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IBM's Web Content Manager is sold as a stand-alone product, and is also bundled with portal, E-commerce, analytics etc. as part of the Customer Experience Suite. The product is integrated with WebSphere Portal for integration with external data. IBM Web Content Manager has a large customer base of mainly enterprise customers.https://dudodiprj2sv7.cloudfront.net/product-logos/Ba/6D/WT4S0XHBUZ6R.PNGFacilitate and unify the integration of IBM products for packaging, deploying , and also sailing a packageMany Java Application must be federated on a single support node for promotion. Digital Experience contributes to reducing and maintaining a global approach to federation including how to use a document and versioning, publishing etc.,IBM Wepshere Portal is a good approach to federation as it contains with multi-channel capabilities, with internal proxy Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.) Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys Most Products must be integrated with the FileNet, Case, Connections suite,Reduce time to required to assemble each product . It's quite difficult and we wast a lost of prototyping time trying to find a good configuration Some products with a level for assembly are not compatible if installed together It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently! I would like to see a more out-of-the-box solution so that we do not have to focus our energy in installing clusters or configuring the platform Most of our customers are not ready to share data in the cloud, and there is a need for a real store and secure solution for administration and banking users who prefer on-premise solution. I am a big fan of your ECM /Portal /Social/ collaborative on-premise solutions. I would like to see better packaging to reduce costs and promote real use cases for administration and banking Please integrate E-commerce elements in your suite. Please make practice and certification easier (It should be free). Do not expire certifications. Please facilitate contacts with support experts, specialists, and not just PMR contacts who are not qualified to help us. I would like engagement with support to be much more efficient and the support team to me more responsive.,6,Negative: Very complex architecture for on-premise deployments (too many servers to installed) Positive: Easy customization Negative: Architecture limited to cloud solutions WCM is an old product and needs an update Blog, and community are not integrated in Digital Manager for discussion Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce),IBM Case Manager, IBM FileNet Content Manager, IBM Connections, IBM Sametime, IBM Tivoli Federated Identity Manager, DB2,Content Author / Administrator,10-100 pagesIBM Web Content Manager - Innovative, Robust and Evolving with market trendsOur client was using Oracle CMS and FatWire to host content across the organization. There were lot of challenges with respect to customizing workflows to incorporate business processes, serving customers with personalized content, providing interactive and collaborative features to the author community etc. The recommendation was to use IBM web content manager 8.5 which is aimed to address most of the problems the business and author community had with other CMS products. Business authors were able to leverage in place editing capabilities, personalization features, renditions to serve mobile/desktop/tablet friendly images, an intuitive rich text editor, projects for a collaborative authoring process and most importantly syndication of libraries.,With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page. Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share. IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately. IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website. IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages. Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.,Projects provide a collaborative way of managing content changes on a website. However projects cannot be used with a workflow as such. Though different phases in a project can be tied to workflow actions, the real benefits of a workflow on the project are missing. IBM WCM is a bit of a heavy weight component because of the DOJO framework it comes with. Though IBM has improved this over the years, it is still unable to come out of the DOJO framework and leverage some of the best-used frameworks like jQuery. Somehow IBM WCM is best suited with a portal, as a standalone WCM server. IBM Web Content Manager is not that robust providing data to external websites.,8,IBM Web Content Manager has always been great considering the ability for a business to drive information to market in a short span of time. Strong customer support has always been IBM Web Content Manager's strength, this ensures that deliverables on demand are always met.,,WebSphere Portal, IBM Tealeaf, Google Analytics, WordPressIBM WCM from authoring system designer perspectiveI participated in an implemention of IBM WCM as an external facing site for our customers. It's blended with portlets to provide a personalized experience for our customer's clients. The system enables content authoring to be put in the hands of marketing with no or minimal IT knowledge.,Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward Large set of components provided out of the box to ease building the authoring environment,Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers Some features like, number of views, adding comments, etc. should be out of the box Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced,7,Being a system designer, not user, I try to design a system as efficiently as possible to increase employee efficiency by using the skill set effectively,,Developer,1,000-10,000 pages,5,6,8,Vendor implemented,Yes,IA,in place editing rating and tagging,forms comments on content,No,9The WCM FactoryMy client is located in more than 35 countries. As you may imagine each countries has their own business activities and particularity. The problem was to find a CMS with the following qualities :¤ robust¤ multi-language ¤ ergonomic¤ easy to use,Multi-language implementations It's easy to create a complex page with the Authoring/Presentation templates. A good range of different components (HTML, JSP, Navigator, ...) No interruption (stabile),WCM 7 don't work properly with all browsers (specially IE). There are also some problems with the JRE installed on the machine on clients. When you have a lot of libraries, you have to conform to the inter-library references. Therefore that's hard to maintain clean a large quantity of library) .... and gradually it becomes impossible to flush those references. A specific development cost a lot. Could be a good thing to make easier the development of portlets.,2,/,Liferay Portal,Joomla!,Magento,PrestaShop,Developer,1,000-10,000 pages,6The reason why are successful investments in ITAs experts in digital solutions, we have been working and offering new web initiatives, where IBM Web Content Manager has been one of the most demanding and successful platform within all of our clients. IBM Web Content Manager is being used by Enterprise Content Management (ECM) department, implementing different solutions based on client's requirements. Our expertise focuses on Internet and Intranet. Health, Insurance and Telecommunication are the most common sectors which has succeeded our IBM criteria. Furthermore, migrations between different platform, performance tunning, usability and time to market strategies has taken an important part within this content manager. Previous releases had some business problems with usability and final users were not able to take all advantages the tool provided them. However, new releases has been improved in this issue in order to make it easy, user friendly and usable.,Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time. Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content. Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for. IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration. IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.,Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it. Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases. The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.,6,Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service. A huge network of offices managed centrally increasing SEO, marketing, business and clients. Employee efficiency reducing time through a single automated solution. Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.,Adobe Experience Manager,Liferay Portal,Magnolia (V5 and later versions),Adobe CQ,6,No,Product Features Vendor Reputation Existing Relationship with the Vendor Positive Sales Experience with the Vendor,Vendor implemented,Yes,Change management was a small part of the implementation and was well-handled,Syndication,7,No,7,Yes,Conteng Management Pages Management Authoring & Delivery publication,6
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IBM Digital Experience Manager
20 Ratings
Score 6.4 out of 101
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IBM Digital Experience Manager Reviews

