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IBM watsonx Assistant

IBM watsonx Assistant

Overview

What is IBM watsonx Assistant?

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

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Recent Reviews

Gen-AI that does the work for you

8 out of 10
December 04, 2023
This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing …
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Conversational AI at its best

9 out of 10
August 31, 2023
IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Lite

$0

Cloud
per month

Plus

$140

Cloud
per month

Enterprise

Contact for pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/watson…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM watsonx Assistant?

IBM watsonx Assistant is a conversational AI solution designed to build AI assistants that scale across a business, while providing customers and employees with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using generative AI and natural language understanding, Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant gives users tools to build AI-assistants designed to know when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And it can be deployed in any cloud or on-premises environment, offering integrations to a business's existing tools.




IBM watsonx Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

IBM watsonx Assistant starts at $0.

Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM watsonx Assistant.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of IBM watsonx Assistant are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(186)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Hamzah Iessar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I personally have used this service for onboarding operations of community Campus Ambassadors. Since I work for education sector (Internet) I had to manually onboard students for marketing/campus connect campaigns and often had to strike the first conversation myself (so much to do on prospecting part) due to this I used to miss out on large number of students who were interested while texting or following up with others who at last point of conversation used to turn down the offer. After using this service I created a simple chatbot which is free and my requirement was also below 10,000 messages per month so I used the free plan. The chatbot used to filter our the leads for me after they were prompted with certain set of intents and dialogues that I put up myself according to my requirement and then I used to make a one-on-one conversation. It has saved me hours since then, it has simplified the process and made it smooth. Now, I don't have to worry about the contacts that'll drop after following up and now I can say that my onboarding operation has become more streamlined.
  • Tailor made customization
  • Qualifying prospects and lead engagement.
  • Integration with CRM is easy
  • More should be done on integration part, multiple tools should be readily available to be integrated to.
  • There should be some intermediate plan for small firms too. Often these firms don't want advanced options and basic is too basic for them.
  • There should be more control over conversational cues
Best suited for queries/onboarding/lead qualification/ticketing. ONE-ONE queries. I won't say it's free version is good for conflict resolution however I haven't tried the paid version yet so can't speak much about that. For anything basic if you want to save time with the prospecting part you can use this tool or if you have multiple queries with nearly same intent it becomes a go to tool
  • Setting up automated tasks has helped my team to have a cut on time leading in a dynamic change and this service has taken it down by 30%
  • Chatbots are a way forward, using this product we receive more queries most of which lead to qualification
  • The data provided based on user interactions is so valuable that now we easily know what the intents are and where we can improve with our pitches
I believe that it does everything a free chatbot should do and the fact that it is from IBM so there is no question on data leaks or privacy. There is full control given and the tutorials are also great which help you get started right away. Easy to make and use and so I gave it a 8 but yes again for large scale enterprises this might not be a go to tool considering it's free subscription has no SMS or push enabled and has a limit. Also its has good prompt accuracy, hence I have rated it high
First and the foremost thing is that it supports multiple languages which is key part of our business since we work overseas that was the first thing I had in my mind which IK started- off with it. Also that it is having advanced features like entity recognition and sentiment analaysis to check how the user is prompting and that adds to the customer experience I don 't have to spend much time on it manually to solve FAQ's and queries, the bot is doing much itself. It has reduced the workforce by 1 practically and is saving bucks against the manual queries we were handling before.
Tidio is very very basic and it is not having adequate NLP understanding let alone be sarcasm in language that is a far far distant thing so that's why it was a no from my end to Tidio.With Chatfuel there was only English language in focus and for our business we needed the both of above mentioned limitations so that's how I landed to watsonx Assistant and it worked quite fine for me leveraging everything I was missing out on.
Not Sure
  • Ease of Use
My team is having no technical background whatsoever so all of us practically can't work on Advanced technical Chatbot creation that requires coding. This basic yet productive tool has helped us so much to handle the operational onboarding stress and manual limitations attached to it. Our qualification has increased by 32%
For starters I'll definitely choose Assistant over others. I did try other chatbots before however faced many limitations and disqualifications, honestly some of them were pathetic but this tool from IBM gets the work done even if there are not many advanced options but what you are doing with it will be accurate and free of omissions. If I would've known before, I would have chosen it right away for my non-tech team
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.
  • Easily can learn
  • Custom CSS and HTML can also added
  • Few features also coming based on new version
  • Coming custom Nodejs code those while add bit taking time
  • Better if we provide custom CSS
  • Easily we can update Color and adding custom icons
Mostly we can use where AI chatbots(Medical, Planes, cars, organizations) can be use easily can monitor and check if any issue we can find easily and update can be done just change in dialog flow. We can suggest most of AI where are using IBM Watson can suggest to use
  • Single person can develop AI by using IBM watson
  • Cost of developing also less
  • Devloper work will less once he gain knowledge on IBM Watson
From past 2 years I am using IBM Watson in our current project easily can implement and manage and monitor user how their using. Is there and update also just update dialog is just enough to change no need to touch any other templates. Overall as of now good experience with IBM Watson
