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IBM watsonx Assistant

IBM watsonx Assistant

Overview

What is IBM watsonx Assistant?

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

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Recent Reviews

Gen-AI that does the work for you

8 out of 10
December 04, 2023
This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing …
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Conversational AI at its best

9 out of 10
August 31, 2023
IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Lite

$0

Cloud
per month

Plus

$140

Cloud
per month

Enterprise

Contact for pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/watson…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM watsonx Assistant?

IBM watsonx Assistant is a conversational AI solution designed to build AI assistants that scale across a business, while providing customers and employees with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using generative AI and natural language understanding, Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant gives users tools to build AI-assistants designed to know when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And it can be deployed in any cloud or on-premises environment, offering integrations to a business's existing tools.




IBM watsonx Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

IBM watsonx Assistant starts at $0.

Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM watsonx Assistant.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of IBM watsonx Assistant are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(186)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.
  • Easily can learn
  • Custom CSS and HTML can also added
  • Few features also coming based on new version
  • Coming custom Nodejs code those while add bit taking time
  • Better if we provide custom CSS
  • Easily we can update Color and adding custom icons
Mostly we can use where AI chatbots(Medical, Planes, cars, organizations) can be use easily can monitor and check if any issue we can find easily and update can be done just change in dialog flow. We can suggest most of AI where are using IBM Watson can suggest to use
  • Single person can develop AI by using IBM watson
  • Cost of developing also less
  • Devloper work will less once he gain knowledge on IBM Watson
From past 2 years I am using IBM Watson in our current project easily can implement and manage and monitor user how their using. Is there and update also just update dialog is just enough to change no need to touch any other templates. Overall as of now good experience with IBM Watson
In our project currently planning to implement voice recognition by translate voice to text and AI can respond as user asked question and provide as text.Now we learning stage let see how it will work....
Currently we are using IBM cloud and IBM Watson in our project
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
5
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
  • Easily develop chatbot
  • Monitoring
  • Performance
Yes
We are using button based action provide by flow and carousel type action we are providing to clients
  • Custom component
  • Carousel integration
  • Rating
  • New components
  • As per client required if anything we will develop and intergate
  • Based on requirement
Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
NA
  • Need to end to end about library
  • all events need aware
Good
  • Online Training
  • In-Person Training
  • No Training
Good
Good
Go through library provide on website IBM Watson
Easy once you aware how to integrate
Step by step
Some - we have done small customizations to the interface
Changed launcher and CSS part and some custom components
Some - we have added small pieces of custom code
custom components like carousel, rating etc..
As per client required
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
NA
No
Overall Good
  • Chatbot can initiate in just few lines code
  • easily can integrate custom component
  • Override any need to know each step of library
Yes
Good
Over All good
Good
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
  • Chatbots
Like CSS, Custom components
  • NA
NA
  • Single Signon
  • Javascript widgets
NA
NA
Overall Good
NA
Good
Good
NA
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
NA
No
  • Chatbot
  • Actions
  • New components
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