Skip to main content
TrustRadius
IBM Video Streaming

IBM Video Streaming

Overview

What is IBM Video Streaming?

IBM Video Streaming solutions are used to stream virtual events, executive town halls, video marketing product launches, and OTT streaming. According to IBM, the solution is built for privacy, reliability and scale, to optimize video quality, and powered by IBM…

Read more
Recent Reviews

IBM Video Streaming

10 out of 10
February 12, 2024
Incentivized
IBM Video Streaming has proven to be an invaluable tool in our K-12 school district, significantly enhancing educational delivery, …
Continue reading

Thanks IBM

9 out of 10
November 07, 2020
We used it for a 2-hour premier of a movie and a zoom Q&A panel to major healthcare institutions around the country. We were looking for a …
Continue reading

IBM Watson Review

8 out of 10
November 08, 2019
Incentivized
It is used across the whole organization to help my clients to watch interviews remotely whenever they cannot join in person at our …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Video link sharing (93)
    9.0
    90%
  • Live streaming (95)
    8.3
    83%
  • Video quality / Bandwidth controls (92)
    8.2
    82%
  • Mobile compatibility (87)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is IBM Video Streaming?

IBM Video Streaming solutions are used to stream virtual events, executive town halls, video marketing product launches, and OTT streaming. According to IBM, the solution is built for privacy, reliability and scale, to optimize video quality, and powered by IBM Watson AI for video…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/video…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

11 people also want pricing

Alternatives Pricing

What is Vimeo?

Vimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

Return to navigation

Features

Video Marketing

Features related to using video marketing content, as well as marketing videos themselves.

6
Avg 7.1

Video Platform Integrations

Integrations between the enterprise video platform and other business applications.

7.6
Avg 6.3

Video Security

Features related to the security of an organization's content stored on an enterprise video platform.

8.1
Avg 8.6

Video Player

Features that support playing and watching video content that is hosted on the enterprise video platform.

7.2
Avg 8.3

Video Analytics

Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.

7.5
Avg 7.4

Video Hosting, Management & Storage

Features related to hosting, managing, and storing video content.

8.2
Avg 8.4

Video Engagement

Features to engage viewers around video content, particularly for live streams.

8.2
Avg 7.9
Return to navigation

Product Details

What is IBM Video Streaming?

IBM Video Streaming solutions are used to stream virtual events, executive town halls, video marketing product launches, and OTT streaming. According to IBM, the solution is built for privacy, reliability and scale, to optimize video quality, and powered by IBM Watson AI for video search and automated closed captioning.

IBM Enterprise Video Streaming can power security-rich video communications ranging from employee town halls, to trainings and department meetings, to digital events – boosting engagement from virtually anywhere. This cloud-based solution includes AI-driven deep search and the ability to track usage down to the individual user level with metrics as detailed as when content was accessed, device information, geographic location of the viewer and completion percentage.


A free trial is available: https://ibm.biz/Video_Streaming_Trial



IBM Video Streaming Features

Video Marketing Features

  • Supported: Lead generation
  • Supported: Video personalization
  • Supported: Audience for distribution
  • Supported: eCommerce
  • Supported: Support for advertisements
  • Supported: Video SEO

Video Security Features

  • Supported: Video access controls
  • Supported: User management
  • Supported: SSO support
  • Supported: Password protection
  • Supported: Video link sharing
  • Supported: Embed restrictions
  • Supported: Internal video
  • Supported: External video

Video Player Features

  • Supported: Player customization
  • Supported: Embedded videos
  • Supported: Video quality / Bandwidth controls
  • Supported: Mobile compatibility

Video Analytics Features

  • Supported: Streaming quality reports
  • Supported: Per viewer tracking
  • Supported: Per video tracking
  • Supported: Video analytics dashboard

Video Hosting, Management & Storage Features

  • Supported: On-Demand video
  • Supported: Live streaming
  • Supported: Impact of streaming on network
  • Supported: Video upload & format support
  • Supported: Video library / File management
  • Supported: Video portal
  • Supported: Video downloads
  • Supported: Video editing
  • Supported: High definition support
  • Supported: Closed captioning / Transcription

