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IBM Security MaaS360

IBM Security MaaS360

Overview

What is IBM Security MaaS360?

IBM Security MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

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Recent Reviews

Solid product

7 out of 10
September 26, 2023
Incentivized
We implemented MaaS360 for a customer who had a bad experience with a competitive product. They wanted complete control and visibility of …
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Maas360 review.

7 out of 10
July 21, 2023
Incentivized
We use Maas360 to control mobile devices limiting their functions and deploying desired applications. If you provide a mobile device …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Essentials

$4

Cloud
Per Client

Deluxe

$5

Cloud
Per Client

Premier

$6.25

Cloud
Per Client

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/maas360/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

IBM MaaS360 click through demo

Walnut.io
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Product Details

What is IBM Security MaaS360?

IBM Security MaaS360 with Watson is a unified endpoint management (UEM) solution that transforms the way that organizations support users, apps, content, and data across essentially every type of device. Its open, cloud-based platform integrates with preferred security and productivity tools. Users can protect their workforces with its threat management features and analytics will be powered by Watson AI capabilities, setting a step towards Zero Trust.





IBM Security MaaS360 Features

  • Supported: Device management
  • Supported: App management
  • Supported: Identity management
  • Supported: Watson Advisor
  • Supported: Policy recommendation engine
  • Supported: User risk management
  • Supported: Granular patch management
  • Supported: Mobile expense management
  • Supported: Security-rich mobile mail
  • Supported: Assistant
  • Supported: Business dashboard for apps
  • Supported: OS VPN
  • Supported: Secure browser
  • Supported: Gateway for browser
  • Supported: Content management
  • Supported: Gateway for documents
  • Supported: App security
  • Supported: Gateway for apps
  • Supported: Mobile document editor
  • Supported: Mobile document sync
  • Supported: Mobile threat management

IBM Security MaaS360 Video

IBM Security MaaS360 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM Security MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

