Provide better customer service with IBM watsonx Assistant
I think the IBM watsonx Assistant has increased our platform's usability, customer engagement and my own time management. As I can now …
Starting at $0 per month
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What is IBM watsonx Assistant?
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
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Pricing
Lite
$0
Cloud
per month
Plus
$140
Cloud
per month
Enterprise
Contact for pricing
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/watson…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Competitors
- Tech Details
- FAQs
What is IBM watsonx Assistant?
IBM watsonx Assistant is a conversational AI solution designed to build AI assistants that scale across a business, while providing customers and employees with fast, consistent and accurate answers across any
messaging platform, application, device or channel. Using generative AI and natural language understanding, Assistant learns
from customer conversations, improving its ability to resolve issues the
first time while removing the frustration of long wait times, tedious
searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers
when a misunderstanding arises. IBM watsonx Assistant gives users tools to build AI-assistants designed to know when to search for an answer from a knowledge base, when to
ask for clarity and when to direct users to a human agent for more
assistance. And it can be deployed in any cloud or on-premises
environment, offering integrations to a business's existing tools.
IBM watsonx Assistant Competitors
IBM watsonx Assistant Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
IBM watsonx Assistant starts at $0.
Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM watsonx Assistant.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of IBM watsonx Assistant are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(184)Attribute Ratings
Reviews
(1-25 of 86)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
- Supports multiple language and can quickly recognize frequently asked questions.
- Is very efficient and uses very less memory.
- Supports multiple platforms so we can reach more customers easily.
- Need to rename downloaded files as they are often not intuitive enough.
- Exporting multiple chats is time consuming.
March 30, 2024
Powerful tool to improve communication with customers
Score 9 out of 10
Vetted Review
Verified User
- Building Virtual Agents
- Building Chatbots
- Integration with multiple interfaces and platforms
- Simplest interface to build
- Programming required to start building on your own
- It requires some machine learning skills
- The interface may confusing for beginners
March 25, 2024
IBM Watson with Chatbot.
- It helps us with NLU in the chatbot.
- Contextual Understanding.
- Intent and entity recognition.
- Disambiguation topics.
- Having Generative AI in Watson.
- Not having such a high cost to switch to Watson.
- Having more training sessions for the tool.
Score 8 out of 10
Vetted Review
Verified User
- Tailor made customization
- Qualifying prospects and lead engagement.
- Integration with CRM is easy
- More should be done on integration part, multiple tools should be readily available to be integrated to.
- There should be some intermediate plan for small firms too. Often these firms don't want advanced options and basic is too basic for them.
- There should be more control over conversational cues
January 09, 2024
By chossing IBM watsonx Assistant you will change your entire software experience and innovation will be part of your job.
Score 10 out of 10
Vetted Review
Verified User
- It integrates great with other tools or services that we use, of course specially with those that comes from IBM that work perfectly fine together.
- Since it understands all the data we give to it, we can organize the information easily without too much hassle.
- This is something I already mentioned but is great how you can interact with the tool because it understands you.
- In the meantime something really great is that due to its capacity to learn it can even recommend you to do something in a better way.
- Even though it interacts great with other services, there are some connection failures, but it's something that for sure will improve.
- The reasoning part is something that needs to be improved for sure. I mean is something that is starting but for sure needs to improve to give better results.
- Something really amazing could be the implementation. Specially with people not oriented to IA services, there should be an easier way to implement services like this one with people not use to this type of technology.
- Watsonx Assistant to the Rescue: A virtual assistant that could provide real-time updates, answer inquiries, and serve as a centralized communication hub.
- The virtual assistant was trained to recognize construction terminology, project timelines, and the intricacies of resource allocation.
- Offering more industry-specific customization options could improve the relevance and effectiveness of virtual assistants across diverse business sectors, ensuring they understand and cater to specific industry needs.
January 05, 2024
Powerful customer service with IBM Watsonx Assistant
- Provides fast and accurate responses to our customers.
- Learns and adapts, continually improving its responses and recommendations as it interacts with customers.
- Integrates seamlessly with our internal systems and databases.
- We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs.
- It provides valuable information about our customers' needs and preferences.
- Setting up and training Watson Assistant can take time and requires technical expertise.
- Implementing and using Watson Assistant can be costly.
December 04, 2023
Gen-AI that does the work for you
Score 8 out of 10
Vetted Review
Verified User
- Chatbot
- Self learning
- Integration
- Installation
- Configuration
- I don't see any issues apart from cost that will be a hindrance for most companies
October 25, 2023
IBM watsonx Assistant is an excellent solution to drive on-site customer interactions
Score 8 out of 10
Vetted Review
Verified User
- Interface is intuitive and easy-to-learn
- Deep customization ability within the AI library and ability to constantly learn
- Chatbots and website virtual assistants can be created/deployed quickly and low LOE
- Fine tuning the AI models can be a bit difficult and has a steep learning curve
- The tool is very pricey
- The tool lags at times and sometimes the main sever running it needs to be rebooted
October 24, 2023
Create easily your first chatbot with free version; pro version with watsonx Discovery
Score 7 out of 10
Vetted Review
Verified User
- Generate replies to general queries.
- For specific replies, more integration needed which can be done easily within Actions.