Video Engagement Features

  • Supported: Audience polling
  • Supported: Audience Q&A / Live chat
  • Supported: Video comments

Additional Features

  • Supported: Scalability
  • Supported: Enterprise Security
  • Supported: Quality of Service
  • Supported: Integrated Content Management
  • Supported: Multi-CDN Delivery via SD-CDN
  • Supported: Cloud-based Transcoding
  • Supported: Social Sharing with Facebook and Twitter Integration
  • Supported: Integrated Chat
  • Supported: Live Analytics Dashboard
  • Supported: Auto-Recording
  • Supported: Custom Branding
  • Supported: Lead Capture
  • Supported: Live Playlists
  • Supported: Support for Professional Encoding/Production Gear
  • Supported: Enterprise Support Plans
  • Supported: Managed Event and Production Services
  • Supported: Enterprise Content Delivery Network (eCDN)

IBM Video Streaming Screenshots

Screenshot of the viewer's portal experience (channel page).Screenshot of how the automatically generated closed captions can be edited if necessary.Screenshot of the Analytics Console.Screenshot of the Watson Media CMSScreenshot of the viewer's portal experience (channel page).

IBM Video Streaming Videos

IBM Video Streaming Competitors

IBM Video Streaming Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Kaltura, Dalet Flex, and Vidyard are common alternatives for IBM Video Streaming.

Reviewers rate Video link sharing highest, with a score of 9.

The most common users of IBM Video Streaming are from Small Businesses (1-50 employees).

IBM Video Streaming Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)35%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(205)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
IBM Watson Media's Video Streaming is excellent for broadcasting video behind a gate while also providing smooth functionality. It offers many customizable features for various needs within our organization and for providing informational videos to our audiences.

The off-air feature allows for select videos to play prior to scheduled broadcasts--essentially, it allows for teasers/trailers to play before the actual featured videos. This proved extremely useful for our organization to provide a looping informational trailer before we launched our scheduled programming.

In addition, the live feature integration is phenomenal. The platform integrates with Zoom and this feature takes precedence over scheduled playlists which is a exceptional aspect because the user has the ability to schedule transition videos of specific slides that will be interrupted when those on the Zoom side are ready to go live. My organization used this for a live Q and A session to further engage the community and spread awareness of a lesser known form of dementia.

Finally, the support team was beyond responsive and accommodating. Any and all questions we had with setting up the platform, hammering out the details, and configuring the videos to run smoothly were addressed by the communicative and attentive IBM support team.