Microsoft Intune, Workspace ONE Unified Endpoint Management (UEM), and Ivanti Endpoint Manager are common alternatives for IBM Security MaaS360.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of IBM Security MaaS360 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(101)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM Security MaaS360 is used to manage our mobile device fleet of iPhone and iPad devices. It has helped with controlling what apps are used and to manage users’ preferences as well as solve simple issues and to better track and manage our fleet of devices. It ties in with our DEP ( device enrolment plan ) and works as a one-stop MDM (mobile device management) system. It also allows us to see where all devices are and manage the Apple IDs of our users and we can also wipe out information from the device to help secure intellectual property. We can reset users screen lock passcodes and deploy apps to individual devices or to all devices in the fleet.
  • Manage app deployment on mobile fleet of devices
  • Manage all mobile devices and know where your fleet of devices are
  • Solve simple issues like reset screen lock passcodes
  • Protects company’s intellectual property
  • Allows for easy deployment of mobile devices to remote users
  • Integration with DEP or Apple could be made easier but it works fine once connected
  • Support could be improved as it was a little complicated for some administrators who are not considered super admins
  • IBMid is still an issue for my account since I am an administrator on a server that is owned and managed by our USA division but I support Canada which does not have its own server
This product has helped me find lost mobile devices and has helped protect our corporate intellectual property as well as making it easier to support our 700 users in our Canada manufacturing facilities. We are better able to manage our fleet of devices and manage the apps that are being used on these devices as well as which apps are being used. We can easily wipe out a device if someone resigns and to better protect information. It makes it easier to deploy a completely configured mobile device to remote users and supports Apple, Android or BYOD. Once configured correctly this product integrates seamlessly with Apple to better manage off the shelf apps or custom applications. This product has made my life working with managing two different corporate entities and their divisions all across Canada with relative ease and leaves me more time to work on other issues. And reports are simple and customizable making it simple to see and understand and utilize the information to make better informed decisions.
  • Definitely decreases configuration times and deployments
  • Also increased out IT efficiency and effectiveness with support
  • And absolutely a huge reduction in license spending
It has been very productive in managing our fleet of mobile devices spread across Canada and was easy to use and implement with little effort and easy to maintain once configured and connected to all devices. The interface being web-based makes it simple and convenient to support our users from anywhere. With a simple and intuitive and easy to understand and use makes this a no-brainer for supporting your mobile device fleet for any small or medium or large corporations. The one I support right now has a Canada fleet of over 300 devices spread across the country and has made it easy to support remotely.
Having this product integrated with Apple and your device vendor makes it simple to manage and deploy devices all across the country with little or no effort from your IT department since once configured and setup correctly everything works seamlessly and will improve the productivity of your IT department. Deployment of apps and protection of intellectual property is easily managed from a simple web interface.
Admins there are only 6 but I am the only real administrator of this product for a user base of over 300 across Canada. I use it to manage devices and protect information and intellectual property as well as support user problems and issues and for easy deployment to all remote users across Canada and supply management with reporting and invaluable decision-making information.
3
  • Manage mobile fleet of devices
  • Protect intellectual property
  • Support users
  • Manage apps and deployment
  • Know where all mobile devices are all across the country
  • Manage apps, off the shelf or custom
  • Easy support of user base
  • Manage other byod devices
  • Manage mobile fleet’s internationally
  • Manage reports for better decisions
  • Manage custom apps and deployment
No
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
With better reporting and support this will help in getting the best overall view of our current Mobile fleet of devices and with our users input this has helped in making better and more informed decisions about where and when and who should be making use of this product in our company.
  • Don't know
  • Setup and integration
  • Configuration
I only had 2 issues that ever need me to contact support. 1 was for a license issue for an admin account and another issue with my IBMid.
Support was purchased by our corporate office so I have not been involved with that part of the process.
Yes
Issue with licensing for an admin account created to supply IBM Security MaaS360 users in a different country.
Had an issue resolved on the same day for licensing problem experienced by an admin users account.
A simple web interface makes support easy and intuitive. Remote access makes it convenient.
  • Deployment of apps
  • Device deployment
  • Supporting user base
  • Setup of Apple DEP
  • Licensing
  • Overall setup and configuration
Yes, but I don't use it
•Mitch Lauer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We are both a mobility reseller and a security consultancy for a large number of organizations. Specific to security, our customers have a wide list of mobile device usage requirements which present a vast array of security concerns as it relates to the protection of IP, Regulatory compliance, and control of business-focused usage during the work day.
As such, it is our job to present resolutions to these challenges, which are addressed both by written policy and the implementation of an MDM solution.
  • Properly configured workflows make for easy ongoing management and tweaks to the management of enrolled mobile devices
  • Granular functionality which can be used to address many complex configuration requirements
  • Best in Class support and product education resources by comparison to competing MDM solutions.
  • In dashboard help verbiage
  • Simpler customization for white label items
  • Better support for windows o/s devices
There are very few scenarios where the solution is less suited. However, if an organization is device-specific with just iOS Devices, there are other less complex solutions available if the said organization has basic security requirements.
Any organization looking for a well-organized granular solution will find IBM Security MaaS360 with Watson to be the perfect fit. Having worked for a different MDM Vendor in the past, it is very clear that this solution not only provides the levels of granularity needed to address numerous security requirements, the level and quality of support behind the curtain are outstanding.
  • This has become a significant part of our solutions portfolio we provide to our customers.
  • We have increased over all revenue derived directly from services related to IBM Security MaaS360 with Watson by 400% over the past 4 years.
  • Finding the correct distributor to work with is mandatory. We had serious issues with the prior distributor as compared to our current one.
There is a fundamental absolute when assessing the on-boarding of an MDM. There must be a complete 100% commitment to the ongoing learning process required to understand the nuances of the solution. As mobile technology evolves, so does any MDM solution. It is vital any IT person supporting this, or any MDM must be fully vested in ongoing learning and development of skill sets in order to properly support the solution in addition to customers using the solution if applicable.
There really is no simple deployment of an MDM, EVER. However, in my experience, having deployed thousands of MDM installs, if proper preparation prior to the actual deployment is completed, IBM Security MaaS360 with Watson is, in fact, quite simple to deploy. The underlying requirement is to ensure you have a solid understanding of IBM Security MaaS360 with Watson in addition to related technology like iOS, Android, KNOX, and Apple Business Manager.
We all know the big guys are VMWare WorkSpace 1, SOTI, Mobile Iron, and Intune. There are hundreds of other MDM solutions apart from the latter. While most solutions are very comparable in functionality AND all share the same technology in order to function, the real measurable is the availability of support and ongoing education resources. These are vital for both on-boarding and then ongoing management of the solution.
Having been involved in this industry for almost 18 years, it is vitally clear IBM and the IBM Security MaaS360 with Watson solution are at the top of the list for available technical support and ongoing education. As an IBM Security Champion, I have experienced the best and the worst with about 25 MDM solutions, including IBM Security MaaS360 with Watson. For me, it has been a no-brainer selecting IBM Security MaaS360 with Watson for these reasons.
20
Ownership, HR, Accounting, Sales, INFOSEC, Help Desk
4
Technical competence and ability to adjust to changes within the solution as well as ongoing changes with Android/iOS operating systems, ActiveSync Windows laptops and computers.

