Powerful tool to improve communication with customers
We are primarily using IBM Watsonx Assistant for building virtual agents, chatbots for our clients, and for our own business. And we build …
Starting at $0 per month
View PricingOverview
What is IBM watsonx Assistant?
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Lite
$0
Cloud
per month
Plus
$140
Cloud
per month
Enterprise
Contact for pricing
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/watson…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is IBM watsonx Assistant?
IBM watsonx Assistant is a conversational AI solution designed to build AI assistants that scale across a business, while providing customers and employees with fast, consistent and accurate answers across any
messaging platform, application, device or channel. Using generative AI and natural language understanding, Assistant learns
from customer conversations, improving its ability to resolve issues the
first time while removing the frustration of long wait times, tedious
searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers
when a misunderstanding arises. IBM watsonx Assistant gives users tools to build AI-assistants designed to know when to search for an answer from a knowledge base, when to
ask for clarity and when to direct users to a human agent for more
assistance. And it can be deployed in any cloud or on-premises
environment, offering integrations to a business's existing tools.
IBM watsonx Assistant Competitors
IBM watsonx Assistant Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
IBM watsonx Assistant starts at $0.
Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM watsonx Assistant.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of IBM watsonx Assistant are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(183)Attribute Ratings
Reviews
(1-25 of 85)Companies can't remove reviews or game the system. Here's why
March 30, 2024
Powerful tool to improve communication with customers
Score 9 out of 10
Vetted Review
Verified User
- It saves us tens of support hours per month
- Increased our support response times by 40%
- Increased the engagement rate
- Our users can able to get answers to their questions instantly
March 25, 2024
IBM Watson with Chatbot.
- Improve the accuracy of user responses.
- Elevate our NPS.
- Elevate our retention rates.
- With its use, we can understand user inputs and don't need to pass contacts to human call centers.
Score 8 out of 10
Vetted Review
Verified User
- Setting up automated tasks has helped my team to have a cut on time leading in a dynamic change and this service has taken it down by 30%
- Chatbots are a way forward, using this product we receive more queries most of which lead to qualification
- The data provided based on user interactions is so valuable that now we easily know what the intents are and where we can improve with our pitches
January 09, 2024
By chossing IBM watsonx Assistant you will change your entire software experience and innovation will be part of your job.
Score 10 out of 10
Vetted Review
Verified User
- Being honest I don't that part but I'm pretty sure it's well suited, since the changes have been noticeable.
- The accuracy when asking or looking for help is very accurate and it's something we can definitely consider to keep this type of service.
- Something that help us to increase the revenue for sure is the results we're getting in our KPI's. Because more clients hire our services.
- By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
- Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.
January 05, 2024
Powerful customer service with IBM Watsonx Assistant
- It reduces the workload of customer service personnel and, in turn, reduces the costs associated with hiring and training additional staff.
- Reduces response times and human error, which in turn improves operational efficiency.
- It provides valuable information on customer needs and preferences, as well as real-time data analysis.
December 04, 2023
Gen-AI that does the work for you
Score 8 out of 10
Vetted Review
Verified User
- If you have a high seasonal requests, using this tool instead of hiring a contract / temp employees may seem more tempting as it will be cheaper
- Virtual agent / chatbot easily can replace human agent, so there will be no cost for infrastructure etc
October 25, 2023
IBM watsonx Assistant is an excellent solution to drive on-site customer interactions
Score 8 out of 10
Vetted Review
Verified User
- Frees up headcount otherwise used for mundane email/chat responses to focus on other areas
- Improves customer satisfaction and thus, likelihood to buy again from us
- Can respond to multiple incoming questions/requests faster than a human could
October 24, 2023
Create easily your first chatbot with free version; pro version with watsonx Discovery
Score 7 out of 10
Vetted Review
Verified User
- Basic chatbot can be prepared with free version of IBM watsonx Assistant using Action feature.
- For advanced features like generating replies based on the content of your website, you will need a separate subscription of Watson Discovery.
September 21, 2023
Morning or Night, You Have Your Customers Safe-Guarded
Score 8 out of 10
Vetted Review
Verified User
- Improves performance and customer service
- There should not be a customer waiting for your response or me looking for the response of the customer. IBM Watson Assistant handles it!