Overall, this is an incredibly advanced and feature-packed platform that would serve any and all video requirements an organization may need. It is well worth the investment and I highly recommend it.
  • Video scheduling
  • Integration with live platforms like Zoom
  • Off-air video capabilities for trailers and informative pre-feature clips
  • Use of Q & A/chat box for delivering messages to panelists in external platforms like Zoom
  • Superb technical support services
  • It isn't always user-friendly or straightforward, but the technical support team will assist in any way they can to walk users through the platform.
Best for
  • Pre-taped/scheduled videos
  • Providing access to specific video content over a certain period of time (e.g., limiting access to a video for a week or a month)
  • Provides gated features so access to content can be restricted or emails/viewer information can be collected.
  • Extensive metrics to determine video reach/viewership, which proves great for reporting to marketing departments.
Not best for
  • Videos you do not mind having available anytime
  • A library of content that you do not wish to place behind an access gate
  • One area of improvement on the platform is the ability to customize confirmation email send outs to video registrants.
Video Marketing (5)
60%
6.0
Lead generation
100%
10.0
Video personalization
100%
10.0
eCommerce
N/A
N/A
Support for advertisements
100%
10.0
Video SEO
N/A
N/A
Video Platform Integrations
N/A
N/A
Video Security (5)
100%
10.0
Video access controls
100%
10.0
User management
100%
10.0
Video link sharing
100%
10.0
Internal video
100%
10.0
External video
100%
10.0
Video Player (4)
100%
10.0
Player customization
100%
10.0
Embedded videos
100%
10.0
Video quality / Bandwidth controls
100%
10.0
Mobile compatibility
100%
10.0
Video Analytics (4)
100%
10.0
Streaming quality reports
100%
10.0
Per viewer tracking
100%
10.0
Per video tracking
100%
10.0
Video analytics dashboard
100%
10.0
Video Hosting, Management & Storage (6)
100%
10.0
On-Demand video
100%
10.0
Live streaming
100%
10.0
Impact of streaming on network
100%
10.0
Video upload & format support
100%
10.0
Video library / File management
100%
10.0
Video portal
100%
10.0
Video Engagement (3)
66.66666666666667%
6.7
Audience polling
N/A
N/A
Audience Q&A / Live chat
100%
10.0
Video comments
100%
10.0
My organization used the platform for a major educational video premiere, and the capability to stream for large audiences simultaneously while incorporating live elements was extraordinary. We are incredibly pleased with the end result and the virtual event kicked off without a single hiccup.
The ability to view the scheduled programming on the backend in the preview window helped my organization ensure the video ran smoothly. It also helped us ensure that no matter the number of viewers, the video remained crystal clear and we could view real-time metrics of bandwidth and provide a seamless livestream to our audience.
We were able to capture the number of viewers, their location and various devices both in real-time and post-video streaming. This allowed us to develop extensive reports to provide the marketing department, and in turn, the executives at my organization. It also allowed us to further identify the geographic location of our audience and where we could better focus future marketing efforts of exclusive video content.
We did not incorporate closed captioning for our video streaming events.
My organization had never used the platform previously, but the support team was responsive to our needs and were exceptional in walking us through the use of IBM Watson Media's Video Streaming. We were able to schedule multiple calls to address issues as they arose, and they even provided support during our live event. Though all of our issues were addressed prior to the live event, it was a great comfort to know that we could reach out at any moment and receive support in real-time, should we have needed it.
No
We had a unique event in which we went from pre-recorded content to a live Q & A back to pre-recorded content. This was a little tricky to handle but our technical support contact was incredibly patient and knowledgeable as we hammered out the details of the event. In the end, the day-of virtual event ran without a single hitch, and we are grateful to the IBM team for everything.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using it to stream our monthly funding meetings and council meetings. It is primarily used by the whole organization. Having this streaming service allows our project team members statewide to attend meetings virtually that they are often not able to attend in person.