Comittment to maintain current knowledge of all nuances of MaaS360 based on the above comment.

Understanding of Microsoft Active Directory, Apple Business Manager, Apple APN, Active Sync, LDAP, Samsung KME program.

Understanding of Apple Business Manager/DEP enrollments and VPP program for App management
  • Secure and protect company and client sensitive information accessed by our users' mobile devices and residing on our users' mobile devices.
  • Hedge concerns over business focused usage of users' mobile devices during working hours.
  • Abilty to control and manage all devices connecting to our company infrastructure.
  • Location services in any MDM are never 100% consistent, but are very useful when looking for lost devices or addressing work related issues with certain employees.
  • Configuring CLoud Extender has allowed us to have total visibility into knowing every mobile device accessing our Exchange environment, including those not enrolled in MaaS360
  • We plan to become an MSP and turn this into an additional revenue stream by offering turnkey MDM Services for our existing customers and new prospects.
Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to.
No
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
We have individuals in our organization with years of technical and support experience with MDM solutions. The single most important factor in selecting MaaS360, is access to technical support. IBM has set themselves apart from the other major solutions by maintaining a dedicated support, sales and development team. The others have simply absorbed their MDM solutions into their products suite which effectively makes the MDM support simply another sku in the list.
Learn about access to support before testing.
  • Implemented in-house
Yes
The first phase is the MOST IMPORTANT phase: Gaining understanding and concensus on:
1. How our employee's are using their devices to perfrom their jobs
2. The resulting security and compliance issues that exist as a result of the above
3. The logistics of enrolling devices already in the field
4. Time frames to complete deployment and enrollments.
5. New device usage plans and any resulting security/compliance that could arise

Second phase: Configuration of MaaS, complete all necessary steps for Apple Business Manager/DEP, VPP, KME and related Wireless Carrier requirements.

Third Phase: Project planning for enrollments

Fourth Phase: Conduct enrollments.



