IBM watsonx Assistant

I think the IBM watsonx Assistant has increased our platform's usability, customer engagement and my own time management. As I can now easily create my own chatbot without any programming experience and deploy it in our website. And to be true it works better if you have some kind of programming experience but if you don't, you can still use it but with some limitation. Also it can automatically detect frequently asked questions by our customers, in almost every language and automatically reply to that question when asked the next time.

We are primarily using IBM Watsonx Assistant for building virtual agents, chatbots for our clients, and for our own business. And we build for different industries, also different interfaces, for web, and mobile. Because our clients also wants their chatbots to be integrated on their mobile apps. For our own use case, we provide 24/7 support to our users, but our support agents may not be available all the time, so we built a chatbot, which will answer our users or leads questions, and provide with the documentation if needed, and it helps us save a lot of support hours.

We utilize IBM Watson as the cognitive engine for our chatbot, aiming to minimize customer service issues by leveraging artificial intelligence to assist with user inputs.

I personally have used this service for onboarding operations of community Campus Ambassadors. Since I work for education sector (Internet) I had to manually onboard students for marketing/campus connect campaigns and often had to strike the first conversation myself (so much to do on prospecting part) due to this I used to miss out on large number of students who were interested while texting or following up with others who at last point of conversation used to turn down the offer. After using this service I created a simple chatbot which is free and my requirement was also below 10,000 messages per month so I used the free plan. The chatbot used to filter our the leads for me after they were prompted with certain set of intents and dialogues that I put up myself according to my requirement and then I used to make a one-on-one conversation. It has saved me hours since then, it has simplified the process and made it smooth. Now, I don't have to worry about the contacts that'll drop after following up and now I can say that my onboarding operation has become more streamlined.

Data is very important specially when a company has thousands and thousands of container, ingating or outgating from terminals, yards, warehouses, etc. The information is a lot if we need to have a reliable source that we can trust in. IBM watsonx Assistant is that trustworthy that we're using. We have implemented new methods to manage the information specially with its IA which allow us to move forward with other tasks making sure and keeping in mind that the tool will help us to complete the jobs easily and even automatically in some cases. Implementing cloud services has been a dilema especially when we have to manage sensitive information but this service has given us the opportunity to trust and work smarter. Something else that we value is the capacity this software has to interact with us, meaning we can just reduce the type we spend by just asking questions, given specific tasks that will get responded in a timely manner. In general is a perfect software.

2JHL Holding managed multiple construction projects simultaneously, leading to communication challenges among team members, clients, and stakeholders. Delays in updates, miscommunications, and the sheer volume of inquiries led to confusion and frustration. The company recognized the need for a solution to streamline communication and keep all parties well-informed.

In our organization, we use Watsonx Assistant to develop a virtual assistant that interacts with our customers through different channels, such as online chat and mobile applications. The virtual assistant is able to answer frequently asked questions, provide information about our products and services, and assist customers with problem resolution. In addition, Watsonx Assistant has been integrated with our internal systems, allowing us to automate repetitive processes and tasks. For example, we have configured the virtual assistant to perform identity verifications, issue balance inquiries and perform basic transactions. This has improved operational efficiency and allowed us to free up resources for more strategic tasks.

This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing agent. The tool was intended to answer our user's queries, disputes, suggestions etc as they were repetitive, it was implemented using a free account and never managed to reach the commercial level, but the tool gave us impressions that it can

1. Easily configured
2. It can work as an intended virtual agent / chatbot
3. The documentation is good
4. WhatsApp integration is impressive

Too bad our budgeting were not sufficient to go to enterprise mode, this would be such a great tool

We use IBM watsonx Assistant to drive our on-site customer support and to respond to basic product questions. It helps our organization to provide a better and more cohesive customer experience, and to save money on actual people responding to repetitive and simple questions that can be addressed by AI.

IBM watsonx Assistant is used by us to add a chatbot into our websites that replies many of the general questions. Otherwise, query transferred to live agent or email ticket created.To leverage full capabilities, we find integration with Watson Discovery a must that ensures replies are generated scanning through documents\web pages.