  • Integrates well with our company website using embed code provided by IBM.
  • No complaints here!
Well suited to live streaming meetings to a large audience.
Video Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Video SEO
N/A
N/A
Video Platform Integrations
N/A
N/A
Video Security (5)
48%
4.8
Video access controls
70%
7.0
User management
80%
8.0
Video link sharing
90%
9.0
Internal video
N/A
N/A
External video
N/A
N/A
Video Player (4)
47.5%
4.8
Player customization
N/A
N/A
Embedded videos
100%
10.0
Video quality / Bandwidth controls
90%
9.0
Mobile compatibility
N/A
N/A
Video Analytics (4)
7.5%
0.8
Streaming quality reports
N/A
N/A
Per viewer tracking
N/A
N/A
Per video tracking
N/A
N/A
Video analytics dashboard
30%
3.0
Video Hosting, Management & Storage (6)
30%
3.0
On-Demand video
N/A
N/A
Live streaming
90%
9.0
Impact of streaming on network
N/A
N/A
Video upload & format support
N/A
N/A
Video library / File management
90%
9.0
Video portal
N/A
N/A
Video Engagement (3)
N/A
N/A
Audience polling
N/A
N/A
Audience Q&A / Live chat
N/A
N/A
Video comments
N/A
N/A
We benefit from this on a monthly basis. We never have a projected viewership number at any given meeting and this product always meets our expectations whether we are hosting 3 viewers or 30.
To my knowledge, our organization has never utilized this capability.
We do not use these metrics currently.
We are not currently using this capability but plan to in the near future.
2
We currently have two people on our IBM account that are tasked with running our Ustream. One employee makes sure that the videos are recorded and uploaded and the other employee ensures that these videos are available on our website. We currently use IBM Watson's embed code to display our archive of videos and play them, as well as watch them live.
2
Both employees that are tasked with maintaining and supporting our IBM Watson account each have a harmonious yet distinct skill set. The employee tasked with running and uploading the video stream has a diverse background in servers/hardware/sound equipment. The employee ensuring that the live stream and archive is available to our public has skills in HTML/software troubleshooting/helpdesk.
  • Live streaming of our monthly meetings to users statewide
  • Archiving of meetings that correspond with our meeting minutes and allow for precise accuracy of minutes.
  • Future use is to live stream/archive user training sessions.
  • As a necessary resource for meeting minute accuracy
  • Definitely for live streaming end user training sessions.
Our organization depends heavily on this streaming service. Now that we have the option of allowing our clients to attend meetings virtually, we can never retract that option as so many of our clients love the flexibility. Also, we have no complaints with the service itself. It is reliable and dependable and any issues we have encountered have never been to blame on the service but rather our lack of knowledge of it or needing to update our embed code.
  • It has had a positive impact - it has allowed us to reach more people with our monthly meetings content.
No
  • Product Usability
I was not part of the intial decision to use IBM Watson Video Streaming, formerly Ustream. This decision was made by others at the time and I merely inherited access to it later. It may have been based on some research done by our IT tech working for us at the time.
I would research other products available and compare their services to what we currently have. I would also do an in-depth research on each product's reviews. If possible, I would reach out to other businesses that use streaming services and find out what they use and why they chose it and what feedback they have. I would talk directly to the individuals responsible for using/maintaining the streaming service.
  • Implemented in-house
No
  • None that I know of. I was not a part of the implementation.
  • Self-taught
Yes i thought it was easy to learn without the training. Self taught learning honestly depends on the person learning and how they learn best. If you already have some hardware/software experience or are tech-savvy by nature, then yes you can learn this product on your own. If you are not, then I would recommend some official training.
I am neutral on this topic. When we started using the streaming service, I was not a part of the setup or implementation.
I do not. I was not a part of the implementation. I would recommend using your IT department to navigate the setup with you.