- Accurate responses, handling large amounts of data, and unstructured data will be processed
September 11, 2023
Best tool to integrate with for B2B and B2C applications
- Handling customers
- Timing
- Accuracy
- Beneficial in long run as returns will be high
- Training the system in the initial days will be little time consuming . But, I think later on this will work very efficiently
August 31, 2023
Conversational AI at its best
Score 9 out of 10
Vetted Review
Verified User
- watsonx Assistant enhances the overall customer experience, leading to higher customer satisfaction, loyalty, and potentially increased repeat business.
- watsonx Assistant can handle a significant volume of routine inquiries, reducing the workload on human agents.
- With watsonx Assistant available round the clock, customers can get assistance whenever they need it positively impacting brand perception and loyalty.
August 28, 2023
Improve customer service with Watson
- Improvements: 24/7 assistance
- Improvements: reduction of calls for routine questions
- Having an old switchboard, it has not yet been possible to put the voice part online
- Voice part: understanding Italian texts doesn't work very well
Score 10 out of 10
Vetted Review
Verified User
- the ability to handle thousands of customer requests
- cost savings
- Reduction of effort on the client side
- Provide customer self-service
- Better qualification of sales leads
- First touchbase for user queries - almost instantaneous
- Increased cost (at least initially)
- Improved customer support coverage out of business hours and in multiple time zones
- Cost avoidance
- Increased efficiency
- Audit traceability
- Reduced back-office manual processing
July 07, 2023
Watson Assistant is an awesome AI virtual agent
- Subscription is too high
- Large set of data is required
- With the help of Knowledge Articles and single line responses the count of Incident decreased which directly impacted on Cost Saving.
- Easy integration with BMC Helix was very helpful in areas like ticket creation, fetching ticket details.
- Clear picture of chatbot accuracy with help of User Conversations.
- Using IBM Watson Assistant we reduced our CRS call by a quarter
- This also learns on fly, which can help feed more data and use this data for future customer interaction
- The response accuracy is really great, its fast and adaptive way of customer in any application
- Other cloud based Watson solutions makes helps saves costs
- Fast training help saves time
- Satisfaction from client because of responsiveness
- Dislikeness of developers because of the inability to hard code
May 05, 2023
IBM Watson Assistant
- the platform needs more improvement to make the process of creating a virtual assistant more fluid
- Cost Savings: By automating repetitive tasks and reducing the need for human support agents, IBM Watson Assistant can reduce costs and increase ROI over time. This can be particularly beneficial for smaller businesses with limited resources.
- Improved Response Accuracy: IBM Watson Assistant can improve the accuracy of responses to customer queries, reducing the number of errors and increasing customer satisfaction. This can ultimately lead to higher customer retention rates and increased sales.
May 02, 2023
#Easy to learn and Implement
- Single person can develop AI by using IBM watson
- Cost of developing also less
- Devloper work will less once he gain knowledge on IBM Watson
December 11, 2022
IBM Watson Assistant ...to Improve Your Customer Experience
- improved response accuracy
- allowed 7 by 24 responses, not existing before
- ability to handle higher number of customers
December 08, 2022
Deliver an exceptional customer care experience through a cognitive virtual assistant like Watson Assistant.
- IBM Watson Assistant has helped reduce our daily calls by 50%.
- Watson Assistant has freed up our agents' time to make them more efficient and productive by focusing on more complex customer issues thanks to the virtual assistant's ability to answer more than 50% of clients' questions and handing off the calls to agents all the while sharing the initial details of the issue with the agents to be prepared for the client's phone call.
- Improved customer satisfaction by 100% right after the initial implementation of our virtual assistant, which we kept improving and regularly updating to avoid it being stale and not meeting customer expectations.
November 04, 2022
Watson Assistant review
- Positive: Standardization and reliability in the information provided to users by WA
- Positive: Team engagement to provide content such as intents and responses to expand existing information on WA, we receive an average of 10 new suggestions per month of content and improvement that can be included in the bot
- Positive: Reduction of over 80% in requests for manuals and other documents