In my personal opinion, it really gives you wings that you have a proper assistant. It gets you some news if asked, updates addresses, can be linked to a company website easily, is adaptable, easy to integrate, and very quick in response with accurate and consistent answers. Moreover, it has a free version and a 30-day trial for the paid version to check if that really suits your requirements.

We have different clients associated with us and for one of the client we came up with a solution to integrate IBM watsonx Assistant. One of the oldest solution available in the market. We were asked to develop , integrate and test the IBM watsonx Assistant. We developed a chatbot for one of our client and used IBM watsonx Assistant extensively. The client is from travel and tourism domain and wish to integrate chatbot to its application in order to save time and efforts of both customers and employees. So he came up with proposal and asked to serve. And we have successfully developed , integrated and tested their application with IBM watsonx Assistant. The Results of integration of IBM watsonx Assistant to their application has proven great results. It has answered most of the questions of customers in less time. It was very much precise in answering the questions.

IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable asset in our pursuit of providing exceptional service.

It has allowed the reduction of telephone contacts and assistance to users 24/7.

We use Watson Assistant to build a Chatbot to provide full support to our customers on basic questions about our systems and to perform some automated transactions where Watson Assistant is integrated with our internal systems and with RPAs. Watson Assistant was the preference at the time for its high capacity and assertiveness, being able to integrate with other systems and having a context control that we think is a differential in relation to other competitors.

My use case was simple - to explore building a conversational AI chatbot. Being a drag and drop builder, IBM Watson assistant seemed like a perfect enabler for me.
The business problems to be solved was - In my organization, we had been receiving a lot of user queries regarding various grades of steel. We wanted to make some sort of a conversational AI chatbot which could help with the initial screening of leads and also answer some ready to answer FAQs.

IBM watsonx Assistant has been developed into a fully integrated chatbot to address the business' retail customer support function in multiple countries. Our retail customers now have access to 24/7/365 support with fast response to both common and bespoke enquiries. Internally, watsonx Assistant has reduced the time/effort our operations team spends on phone and email requests, giving the team extra capacity to focus on value added, continuous improvement activities.

We created a virtual agent to fetch Complaint status from IBM Case Manager. Post the status and some key information to public feeds and customer queries via chat bot. This has improved the user experience a lot and reduced the operations efforts.

IBM Watson [Assistant] is one of the best AI conversational platform. The UI is very developer friendly and the options like Slots and webhooks are quite useful. We are using [IBM Watson Assistant] for multiple departments like IT, Finance, Travel Desk. With the help of BMC Helix we have integrated the [IBM Watson Assistant] in such a way that a user can directly raise a ticket through chatbot and can also connect to support staff through Live Agent.

IBM Watson Assistant is a great form of using Artificial Intelligence and Machine learning hand in hand. Using this ChatBot mechanism we can get straight forward answers with good resolution time and the best thing about this tool is that it has both adaptive and predictive learning mechanism. It learns on fly and corrects itself when needed.

We are using this in our current banking application to help customer resolve their issue with less customer service representative interactions.

Here at Compass.uol we use Watson Assistant to implement Chatbot services to other companies.
The solution consists of two bots for a banking company, each one for their respective product.
The bots are integrated to mobile apps, web browser, and other technologies. Besides answering users questions, the bots also execute actions on their accounts, such as receipts, payments, card settings and others.

provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.

I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.

IBM Watson Assistant is part of an artificial intelligence project developed for high schools. It is a successful project given the results obtained and the enthusiasm with which the students apply themselves. The objectives of the project are the development of logical skills and above all to bring students closer to technology. This project based on IBM Watson Assistant is by far the most requested and fascinating project. In the last two years, as an experiment, the project has been taken to younger students with ages 10 and 13 with outstanding results. All thanks to the ease of use of the tool.

IBM Watson Assistant has helped us create intuitive and cognitive assistants to help address major business problems, including self-service, allowing our customers to answer over 50% of questions they have by themselves and through virtual assistants. Another business problem IBM Watson Assistant helped us with is reducing the number of phone calls received from clients asking repetitive questions or having access issues and similar simple tasks, which we automated within Watson Assistants thanks to the Advanced Actions feature. This helped our agents to free up over 40% of their time to tackle more complicated issues and deliver a quality service by knowing about the clients' issues before the calls were handed off to them by Watson Assistant in case the assistant failed to answer clients' questions.