No - we have not done any custom code
No. Since i have been involved with Ustream we have done little to no customization.
So far, I would rate support at a 10. I give it this rating simply because in approx. four years of using this product, we have never had to contact support over any issue. I mentioned this briefly in another area of this review and I will expand on it now. A year and half approx. ago, the video player embedded in our custom site quit working and we could not live stream or replay any of the meetings. I went into the HTML code powering this particular page on our site and compared the embed code that we were using in our HTML to what Ustream was showing in the admin tools. These were not the same. Once i copied and pasted the correct embed code from the admin tools in Ustream into our HTML, the problem was solved. In my time of working with Ustream, this was the only issue that we encountered and it was easily resolved without even having to contact Ustream support.
No
No I cannot give an example for this question. I have never had to contact Ustream support. I have reason to believe that this is due largely to this being a reliable and dependable product that, with the proper internal knowledge, education, and experience, can be used and maintained with none to minimal issues.
  • Starting a streaming run
  • Saving the stream
  • Occasionally, meetings will need to be trimmed.
Absolutely. We have never had an outage problem or any application errors that I have been privy to. We are duly notified generally in advance of outages or updates.
As we use it now, we are satisfied with the streaming performance. I cannot speak to integration yet as we have yet to engage in that but have plans to in the future.
  • None yet
  • We plan to use the webex integration option soon
  • File import/export
I have no advice yet as we have not done any integration to date.
I was not apart of the negotiation so I can't answer.
None to give. I was not a part of this process.
No
  • The Webex integration
  • The ability to use the Webex integration
No
No
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use IBM Cloud Video (Ustream® Enterprise) as a professional white label service for the client not interested in using a social media streaming service. These typically include internal corporate communications or government agencies. Once an awhile we'll use the service for universities and colleges for their commencements which the institutions don't feel a social media streaming platform is appropriate.
  • Quick launch of a webcast
  • Player compatibility
  • Broad adoption of third party add-ons and hardware encoders
  • Tech support turnaround on corrupted VOD videos.
  • Channels need to have the ability to stream to two servers simultaneously--like YouTube's ability to stream to two different servers. They also allow you to see the health of the backup stream etc., in real time. Right now the Enterprise® solution for failover includes a 5-second black frame until the backup stream pops up. It also can only be set up by IBM staff as a special request.
  • Ability to customize the player. The older Flash-based player allowed for this. A basic customer customizable player like Vimeo would be amazing.
[Well suited for] lead generation and production companies with no web technical expertise. Clients looking at Livestream® - I would recommend them IBM Cloud Video over that service. Corporate communications would benefit from the registration tracking ability. [Also well suited for] clients looking for a simple way to password protect and domain lock their streams and event companies that want to monetize their content with pay-per-view.
Video Marketing (4)
25%
2.5
Lead generation
70%
7.0
Video personalization
30%
3.0
Video SEO
N/A
N/A
Integration to Marketing Automation
N/A
N/A
Video Platform Integrations (5)
N/A
N/A
Integration to Salesforce.com
N/A
N/A
Integration to Marketo
N/A
N/A
Integration to HubSpot
N/A
N/A
Integration to Eloqua
N/A
N/A
Integration to LMS
N/A
N/A
Video Security (5)
92%
9.2
Video access controls
100%
10.0
User management
100%
10.0
Video link sharing
90%
9.0
Internal video
80%
8.0
External video
90%
9.0
Video Player (4)
82.5%
8.3
Player customization
40%
4.0
Embedded videos
100%
10.0
Video quality / Bandwidth controls
90%
9.0
Mobile compatibility
100%
10.0
Video Analytics (5)
64%
6.4
A/B testing
N/A
N/A
Streaming quality reports
80%
8.0
Per viewer tracking
80%
8.0
Per video tracking
80%
8.0
Video analytics dashboard
80%
8.0
Video Hosting, Management & Storage (6)
58.33333333333333%
5.8
