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IBM Robotic Process Automation

IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

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Recent Reviews

RPA IBM Review

6 out of 10
November 07, 2023
It's helped automate some of manual repetitive tasks. For instance, it's helped us automate the Purchase Order creation process. Now end …
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Future RPA competitor

7 out of 10
October 02, 2023
Incentivized
As currently working in an Automation Department , there are various opportunities where we get the chance to know more about and RPA tool …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/robotic…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.


https://ibm.biz/IBM_RPA_product_page



IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

What is Robotic Process Automation (RPA)?
Attended vs Unattended Automation
Improving customer service and reducing tasks using RPA and Workflow Solutions
How to integrate a chatbot with IBM RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, SS&C Blue Prism Intelligent Automation, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(210)

Attribute Ratings

Reviews

(1-25 of 97)
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Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent ease of use, easy for new users, with just a few steps you can start automating simple but valuable tasks to reduce human error.
  • Code debugging is very easy.
  • The increase in effectiveness in our daily processes is favorable, we like to be produced automatically.
  • The bots fully comply with what is required, and they have very good artificial intelligence.
  • It has almost no drawbacks or drawbacks, at first it seemed a bit expensive, but after seeing the amount of profit we have achieved we knew that it is a necessary software to increase the value of our manual processes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.
  • In terms of use it is not simpler.
  • The implementation and configuration is not the fastest.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Building a bot quickly and without code, this means that its implementation can be developed without having previous experience.
  • Solving some technical problems is easy if you can create chatbots that can respond to most customer requests.
  • Bot management is a simple task if we are clear about the characteristics of its metrics.
  • I don't see a problem with IBM Robotic Process Automation, it is important for our company especially to solve the problems of errors in the cloud and in the resolution of technical problems.
November 07, 2023

RPA IBM Review

Score 6 out of 10
Vetted Review
Verified User
  • integrations
  • flexibility
  • scalability
  • support
  • some features still in development
  • sometimes limiting in customization/ modification capabilities
  • risks if BOT is not properly configured
October 02, 2023

Future RPA competitor

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • helps in creating automated process at business scale
  • good feature where bots can act on AI insights
  • good feature available like OCR activities and AI intelligent chatbot
  • Low code with multiple bot execution in concurrency
  • looking at the RPA market competitor UIPath , the IBM licensing is twice in Cost as compared to UiPath but offers better value.
  • process stability along with the flexibility in 3rd party integration apps.
  • unclear guidelines in the documentations and slow initialization or implementation
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creating and maintaining reports based on continuous data entry
  • Setting standardization tasks for our production data entry tasks
  • Maintaining standard worklfows for new inventory intake and output
  • It's very expensive, especially for growing operations like ours.
  • It's a bit difficult to set up and start using confidently.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows.
  • IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements.
  • I appreciate this tool can accommodate both small and large-scale deployments.
  • its a great tool for making data-driven decisions easly.
  • Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems.
  • IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Suppliers send the email with attached invoice on special email ID created for this purpose only
  • IBM Robotic Process Automation reads the email attachment with OCR capability and convert that data into our required template
  • if above data e.g. vendor code, PO number, material code, quantity calculation matches with our specified rules, IBM Robotic Process Automation does the SAP bill passing (MIRO)
  • if there is a mismatch then admin receive the exception email with vendor,PO number etc
  • Speed of invoice reading through OCR can be improved
  • More machine learning can be used in case of exceptional cases
  • Cost factor can be improved
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration of departments reduces cost effectively
  • real time chatbot help
  • design and user interface
  • Payroll integration with related sheets
  • less failure events
  • error detection in primary phase
  • Speed of operations and resolutions
  • more flexibility
  • Local language availability
Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • accessing local system
  • It was programmed to navigate to the web page requiring reCAPTCHA verification, locate the reCAPTCHA challenge, and generate a screenshot or other data to present to a user for manual input.
  • It was programmed to extract employee data from emails or forms, update the employee record in Workday, and send automated notifications.
  • The tool is fast and constantly improving,
  • but its documentation doesn't provide clear guidelines for its use.
  • As a result, on-premise projects using this tool may require months of preparation before deployment, and sometimes starting over due to unexpected delays.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Enables accurate and safe operations
  • Minimizes operational risks
  • Facilitates the creation of efficient chatbots
  • Reduces costs and helps save resources
  • Has a large community of users and developers
  • It has turned out to be a very productive tool, its cost is the only thing I don't like about this platform
Laurie Julie Blake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Smart chatbots.
  • Characteristics of direct and real-time interaction with clients.
  • Good results with different integrations with Slack, Facebook and WhatsApp.
  • It is not the easiest of all the IBM Robotic Process Automation on the market for users from other departments who do not have direct experience with the working world of process automation.
  • Missing documentation.
Kenzie Cranston Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Check for any errors before publishing the bots.
  • It can be easily used by beginners.
  • Mas poderoso y veloz que cualquier RPA.
  • Execution of several bots at the same time.
  • More compatibility with other tools that allow easier work.
  • training for IBM Robotic Process Automation users to improve their usability.
Hamza Mammadli | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Data entry: IBM RPA can automate the process of entering data into various systems.
  • Customer service: IBM RPA can automate routine customer service tasks such as responding to customer inquiries, processing orders, and resolving complaints.
  • Document management: IBM RPA can automate tasks such as scanning, filing, and retrieving documents, as well as indexing and classifying them for easier search and retrieval.
  • Security and data privacy: IBM RPA may not have the strongest security features, which can leave sensitive data vulnerable to breaches or hacking.
  • Scalability: IBM RPA may not scale well to accommodate larger businesses and more complex processes, which can lead to performance issues and increased costs.
  • Customization: IBM RPA may not provide as much customization options as some users would like, making it difficult to tailor the software to specific business needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Getting started with the bots was easy and we can even program them to work unattended during times when humans cannot work.
  • digital robots can simulate human users and automate repetitive tasks in a safe and error-free manner.
  • We have had instances where the debugging tool has failed.
  • cost
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