TrustRadius Insights for IBM Security QRadar SOAR are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Alert Management: Users have praised the intuitive UI that simplifies alert configuration and streamlines investigations efficiently. The detailed documents generated with timestamps and IP addresses aid in thorough analysis, enhancing overall incident response accuracy and speed.
Regular Updates, Automation, and Quick Responses: Reviewers value the solution's hourly updates for real-time protection, automated incident response through predefined rules, and swift defense against malicious entities like emails, applications, and websites. This automation not only reduces manual intervention but also ensures rapid threat mitigation to protect critical assets effectively.
Seamless Integration and Customization Options: Customers appreciate the platform's seamless integration capabilities with other technologies, empowering users to customize settings using programming skills. The user-friendly interface requires minimal training while offering flexibility for tailored configurations based on specific organizational security requirements.
In our organization, we utilize IBM Security QRadar SOAR primarily for automating repetitive tasks to reduce the workload on analysts. It serves as a central hub for managing and orchestrating all security incidents. By enforcing predefined tasks and workflows, it streamlines incident response processes, ultimately enhancing our overall security posture.
Pros
Automation to Reduce Time on Analysts
Enforcing Tasks
Central Hub for All Incidents
Cons
playbook ui
adding new features constantly
customization version control
Likelihood to Recommend
it would suit environments where limited, reliable customization is needed, if you need insanely advanced customization you shouldn't go with it
We tried IBM suite for all threat detection and resolvece.
Pros
Dashboard and reporting are good. There is intuitive dashboard.
Multi team collaboration fetaure is good.
Automations of complex response workflows possible
Cons
Customising playbooks and workflows are bit challenging.
there are few compatibility issues while integrating with some external tools.
customer support is not good enough. Infact, there are few gaps in provided documentations.
Likelihood to Recommend
- It is well suited for large organisation having multiple teams and complex need of security environments.
- We use it at our organisation(...) because we are in financial domain which is higly regulated.
- If an organization’s security environment is relatively simple and does not require the orchestration of multiple tools or automated workflows, IBM Security QRadar SOAR’s full capabilities might not be necessary.
Event security detection and response are quicker with IBM Security QRadar SOAR. It also reduces the amount of manual security labor due to repetitive task automation. Furthermore, it reduces MTTR, meaning real time security and investigations also become better. The thing I like about IBM Security QRadar SOAR is the way it has brought simplification and speed to the process of installation. It serves big companies with its connection libraries to jira and gsuite. We can also save our time by having people from different teams and projects involved, and lots of the operations are done automatically, so we don't have to redo it. And the vulnerabilities can be evaluated when Jira ticket filtering and addition, as well as event payload analysis, are added.
Pros
Enhances performance of third party applications by optimizing them.
Simplifies and speeds up deployment with a wide range of connection libraries.
Cons
Search often does not return the correct result so we need to manually find the file.
Reports needs to be generated manually. So it should be made automatic.
There are no other problems apart from the ones mentioned above.
Likelihood to Recommend
IBM Security Qradar SOAR is both powerful and versatile. As it can automate most of the manual tasks and you can easily customize it to yours need. Also the installation process is very straightforward so there shouldn't be any major problem installing it at your organization.
VU
Verified User
Manager in Research & Development (201-500 employees)
Our whole organization's security is managed by IBM Security QRadar SOAR, we have defined alerts within the application so whenever an alert is triggered, it automatically investigates the problem and provides us with a document containing the time and location where it happened and ip address and url if available and some few other data. And ever since we started using IBM Security QRadar SOAR, our organisation had a better ROI as unlike IBM SEIM, it not only raises an alert but also automatically starts the investigation process.
Pros
Have very good UI which makes defining alerts really easy.
Does not only raise an alert like IBM SEIM but also starts the investigation process.
Provides a detailed document after the investigation process for further analysis.
The document contains all the required data about the problem. Such as the time when it happed and the ip address related to it etc.
Cons
Not very stable and sometimes becomes unresponsive and requires a restart.
Customer support should be improved.
Likelihood to Recommend
If your you're already using IBM products then I would suggest you to start using IBM Security QRadar SOAR as your primary security solution as it integrates well with other IBM products and if you're using IBM SEIM, then I would strongly suggest to switch to IBM Security QRadar SOAR as unlike IBM SEIM, it also automatically starts the investigation process and provides you with the result.