On-Demand video
70%
7.0
Live streaming
100%
10.0
Impact of streaming on network
N/A
N/A
Video upload & format support
60%
6.0
Video library / File management
50%
5.0
Video portal
70%
7.0
Video Engagement (2)
N/A
N/A
Audience Q&A / Live chat
N/A
N/A
Video comments
N/A
N/A
Absolutely. Most clients want no cap to their viewership.
Yes. We've often had clients have their own platforms fail and use IBM as a backup.
Every client wants deep analytics without compromising privacy concerns.
I've only seen the feature in VOD. It's usually acceptable. It would be ideal to have it for LIVE. YouTube is currently in beta for this feature as of June 2019.
The implementation is a strength of IBM Cloud Video. Its ease of use and non-technical knowledge makes implementation very easy. Navigating the social media add-ons requires some testing for a full white-label experience. Requesting features and customizations are fairly seamless in comparison to other platforms. I feel IBM Cloud Video is comparable with other lead streaming platforms.
The usability is very similar to implementation. It's a strength of IBM Cloud Video to have the entire experience be very easy to use. In many ways, the IBM Cloud Video is easier to use and implement than YouTube Live and FaceBook Live. There are no authentication tokens like Akamai or limitations on live player codes. The ability to refresh a new rtmp publishing point is extremely valuable.
We've used the platform as a service provider. We produce live streams for many organizations on many different platforms. When a client needs a platform with professional streaming abilities we often recommend IBM Cloud Video and TalkPoint®. We've had a lot of success with IBM Cloud Video with production partners that want to get into the live streaming service provider world. It's been ideal for projects that happen in other states and countries that just aren't cost effective for us to personally be there on-site.
4
4
  • Corporate Webcasting
  • Institutional Webcasting
  • Rentals
  • Re-Sale of Channels
  • DVR
  • Closed-Captioning
  • Multi-language Audio Tracks
It's a relevant platform despite many alternatives.
  • Positive - it offers an online service to re-sale.
  • Negative - Clients demanding lower costs solutions
Yes
An in-house solution was replaced.
  • Price
  • Product Usability
The usability is the most important factor. The second most important is service options that are in-line with competitors.
Pricing and Alternative solutions with more service offerings included.
  • Implemented in-house
No
Change management was minimal
  • Learning Curve - but was very minimal.
  • Self-taught
Yes. Very easy to use.
It's just right. It would be great to get more embed options--such as dynamic embeds that work both on mobile and desktop without needing to code yourself or visit the FAQ.
I recommend turning off all social media connections if you're looking for simple configuration.
Some - we have done small customizations to the interface
No - we have not done any custom code
I've used the dynamic embed code that isn't auto-generated within the platform.
Yes
The support is as expected although weekend support would be better. Many projects happen on the weekend and having support only Monday through Friday just isn't enough.
No
Yes. I recently needed a backup channel and this was completed within 10 minutes.
  • Embedding
  • Password and registration
  • Re-occurring Live Streams
  • VOD Trimming isn't as close to the timing I'd prefer. I often have to add seconds to a trim that I didn't want to.
It's always on. Very rare to have outages.
  • Wirecast Pro - Software
  • Teradek's Core
  • I would like to have IBM Cloud Video integrate better with Telestream's Wirecast Pro
  • File import/export
Get an Enterprise plan. You'll need the back-end developers at IBM to help support the code.
Channels, Viewer Hours, Payment Terms.
Set your payment terms as part of the negotiation. They are very flexible.
No
  • The Q&A Module is Great.
  • Live Closed-Captioning
No
Yes
I changed back in 2013 and never looked back.
Tomek Turba | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a modern radio broadcaster with visions of the inevitable future, we had a need to have a video streaming tool to stream our videos to listeners on the internet. We have bought cameras, production devices like ATEM Switchers, converters etc., and started using Ustream with Adobe Flash Encoder and/or OBS Player. It works very well, and for now - it can be widely used across the whole organization (not only in production and media departments).