IBM Digital Experience Manager
20 Ratings
Score 6.4 out of 101
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Jean-Luc Taillandier profile photo
December 28, 2017

IBM Digital Experience Manager Review: "Facilitate and unify the integration of IBM products for packaging, deploying , and also sailing a package"

Score 6 out of 10
Vetted Review
Reseller
Review Source
Many Java Application must be federated on a single support node for promotion.

Digital Experience contributes to reducing and maintaining a global approach to federation including how to use a document and versioning, publishing etc.
  • IBM Wepshere Portal is a good approach to federation as it contains with multi-channel capabilities, with internal proxy
  • Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.)
  • Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys
  • Most Products must be integrated with the FileNet, Case, Connections suite
  • Reduce time to required to assemble each product . It's quite difficult and we wast a lost of prototyping time trying to find a good configuration
  • Some products with a level for assembly are not compatible if installed together
  • It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently!
  • I would like to see a more out-of-the-box solution so that we do not have to focus our energy in installing clusters or configuring the platform
  • Most of our customers are not ready to share data in the cloud, and there is a need for a real store and secure solution for administration and banking users who prefer on-premise solution. I am a big fan of your ECM /Portal /Social/ collaborative on-premise solutions. I would like to see better packaging to reduce costs and promote real use cases for administration and banking
  • Please integrate E-commerce elements in your suite.
  • Please make practice and certification easier (It should be free). Do not expire certifications.
  • Please facilitate contacts with support experts, specialists, and not just PMR contacts who are not qualified to help us. I would like engagement with support to be much more efficient and the support team to me more responsive.
For a non-specialist it's not possible to use Digital Data Connector without the Web Content Manager (WCM).

It's more difficult for debugging DDC or analyzing why XML streams cannot be parsed, and understanding which services can be consumed by Digital Manager.
Read Jean-Luc Taillandier's full review
Sowmyamaruthi Lattala profile photo
November 23, 2016

IBM Digital Experience Manager Review: "IBM Web Content Manager - Innovative, Robust and Evolving with market trends"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our client was using Oracle CMS and FatWire to host content across the organization. There were lot of challenges with respect to customizing workflows to incorporate business processes, serving customers with personalized content, providing interactive and collaborative features to the author community etc. The recommendation was to use IBM web content manager 8.5 which is aimed to address most of the problems the business and author community had with other CMS products. Business authors were able to leverage in place editing capabilities, personalization features, renditions to serve mobile/desktop/tablet friendly images, an intuitive rich text editor, projects for a collaborative authoring process and most importantly syndication of libraries.
  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
  • Projects provide a collaborative way of managing content changes on a website. However projects cannot be used with a workflow as such. Though different phases in a project can be tied to workflow actions, the real benefits of a workflow on the project are missing.
  • IBM WCM is a bit of a heavy weight component because of the DOJO framework it comes with. Though IBM has improved this over the years, it is still unable to come out of the DOJO framework and leverage some of the best-used frameworks like jQuery.
  • Somehow IBM WCM is best suited with a portal, as a standalone WCM server. IBM Web Content Manager is not that robust providing data to external websites.
IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.
Read Sowmyamaruthi Lattala's full review
Arwa Nababteh profile photo
November 11, 2015