VU
Verified User
Analyst in Research & Development (501-1000 employees)
IBM Security QRadar SOAR lets us enhance and manage our network security and it also requires less manual effort as most of the things are predefined and automated. It automatically checks for updates every hour and updates their virus and malware database frequently and makes sure that you're getting the latest protection. It also constantly scans your devices for any malicious emails, application or website that may inject malicious code on your device and automatically quarantines it or deletes it depending on your predefined rules.
Pros
Updates every hour making sure we get the latest protection.
Can set predefined rules to automate it.
Quick response time and protects us from malicious emails, applications and websites.
Cons
Can't run custom scripts.
The software license is very expensive.
Likelihood to Recommend
It is a very powerful security solution that updates very frequently and has very few false positives. Though the license for the software is expensive but for such powerful security solution, the cost is justified.
VU
Verified User
Professional in Product Management (201-500 employees)
We are using the solution for network & security needs. For SOC side, we use the power of IBM Security QRadar SOAR to enrich alerts, prioritize alerts and correlate incidents. This helps us present related alerts in a unified dashboard thus reduces noise and saves us time.
Other than presenting alerts, the automated playbooks approach to trigger actions regarding the output of the playbook, such as blocking an IP address on your DDoS device, quarantining a file hash on your firewall or your ips device, blocking spam/malicious domains on your email security device and automating many of the daily tasks to ensure and enhance security has never been easier.
The most important issue at anywhere is manpower at the moment and with IBM Security QRadar SOAR, while we reduce MTTR to alerts, we also reduced the required manpower and manual labor which is a win-win on the long run.
Pros
The solution is really easy to integrate with other technologies.
You can customize any kind of integration as long as you have the programming knowledge.
The platform has user-friendly interface and requires without extensive training.
Cons
There is a learning curve. Extensive training is not essential but some form of training is must have to use.
While python language is the solution to all automation needs, for a big company like IBM, I expect one out-of-box integration a day. Being able to do it, does not mean every customer around the world should write it from scratch. Application library is limited
The user interfaces and ease-of-use of the solution should evolve every day. It needs to become a solution where a newcomer to the solution can do nearly everything within 2 weeks, without relying on anyone or anything.
Likelihood to Recommend
IBM Security QRadar SOAR is versatile. All the major players in SOAR field require the administrator to have coding experience but with IBM it is different. IBM's solution is a full-fledged automation solution, and not some threat-based or limited one. Meaning whatever comes to your mind, if you can write the code, you can do it. This goes from daily tasks from SOC to daily tasks of your network or security administrator or any other administrator. You can manage your ITSM solution if you want to, IBM is a playground and there is much to discover in its capabilities.
If you do not have the knowledge or if you want a SOC/Threat Based SOAR solution, meaning you want automation but you want it to be limited to an area and out-of-box, you may choose other alternatives.
We use IBM Security QRadar SOAR to automate our process the incident response, so when the incident is generated on our SIEM IBM QRADAR, the SOAR collect the informations from offense and populate in an incident case, allow us to attach many artifacts to enrich our investigations and provide better visibility.
Pros
enrich events
triage incidents
many ways to automations
Cons
Improving support to shell script
Improving stability
Improving support a Trend Micro XDR to contain threats
Likelihood to Recommend
I'd rate IBM Security QRadar SOAR around 8 out of 10. It offers robust automation capabilities, comprehensive case management, and easy integration with other security tools, which makes it a solid choice for streamlining incident response workflows. However, the platform can have a steep learning curve for beginners, and some advanced configurations might require more effort, which prevents it from reaching a perfect score.
VU
Verified User
Analyst in Information Technology (10,001+ employees)
QRadar SOAR is mainly used for incident response and rapid threat detection. When an alert is triggered by any of our security systems, the data is integrated and aggregated and then sent to Qradar SOAR. It then initiates predefined actions, such as notifying our security team of the threat. Unfortunately, the automation mechanisms lack maturity and are not stable. Therefore, the solution is only suitable for collaboration and security event management.
Pros
Manual Incident Management.
Security mechanisms are at a high level.
Interface clarity.
Cons
You still have to generate reports manually. Reports are very limited and practically not useful.
The solution should not be SOAR class. Automations usually don't work. It's apparent that it's not designed for that.
Lack of flexibility.
Practically no support. The reported integration problems have not been resolved.
Likelihood to Recommend
IBM QRadar SOAR is a very good solution for collaborating on security events. Quite a few companies will be happy with such a tool. Good default settings. Clear interface. Great granularity of user permissions. Unfortunately, it is not suitable as a SOAR-class solution. As an incident management system, it meets most of the requirements.