We also stream video with this configuration as an outside broadcast from any localization which has an internet connection (ethernet or mobile).

I think I can say that we are forerunners here in Poland in using this type of service...other companies call me to get a review.
  • Reliability - it is very high. We didn't observe any problems with this field.
  • Parametrization capabilities - we can configure basically anything that we need.
  • Price - actually the price is lower than Wowza or Nadaje.com here in Poland.
  • Storage space - it is a very good functionality because when our video hardware crashes with a recording, we have an online copy from the provided storage space in our Ustream account.
  • Storage space could have a quota limit exceed notification send via e-mail or SMS even.
There isn't any scenario that IBM Cloud Video Manager cannot be used as a less appropriate [solution] in my opinion.
Video Marketing (6)
100%
10.0
Lead generation
100%
10.0
Video personalization
100%
10.0
eCommerce
100%
10.0
Support for advertisements
100%
10.0
Video SEO
100%
10.0
Integration to Marketing Automation
100%
10.0
Video Platform Integrations (4)
N/A
N/A
Integration to Salesforce.com
N/A
N/A
Integration to HubSpot
N/A
N/A
Integration to Eloqua
N/A
N/A
Integration to LMS
N/A
N/A
Video Security (5)
100%
10.0
Video access controls
100%
10.0
User management
100%
10.0
Video link sharing
100%
10.0
Internal video
100%
10.0
External video
100%
10.0
Video Player (4)
100%
10.0
Player customization
100%
10.0
Embedded videos
100%
10.0
Video quality / Bandwidth controls
100%
10.0
Mobile compatibility
100%
10.0
Video Analytics (5)
80%
8.0
A/B testing
100%
10.0
Streaming quality reports
N/A
N/A
Per viewer tracking
100%
10.0
Per video tracking
100%
10.0
Video analytics dashboard
100%
10.0
Video Hosting, Management & Storage (6)
83.33333333333334%
8.3
On-Demand video
100%
10.0
Live streaming
100%
10.0
Impact of streaming on network
100%
10.0
Video upload & format support
N/A
N/A
Video library / File management
100%
10.0
Video portal
100%
10.0
Video Engagement (3)
100%
10.0
Audience polling
100%
10.0
Audience Q&A / Live chat
100%
10.0
Video comments
100%
10.0
We had small problems with using the correct player but support helped us with API/SDK and made some fixes.
Because it is reliable and usable
We had increased employee productivity and trained them using new tools. We had increased the range to reach our listeners giving them new type of media (which is a normal use in modern broadcast company like radio).
20
Internet media department
IT department
Broadcast department
5
IT administration, web coding, using video applications and producers.
  • Live broadcast every day with recording and video montage later to share for users.
  • Live transmission from any location which has an Internet connectivity (other city, region).
  • Live broadcast from philharmonic concert with using PTZ cameras to control them, and video realization.
  • All of the use cases are being use. There aren't any additional ways for now...
Because we had renewed it for the next year and we feel comfortable with this decision.
  • Positive impact - we have a wider range of users to reach. Our staff is trained well using video streaming and montage.
  • Negactive impact - none.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
Reliability and price - main factors.
  • Vendor implemented
No
Change management was minimal
  • Setting up the player on the webpage correctly.
  • Setting up the correct streaming parameters - which is quite normal.
No
We had used the support to help us improve the API/SDK implementation for web page and facebook.
Yes
Yes.
  • Streaming itself (setting up the URL and configuration)
  • Video recorded list
  • Statistics
February 09, 2017