Change management was a big part of the implementation and was well-handled
All stakeholders in the organization, IT and any person supporting MaaS360 must be invested in the project or change will be a huge issue.
  • the logistics of enrolling devices for users in the field.
  • Online Training
  • No Training
The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes.
Training is always important but hands on worked for me too. Whenever I hit a roadblock I could easily get answers using the IBM technical resources I have access to.
Configuration is complex but all MDM's are the same. IF you understand that every organization has very different requirements and expectations of what an MDM solution needs to provide, functionality is vast. The secret is to have a game plan, know what you need MaaS360 to do and learn the workflows. These are quite easy once you understand them and are typically static compared to other Solutions.
Plan your roll out
Know your requirements
Know the configuration workflows
Have a consistent process to maintain the solution
Some - we have done small customizations to the interface
We branded the email notifications and the dashboard for each the customers we provide a turnkey MaaS360 solution.
No - we have not done any custom code
Learn the product before you deploy and know your requirements.
Having worked in the MDM Space for almost 18 years, beginning with promoting the BlackBerry Enterprise Server, IBM Security MaaS360 with Watson by far has been at the top of the list when it comes to available support as well as education resources as the solution evolves. I utilize many areas within IBM to seek support and education:
1. Direct contact with their "Break/Fix" support team
2. Support communities
3. SE level support resources
4. IBM Partner resources
5. IBM Champion program resources
I am a partner and do not require premium support.
No
EVERY TIME!
There is a recent serious issue where Microsoft has begun to deprecate Basic Authentication for EAS at M365 installs. This has resulted in many of our customers losing access to email on their mobile devices.
IBM has been stellar in helping us assist our panicking customers to address the issue quickly even though the issues are out of scope as it relates to the mdm solution.
Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence.
  • Renewal of APN, VPP, DEP tokens/certs
  • Apple Business Manager/DEP iOS device enrollments
  • VPP app distribution
  • OATH, MFA, 2FA Exchange email config on devices during enrollments
  • Android Enterprise config
  • COSU/APP lock
  • Cloud Extender config
Yes, but I don't use it
Rock solid, consistent solution.
Never had an outage in 11 years of using this solution.
typically very consistent but occasionaly some lag.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use MaaS360 mainly in our operations department which consists of people in the field almost all work day. We decided to go with it to solve the issue of people using their own iPads on job sites then having work info on the device when leaving the company. In addition it solves the issue of people handing in company iPads with personal Apple passwords on them making them virtually impossible to unlock and use.
  • Their on-boarding program is sensational and it really helps you get up to speed on the use of the software.
  • The portal used to manage the devices and settings is professionally designed and runs very smoothly.
  • IBM goes out of their way to provide help and documentation for the period after on-boarding.
  • In using it for 6-8 months I have found no issues with the workability of the functions that can be run on the tablets and phones.
  • The website has oh-so-many options that it can be overwhelming when it comes to finding the option or policy you want.
  • After log-in they have a "Dashboard" web page that shows you important info about your devices but many of the errors do not have the appropriate links to rectify them.
  • Their process to wipe an iPad could be better. Post-wipe it still shows up in the list of devices as waiting for something to happen to it so it can be a bit confusing.
MaaS360 is suited well both for small shops and some medium-sized shops where the goal is to mostly manage company-run devices. Its smooth running web portal makes changing items happen quickly and for the most part, except for wiping machines, most items flow smoothly and make sense. The ease of use is good for the smaller shops that do not have a lot of time to spending on training. Conversely I am not sure MaaS360 is a great choice for large shops or shops that intend on having a lot of BYOD users. To use it effectively you have to request the user go into the MaaS360 app and agree to some items and that is not always an easy task with BYOD.
  • MaaS360 has lessened the chance of someone turning in a locked iPad.
  • The price is more than affordable when comparing it to other SaaS applications.
  • The ability to securely add software remotely has also lessened the load on our IT department's need to manually manage our mobile devices.
  • The ability to centrally track our devices has allowed us to more confidently broach the subject of handing our iPads to other departments.
I believe MaaS360 has many more policy based choices than Meraki when it comes to Apple mobile device management. The MaaS360 suite seemed better suited for our SMB needs. However Meraki is also a decent MDM and is professionally built for enterprise use. In the end we chose MaaS360 because of its on-boarding process and ease of use out of the gate. Meraki required more time to learn the ins and outs.
MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
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