In our project currently planning to implement voice recognition by translate voice to text and AI can respond as user asked question and provide as text.Now we learning stage let see how it will work....
Currently we are using IBM cloud and IBM Watson in our project
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
5
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
  • Easily develop chatbot
  • Monitoring
  • Performance
Yes
We are using button based action provide by flow and carousel type action we are providing to clients
  • Custom component
  • Carousel integration
  • Rating
  • New components
  • As per client required if anything we will develop and intergate
  • Based on requirement
Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
NA
  • Need to end to end about library
  • all events need aware
Good
  • Online Training
  • In-Person Training
  • No Training
Good
Good
Go through library provide on website IBM Watson
Easy once you aware how to integrate
Step by step
Some - we have done small customizations to the interface
Changed launcher and CSS part and some custom components
Some - we have added small pieces of custom code
custom components like carousel, rating etc..
As per client required
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
NA
No
Overall Good
  • Chatbot can initiate in just few lines code
  • easily can integrate custom component
  • Override any need to know each step of library
Yes
Good
Over All good
Good
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
  • Chatbots
Like CSS, Custom components
  • NA
NA
  • Single Signon
  • Javascript widgets
NA
NA
Overall Good
NA
Good
Good
NA
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
NA
No
  • Chatbot
  • Actions
  • New components
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used IBM Watson Assistant to automate the HP process and needed a solution to address the innumerable internal and customer queries when the pandemic started. Hence we created chatbots to give automated 24/7 answers to queries based on the list of questions our employees, clients and customers had. The chatbots were successful and the feedback was positive. We rolled it out further features to improve internal efficiencies like raising tickets, assigning tickets and mitigating repetitive jobs which save a lot of time and company resources. Our finance team also used the assistant to stay on top of the latest market trends and news. Its a great tool for real-time information too.
  • Step by step process integrates well with existing infrastructure.
  • Machine learning and NLP capabilities are second to none.
  • Data implementation and sanitation are easy.
  • Deployment and registration are very simple.
  • The UI and UX are very intuitive.
  • The training material and peer community groups are very helpful.
  • Support dark mode especially while using the smaller screen for development.
  • The documentation can be made fun with more video tutorials and gamified for learning.
  • Custom code implementation especially for large complex use cases can be improved.
  • Text to voice feature could be more personable and related to the accent of the country deployed to.
IBM Watson Assistant is well suited for scenarios where repetitive tasks need to be simplified. Chatbots are a smart way of delivering solutions, especially self-help tasks.
  • Chatbots have helped HR deliver and handle thousand of requests by effectively giving the power back to the employees and clients. This helped in response accuracy, especially during the ongoing pandemic.
  • Sales were able to better answer many queries for a set of our clients using data and information which usually is in PDFs and Microsoft Excel sheets.
  • The amount of manual tasks that were removed resulted in direct time and cost savings as employees could now focus on more billable activities.
  • Since everything was digitally stored the searchable side of things got really fast.
The usability is very intuitive and easy to start. However, as the use cases get complex certain customizations can be proved upon and brought in the UI itself. This is purely on the code-level side of things. This will greatly enhance the UX too. Having easy access to documentation is of great help but some of the help could be tied within the user interface so that we don't have to visit another portal.
NLP is in great demand and a must-have feature for a lot of our international clients especially as our common language is English. IBM Watson Assistant helps a lot with its easy language translation of APIs. We developed an app for disabled users and the voice-to-text feature being inbuilt helped us integrate this feature into the app. For certain campaign management solutions, understanding customer semantics and other considerations IBM Watson proved way ahead of its competitors.
The ChatBot capabilities and the ease of use to deploy is second to none among all its competitors. The vast database of ML, APIs, NLP transcripts, reporting and analyzing capabilities stack Watson above all its competitors. IBM Watson Assistant mines data like no other tool in the market. The best part is the data could reside anywhere, on-premise, in the cloud, or hybrid. The connectors are readily available.
100
Customer support among others.
20
Developers ML Engineers
NLP Engineers
Engineers with heuristics experience
Data science Engineers
Database Engineers
Designers
  • ChatBot for HR functions
  • Sales automation software
  • Ticket handling and intelligent resolution
No
We would like to explore this feature in the near future
  • Chatbots for HR
  • Intelligent sales automation
  • Handling of pending tickets which kept on piling
  • Encouraging self service and self help
  • Having information available 24/7
  • Some other core sales software
  • Complex Marketing campaign management
  • Healthcare clients
  • Oil and gas data digitalisation
Yes
Rapid Miner, Azure Bot Service, Google AI platform - all simply because the products had limitations and were cumbersome to use. We still use some of them due to the existing support of deployed projects.
  • Price
  • Product Features
  • Product Usability
The product features were the number one factor in our decision-making.
Use lots of real data to evaluate and build perhaps small chatbots to test data accuracy.
  • Implemented in-house
Yes
Change management was minimal
We had all departments in line with the company vision so all stakeholders were aware of the incoming change and direction.
  • Multiple sources of data
  • Deployment on cloud
  • Data sactity
Overall the implementation was simple.
  • Online training
Excellent course material.
Excelelnt sales and support team. Technical knowledge is second to none.
No because of budget constraints.
No
One time when we were stuck with our ChatBot deployment on the cloud and the IBM team responded and successfully resolved it within two hours. This helped us deploy our product without any delays.
  • ChatBot deployment
  • Nlp integration
  • Data accuracy check
  • Data mining
  • Large complex dataset (difference in types) and intelligent prediction therein
  • Integration with other similar products
  • Solution for specific industries like oil and gas
Yes
IBM Watson Assistant works well on both Android and IOS.
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