IBM Digital Experience Manager Review: "IBM WCM from authoring system designer perspective"

Score 7 out of 10
Vetted Review
Verified User
Review Source
I participated in an implemention of IBM WCM as an external facing site for our customers. It's blended with portlets to provide a personalized experience for our customer's clients. The system enables content authoring to be put in the hands of marketing with no or minimal IT knowledge.
  • Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content
  • Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward
  • Large set of components provided out of the box to ease building the authoring environment
  • Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy
  • Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers
  • Some features like, number of views, adding comments, etc. should be out of the box
  • Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced
The content template catalogue provides a very good infrastructure to build on for customers who have much in common with features already provided with ctc, I highly recommend it as it will require less implementation time, and enhanced components design. Of course it's recommended for large scale business with many departments and frequent changes in content. It's also recommended for customers who need to benefit from portal by adding portlets and integrating with systems. If the customer is ONLY seeking a WCM system I don't recommend the product as there are more user-friendly alternatives on the market, at lower cost.
Read Arwa Nababteh's full review
Julien Diet profile photo
August 25, 2015

IBM Digital Experience Manager Review: "The WCM Factory"

Score 2 out of 10
Vetted Review
Verified User
Review Source
My client is located in more than 35 countries.
As you may imagine each countries has their own business activities and particularity.

The problem was to find a CMS with the following qualities :
¤ robust
¤ multi-language
¤ ergonomic
¤ easy to use
  • Multi-language implementations
  • It's easy to create a complex page with the Authoring/Presentation templates.
  • A good range of different components (HTML, JSP, Navigator, ...)
  • No interruption (stabile)
  • WCM 7 don't work properly with all browsers (specially IE).
  • There are also some problems with the JRE installed on the machine on clients.
  • When you have a lot of libraries, you have to conform to the inter-library references.
  • Therefore that's hard to maintain clean a large quantity of library) .... and gradually it becomes impossible to flush those references.
  • A specific development cost a lot.
  • Could be a good thing to make easier the development of portlets.
How many people will work on it ?
Do you want a multi-language website ?
How do you imagine the workflow of your contents?
What is the level of security needed ?
Which browser do you use ?
Read Julien Diet's full review
Alvaro Pariente Alonso profile photo
December 07, 2014

IBM Digital Experience Manager Review: "The reason why are successful investments in IT"

Score 6 out of 10
Vetted Review
Verified User
Review Source
As experts in digital solutions, we have been working and offering new web initiatives, where IBM Web Content Manager has been one of the most demanding and successful platform within all of our clients.

IBM Web Content Manager is being used by Enterprise Content Management (ECM) department, implementing different solutions based on client's requirements. Our expertise focuses on Internet and Intranet. Health, Insurance and Telecommunication are the most common sectors which has succeeded our IBM criteria. Furthermore, migrations between different platform, performance tunning, usability and time to market strategies has taken an important part within this content manager.

Previous releases had some business problems with usability and final users were not able to take all advantages the tool provided them. However, new releases has been improved in this issue in order to make it easy, user friendly and usable.
  • Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time.
  • Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content.
  • Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for.
  • IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration.
  • IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.
  • Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it.
  • Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves
  • Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases.
  • The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.
Suited Scenarios:
- Content search (metadata, black list, ranking): integrated with IBM Omnifind
- Social Collaboration through IBM Connections
- Content structure (site, site areas, projects)
- User Management
- Personalization
- Multisite
- Friendly Url
- Strong and robust architecture (cluster and cloud possibilities)
- Migration
- Content Repository

Unsuited Scenarios:
- Some Easy Presentation aspects (What you see is what you get, drag and drop)
- MultiDevice
- No out of the box requirements
- Document Manager
Read Alvaro Pariente Alonso's full review
Habeep Raguman profile photo
March 20, 2015

IBM Digital Experience Manager: "WCM's Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is for B2E and e-Newspaper.
We are using this product as Enterprise level Content management across a whole organization which includes Intranet and Internet applications.
  • It allows you to approve the content in various level before it is published
  • Authorization is very powerful and you can decide whom you want to render (group wise)
  • Performance-wise it is great, and it has a powerful search engine
  • Some of the built-in components (Menu Component, File Resource Component and etc) are powerful and very useful
  • Deployment is very simple, as is moving from one environment to another environment by using WCM syndication
  • WCM Syndication needs to be improved
Well connetced with Portal
Read Habeep Raguman's full review
david cortes garate profile photo
March 04, 2014

IBM Digital Experience Manager Review: "Banco Itaú"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta tecnología en su version 7. Creemos que podemos impulsar el desarrollo y renovación del sitio transaccional personas y empresas. Con él podemos manejar la demografía de nuestros visitantes, y además mejorar la experiencia. Creemos que con la asesoría de IBM llegaremos a potenciar vía Coremetrics y otras herramietas de análisis el comportamiento del visitante frente a los diferentes contenidos publicados.Estamos deseosos de integrar herramientas de alta productividad IT para nuestra nueva cara visible.Adicionalmente sabemos que la integración del canal Mobile sera un éxito, IBM tiene las 5000 versiones de aparatos y sus actualizaciones que nos asegura un layout estándar a la hora de deployar nuestro sitio.