- Integrated with SMS, phone, Facebook, Slack, and many more
- Instead of providing functionalities of scanning documents/web pages through Watson Discovery that requires another IBM subscription, why not provide the same through IBM watsonx Assistant subscription?
September 21, 2023
Morning or Night, You Have Your Customers Safe-Guarded
Score 8 out of 10
Vetted Review
Verified User
- Quick responses
- Can be used a chatbot for customer service/website
- Easy to deploy
- Local languages has to be added (as of now it has only English)
- Acquires more space and data
- Apart from the lite version, it is too pricy
September 11, 2023
Best tool to integrate with for B2B and B2C applications
- Dynamic Chtbots
- Accuracy
- Automate answering
- Consolidating
- Accuracy level should be more
- Support from IBM
- Documentation Support
August 31, 2023
Conversational AI at its best
Score 9 out of 10
Vetted Review
Verified User
- understanding of text and speech
- easy integration with other systems
- drag and drop builder makes it easy to configure by not so technical users
- pricing :)
- an easier way to prepare training data
- UI can be improved
August 28, 2023
Improve customer service with Watson
- preparation of intentions in a very flexible way
- understanding of text and speech
- system training in a very smart way
- improve the voice part in Italian
- improve the naming of download files so that they are immediately identifiable (e.g. month number instead of month name; )
- for the voice part it would be useful to be able to write certain words (such as the proper name of a product or customer) with a phonetic syntax
Score 10 out of 10
Vetted Review
Verified User
- conversation context management
- easy integration with other systems
- high assertiveness of AI models
- Could use generative AI to improve chatbot conversations
- Easy integration with Whatsapp
- Drag and Drop Builder so no knowledge of in depth coding required
- Very intuitive interface
- Subscription based service so can be used only when required, instead of lump sum purchase
- Uses NLP to understand the user queries. Very less bugs in deployment
- Great tool to qualify sales leads
- A tad bit expensive
- more subscription options can be provided, especially for subsidiary companies
- training data is difficult to collect and structure
- Ease of integration with popular channels/applications (web integration, Intercom, Slack)
- Customizable (can add APIs)
- Good blend of curated (logic tree), conversational AI, and visual cues (widgets) to give end-users flexibility in how they interact with the bot
- Ability for the end-user to see/retrieve chat history
- Better integration with popular social messaging platforms (WhatsApp, Skype, TikTok, etc.)
- Drag-and-drop/ability to quickly add complex widgets (e.g., calendars, pre-formatted phone number entry, address finder, etc.)
July 07, 2023
Watson Assistant is an awesome AI virtual agent
- Customer care operations
- Enterprise applications
- Conversational AI
- Automation AI
- Creating training data is difficult
- Requires large data for accuracy
- User Conversation Analysis
- Disambiguation
- Slots
- Web Hooks
- Annotation of entities to intents can be improved.
- Some UI changes like having Restart Button fixed at the bottom of the text area so that user can restart the conversation in a single click at any point of time.
- The dialog structure can be enhanced.
- This tools helps in banking application to resolve customer issue
- Using this Assistant gives direct resolution without any delay
- It learns on fly using adaptive learning, which learns during bulk users scenario
- Artificial Intelligence is very new and in needs a lot of data to be feed
- Privacy is always a main concern when we are dealing with bots
- Both Authentication and authorization have to go hand in hand to right user response
- Excellent NLU understanding
- Fast model training
- Easy to use and integrate with other services
- Integration with other IBM Functions
- Easy to export all the settings of the workspace
- Possiblity to hard code some functionalities
- It would be good to be able to have an exclusive app to use the Assistant, instead of the web browser
- More detailed documentation
May 05, 2023
IBM Watson Assistant
- integration with Multiple Channels
- Personalization : depending on the questions they ask i can create actions
- Easy to Use : it's user friendly
- i find it hard sometimes that for every question a customer asks I have to write manually all the steps also known as actions, I would love if we have a list of actions that are predefined for us to use without writing it all
- I would also love if we can use AI to generate the actions
- Cost: IBM Watson Assistant can be expensive for smaller businesses, as pricing is based on usage and can quickly add up. This may limit the tool's accessibility for smaller businesses that are on a tighter budget.
May 02, 2023
#Easy to learn and Implement
- Easily can learn
- Custom CSS and HTML can also added
- Few features also coming based on new version
- Coming custom Nodejs code those while add bit taking time
- Better if we provide custom CSS
- Easily we can update Color and adding custom icons
December 11, 2022
IBM Watson Assistant ...to Improve Your Customer Experience
- it is easy to use, no code to be developed
- it is easy to understand what is behind the scene
- it is easy to understand what needs to get done to make it work
- make the cloud configuration easier
December 08, 2022
Deliver an exceptional customer care experience through a cognitive virtual assistant like Watson Assistant.
- IBM Watson Assistant helps create virtual assistants in a matter of hours or days, depending on how simple or complex your workflows are.
- IBM Watson Assistant has a great feature called "Actions" that allows technical and business users alike to create simple and advanced actions to help them create workflows to answer questions that clients might have with the option to regress back even when interrupted by other questions in the middle of the workflow in progress.
- IBM Watson Assistant integrates nicely with several extensions, including not only Watson Discovery to benefit from the SearchSkill feature but also with a custom search using OpenAPI to allow for the assistant to answer questions from other data sources or the Internet in general.
- Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
- It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
- IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.