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IBM Sterling Order Management

IBM Sterling Order Management

Overview

What is IBM Sterling Order Management?

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

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Recent Reviews

IBM Sterling Commerce

8 out of 10
March 13, 2015
Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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IBM Sterling Order Management

IBM Sterling Order Management

N/A
Unavailable

What is IBM Sterling Order Management?

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is IBM Sterling Order Management?

IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet.

IBM Sterling Order Management Competitors

IBM Sterling Order Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

Manhattan Active® Store Inventory and Fulfillment and SAP Commerce Cloud are common alternatives for IBM Sterling Order Management.

The most common users of IBM Sterling Order Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-1 of 1)
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March 13, 2015

IBM Sterling Commerce

Verified User
Engineer in Information Technology
Sporting Goods Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue recognition like Transfer IN & OUT.
Also its capability with other applications.
Pros and Cons
  • The robust functionality of Sterling Order Management can be utilized across multiple selling channels, which include contact (call) center, store, web, and field sales
  • Check inventory availability across all locations
  • Sterling Distributed Order Management delivers the required visibility and event management across all fulfillment activity, allowing you to respond quickly to unexpected problems and meet customer expectations
  • Although not yet fully integrated, Sterling has a compelling Supply Chain Execution fulfillment vision that covers Selling, Order Management and Logistics.
  • IBM Sterling Commerce has been unable to generate significant sales momentum with their Warehouse Management System and Transportation Management System suites and is falling behind the competition. It is yet to be seen if IBM can turn this around and start to keep pace with the industry leaders
  • Sterling Warehouse Management Software depth and breadth of functionality is challenged in complex supply chain operations
  • Sterling Transportation Management Software is largely North American centric; lacking features to handle sophisticated global operations
Likelihood to Recommend
What is the Development Technology ? What is the Integration Technology ? How much it can be Customized ?
Return on Investment
  • Improved Order life cycle & Reverse logistics
Alternatives Considered
  • Manhattan Associates
Its the one of the best supply chain s/w for Order Management & its scales with the existing company infrastructure.
Likelihood to Renew
6
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Online Training
7
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