps in building the brand value
  • Websphere commerce license cost is a bit high compared to other e-commerce tools
Alternatives Considered
Websphere commere efficient e-site model, contract based pricing, and efficient catalog filtering funtionality were the primary reasons to go for websphere commerce. It has good B2B functionalities available out of the box in WCS when compared to other e-commerce solutions where we need to do considerable of customization to implement these functionalities
Other Software Used
February 05, 2015

Expensive but Stable and Dependable

Verified User
Team Lead in Information Technology
Publishing Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
WebSphere Commerce is used across the whole organization to drive the company's web initiatives.
Pros and Cons
  • WebSphere Commerce Payment plugin integrates well with third party payment processors for credit card processing.
  • The in build promotion engine within WebSphere Commerce can handle different types of promotions that a business decides to set up for the customers.
  • WebSphere Commerce is a robust eCommerce processor for B2B and B2C channel.
  • Order Capture / Order Processing available within WebSphere Commerce is highly scalable.
  • The Contract module available within WebSphere Commerce is very suitable for B2B channel.
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Likelihood to Recommend
WebSphere Commerce is particularly suitable for companies processing a large volume of orders - $40 million and above in a year.
Return on Investment
  • Performance/ highly scalable
  • Less down time
  • We process 100,000+ orders in a day during peak time
Alternatives Considered
  • None
I didn't select WebSphere Commerce.
Users and Roles
13
Developer/Architect/Tester/Business Analyst
Likelihood to Renew
8
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
Support Rating
8
July 25, 2014

Very versatile and powerful commerce platfom for mid to large sized enterprises

Verified User
Engineer in Engineering
Information Technology and Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We implement features in websphere commerce site, and also customization of all supported modules. We also provide maintenance of existing e-commerce sites for our clients. Apart from this we help our clients in designing, implementing and deploying their websites.
Pros and Cons
  • The scalability and various configuration of the product allows a wide range of e-commerce site features.
  • It provides storefront to begin with so it helps speeding up development.
  • It provides supporting modules for admin use of the site management.
  • Moving forward with version 7 this solution is becoming more complex.
  • IBM introduced data service layer to access data which is more complex to understand and use.
  • Overall this solution takes sometime to be familiarize with.
Likelihood to Recommend
It has good tools for site management and administration. Some companies have developed custom merchandise solutions too which are really convenient.
Return on Investment
  • For sure increased employee efficiency when third party merchandising solutions are used.
  • It makes easy to maintain site with all available admin tools
Likelihood to Renew
8
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
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