Ustream and eCDN

Michael Coates | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used the product for the first of our quarterly town hall meetings. The 30,000-viewer hour option met our needs in that we are broadcasting to a global audience and can do so with a password-protected URL. Streaming quality was as high as our ingest rate; note that this can be variable, depending on bandwidth.

We also used the Ustream eCDN product to consolidate streams to two of our remote offices .. this ensured multiple, individual streams wouldn't clog the top of our router and impact network performance and user experience at our offices.
  • Consolidated interface: ability to manage the entire event from a single pane of glass.
  • Role-based capabilities: enabled us to assign our video capture/producer a role so he could manage his aspects of the event without my intervention.
  • Reliable network: no issues in performance with our global broadcast.
  • Mobile interface: worked like a charm as I prowled the office to ensure viewers were seeing a satisfactory experience.
  • More granular pricing; we didn't come near the 30,000-viewer hour limit. However, compared to other providers, their pricing is in line .. just not for a single event.
  • eCDN setup documentation: needs work .. did a fair bit of troubleshooting with Tier 2 support before realizing there were aspects with which only Ustream could configure (missing in the documentation).
Event broadcast: one-to-many viewers. Sporting, meetings, shows and so on.

Mobile consumption: nice mobile experience of a broadcast.

Archive capabilities: content is available for as long as a subscription is maintained.
Video Marketing (6)
11.666666666666668%
1.2
Lead generation
N/A
N/A
Video personalization
70%
7.0
eCommerce
N/A
N/A
Support for advertisements
N/A
N/A
Video SEO
N/A
N/A
Integration to Marketing Automation
N/A
N/A
Video Platform Integrations (5)
N/A
N/A
Integration to Salesforce.com
N/A
N/A
Integration to Marketo
N/A
N/A
Integration to HubSpot
N/A
N/A
Integration to Eloqua
N/A
N/A
Integration to LMS
N/A
N/A
Video Security (5)
46%
4.6
Video access controls
70%
7.0
User management
70%
7.0
Video link sharing
90%
9.0
Internal video
N/A
N/A
External video
N/A
N/A
Video Player (4)
37.5%
3.8
Player customization
70%
7.0
Embedded videos
N/A
N/A
Video quality / Bandwidth controls
N/A
N/A
Mobile compatibility
80%
8.0
Video Analytics (5)
48%
4.8
A/B testing
N/A
N/A
Streaming quality reports
80%
8.0
Per viewer tracking
80%
8.0
Per video tracking
80%
8.0
Video analytics dashboard
N/A
N/A
Video Hosting, Management & Storage (6)
40%
4.0
On-Demand video
80%
8.0
Live streaming
80%
8.0
Impact of streaming on network
80%
8.0
Video upload & format support
N/A
N/A
Video library / File management
N/A
N/A
Video portal
N/A
N/A
Video Engagement (3)
N/A
N/A
Audience polling
N/A
N/A
Audience Q&A / Live chat
N/A
N/A
Video comments
N/A
N/A
Broadcast-only; no talk-back. There are multi-site broadcast vendors at significantly higher cost if this is what you seek.
The web interface was intuitive and the capabilities met our needs. The eCDN setup was a bit of a bear, but it performed flawlessly when deployed. We did not use Producer (our video ingest vendor did and speaks highly of it).
Town hall meetings.
5
Marketing (internal and external).
2
Video ingest.

Video management in the Ustream web interface.

eCDN set up (Linux virtual machine and streaming site configuration).
  • Town Hall broadcast.
  • Training. Not unexpected, not innovative, but global capability for canned sessions.
  • Quarterly Town Hall broadcasts
If our needs change, we will re-evaluate the features we require with Ustream and other competitors.
No
  • Features (one to many broadcasts)
  • Price (lowest for broadcast)
  • Price
  • Product Usability
  • Vendor Reputation
Price was our biggest factor as we had a simple use case: single-site broadcast only, with no live talk-back. There are other providers who provide multi-site and more interactivity, but it's not what we were seeking for this event.
We will be doing it again; no change in the process .. if we decide to enhance to multi-site talk-back, we will evaluate all vendors again.
  • Implemented in-house
No
Change management was minimal
  • eCDN setup: documentation had gaps requiring Tier 2 support engagement.
  • Self-taught
The product can be used without training and the site provides reasonable walk-throughs for several scenarios.
The configuration capabilities were adequate for our purposes; note that the product can be white-boxed .. a significant advantage.
Allow enough time to get through the documentation when deploying.

Test with stock videos.

Use eCDN if you have a higher number of users in a physical site than you have 1gb per stream bandwidth at the top of your router.
Some - we have done small customizations to the interface
We wanted our branding, including a still slide prior to live broadcast and logos in various places. Customization was easy enough to do, though required a few retries (customize, click an external URL and review) to get the way we wanted it.
No - we have not done any custom code
eCDN setup. Be sure to read the documentation and engage Tier 2 support to avoid delays.
Yes
We funded 'white glove' service as our timelines were tight and our needs were well-defined. Tier 1 and Tier 2 support were able to help us get up and running in shorter order than we would have on our own. Documentation on the eCDN product had gaps, increasing the time to resolve and created concerns about success.
Yes
eCDN documentation missed a few Ustream-side configuration items that would have enabled us to deploy ourselves. Tier 1 and Tier 2 support provided the necessary solutions for resolution.
From start-to-finish, with white glove service.
  • Web interface: during real-time video streaming.
  • Web interface: assigning roles and permissions so others could assist with the work.
  • Ingest interface: sending live video over an internet connection to Ustream for broadcast.
  • eCDN setup: documentation has gaps, requiring Tier 2 support to engage to troubleshoot.
Yes
On my Android with a good connection, quite well.
IBM global network.
We did not have any issues during testing or broadcast.
The web and mobile applications loaded and streamed flawlessly.
Responsive and informed about their product; easy to work with and good site documentation on basic use cases.
They supported the product through our broadcast and looking forward to the next.
Cost and support.
Explain your use case up front. See a demo. Ask more questions that relate to your use case.
Return to navigation