[We have used this content manager for Banco Itaú Chile’s new public site. We have gradually introduced this technology in version 7. We believe we can advance the development and renewal of the transactional site for individuals and businesses. We want to integrate high-productivity IT tools into our new public face. With (IBM Web Content Manager) we can understand our visitor demographics and also enhance their experience. We believe that with the assistance of IBM Coremetrics and other analytics tools, we will eventually boost visitor behavior relative to the various content types we have published. We also know that our Mobile integration will be successful because IBM supports ongoing updates for 5,000 different devices, which assures us a standard layout from the moment our site is deployed.]
  • manejo de sesión [session management]
  • reescritura de url [URL rewriting]
  • cajas negras de password [password black boxes]
  • Administracion de contenidos para imagines: hoy en la version 7 ya podemos seleccionar un grupo de imagenes y cargarlas con 1 solo clic. A diferencia de la version anterior, donde teniamos que catalogar imagen por imagen en una tarea tediosa y titanica (castigo para la pobre persona que tenia que subir una publicación).
  • [Content administration for images: today in version 7 we can finally select a group of images and upload them with a single click. This is unlike the previous version, where we had to identify each image, a tedious and titanic task (a punishment for the poor person who had to upload a publication)].
Necesito un vendedor para Coremetrics [I need a vendor for Coremetrics]
Read david cortes garate's full review
No photo available
December 30, 2015

IBM Digital Experience Manager Review: "A proven web content management product to build content driven websites"

Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM Web Content Manager is used by clients of our organization. They use it to build content driven web sites or web portals comprising of sites, site areas, web content objects, and library resources. One of our clients in the insurance domain uses this tool to publish marketing materials such as brochures, publications, news and articles which comprise of a title, description, summary and an embedded file attachment (PDF, Word document etc.).
  • Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
  • Can create robust content creation and publishing workflows with workflow stages and workflow actions
  • Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.
  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
IBM Web Content Manager is well suited for building content driven web sites and web portals and micro-sites. It provides robust personalization capabilities when the web content is rendered through portlets on WebSphere Portal pages.
Read this authenticated review
No photo available
April 04, 2014

IBM Digital Experience Manager Review: "Java Applet editor is pain."

Score 1 out of 10
Vetted Review
Verified User
Review Source
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM different versions. We also installed IBM Websphere Portal systems and IBM Connections Systems and we did support for all these different softwares. We had 3-level support which means that we solved customers real technical problems. Some of the customers had very custom systems that had variety of problems and we had to solve some of them with IBM support.
  • Workflows are very configurable.
  • WCM allows you do variety of web publishing
  • User rights management is enterprise level
  • Search is not working well. We could not get it work even we worked it with IBM support.
  • Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
  • IBM WCM needs lot of capacity on database and appserver.
If you have other IBM Products like IBM Portal or Connections there can be some scenarios to use IBM WCM. I have used WCM with 3 and half years and I cannot recommend it to anyone. There is many systems that could give you the same features and lot of more at a much lower price.
Read this authenticated review

Feature Scorecard Summary

Role-based user permissions (5)
5.4
API (4)
4.5
Internationalization / multi-language (5)
4.5
WYSIWYG editor (4)
7.1
Code quality / cleanliness (5)
3.6
Admin section (5)
3.6
Page templates (5)
2.1
Library of website themes (5)
2.1
Mobile optimization / responsive design (4)
4.5
Publishing workflow (4)
2.1
Form generator (2)
3.0
Content taxonomy (5)
1.9
SEO support (5)
2.6
Bulk management (3)
2.6
Availability / breadth of extensions (4)
2.6
Community / comment management (3)
2.7

About IBM Digital Experience Manager

IBM Digital Experience Manager (formerly Web Content Manager) software empowers users to create, manage and deliver omni-channel digital experiences to virtually all audiences. It offers improved customer experience with responsive content, targeted offers and consistent branding across channels (web, mobile web, and hybrid mobile/web applications). It also provides better service to your channel partners with integrated applications. IBM Digital Experience Manager also allows business users to manage and create better content—and frees IT staff to focus on other projects.
Categories:  Content Management

IBM Digital Experience Manager Competitors

IBM Digital Experience Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No