IBM Watson Media's Video Streaming Reviews

205 Ratings
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Score 8.7 out of 100

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Reviews (1-9 of 9)

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November 07, 2020
Cody Stubben | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
My organization had never used the platform previously, but the support team was responsive to our needs and were exceptional in walking us through the use of IBM Watson Media's Video Streaming. We were able to schedule multiple calls to address issues as they arose, and they even provided support during our live event. Though all of our issues were addressed prior to the live event, it was a great comfort to know that we could reach out at any moment and receive support in real-time, should we have needed it.
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November 08, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

3
They only offer support in English, so there is no number for us to call.
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August 28, 2019
Michael Sharpe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
We had a video that saved to the incorrect format and the technical support folks converted it to the correct format and re-uploaded for us. The response time was excellent.
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July 26, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

5
We have a hard time getting any tech support in a timely manner. If there is a problem we need immediate help. Not 24 hours later
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June 10, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

6
When I had a problem it was solved, but they couldn't explain why it happened and (most importantly) how to avoid it in the future
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August 09, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
So far, I would rate support at a 10. I give it this rating simply because in approx. four years of using this product, we have never had to contact support over any issue. I mentioned this briefly in another area of this review and I will expand on it now. A year and half approx. ago, the video player embedded in our custom site quit working and we could not live stream or replay any of the meetings. I went into the HTML code powering this particular page on our site and compared the embed code that we were using in our HTML to what Ustream was showing in the admin tools. These were not the same. Once i copied and pasted the correct embed code from the admin tools in Ustream into our HTML, the problem was solved. In my time of working with Ustream, this was the only issue that we encountered and it was easily resolved without even having to contact Ustream support.
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February 09, 2017
Michael Coates | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
We funded 'white glove' service as our timelines were tight and our needs were well-defined. Tier 1 and Tier 2 support were able to help us get up and running in shorter order than we would have on our own. Documentation on the eCDN product had gaps, increasing the time to resolve and created concerns about success.
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Feature Scorecard Summary

Lead generation (36)
6.3
Video personalization (65)
5.9
eCommerce (31)
4.1
Support for advertisements (25)
5.7
Video SEO (28)
5.7
Integration to Marketing Automation (7)
6.3
Integration to Salesforce.com (2)
6.4
Integration to LMS (2)
8.7
Video access controls (82)
7.5
User management (78)
6.2
Video link sharing (92)
8.3
Internal video (75)
7.7
External video (80)
8.4
Player customization (79)
6.6
Embedded videos (81)
6.3
Video quality / Bandwidth controls (91)
8.2
Mobile compatibility (86)
6.8
A/B testing (12)
5.8
Streaming quality reports (69)
6.6
Per viewer tracking (77)
6.7
Per video tracking (76)
6.8
Video analytics dashboard (80)
6.8
On-Demand video (66)
7.7
Live streaming (94)
9.3
Impact of streaming on network (78)
7.5
Video upload & format support (80)
6.9
Video library / File management (83)
8.2
Video portal (64)
8.0
Audience polling (36)
6.0
Audience Q&A / Live chat (60)
7.1
Video comments (49)
6.6

What is IBM Watson Media's Video Streaming?

IBM Watson Media (formerly IBM Cloud Video) provides an enterprise video solution, powered by Watson AI, for creating, storing, managing, broadcasting and measuring the impact of live and recorded video.

There are two editions:

  • IBM Enterprise Video Streaming (private or internal corporate communications)
  • IBM Video Streaming (external events and monetized video streaming)

Both editions include storage, event support, custom branding, content management, multi-user accounts, and real-time analytics. Both are powered by IBM Watson AI for automatic speech to text conversion and automated closed captioning.

IBM Enterprise Video Streaming is an internal video solution that secures video assets for employee use (typically access via single sign-on/corporate directories). Individual viewer tracking measures engagement on a per video or viewer basis. This solution is often used in conjunction with IBM's Enterprise Content Delivery Network (ECDN) offering which does stream splitting and edge caching to help protect the corporate network from the strain of video going across the network.

IBM Video Streaming, an external video solution with optional monetization option, powers video streaming for large external audiences. It offers scalability for massive viewership using the SD-CDN, a software defined content delivery network built with QoS (Quality of Service) in mind to reliably deliver video.


Categories:  OTT,  Video

IBM Watson Media's Video Streaming Features

Video Marketing Features

Has featureLead generation
Has featureVideo personalization
Has featureAudience for distribution
Has featureeCommerce
Has featureSupport for advertisements
Has featureVideo SEO

Video Security Features

Has featureVideo access controls
Has featureUser management
Has featureSSO support
Has featurePassword protection
Has featureVideo link sharing
Has featureEmbed restrictions
Has featureInternal video
Has featureExternal video

Video Player Features

Has featurePlayer customization
Has featureEmbedded videos
Has featureVideo quality / Bandwidth controls
Has featureMobile compatibility

Video Analytics Features

Has featureStreaming quality reports
Has featurePer viewer tracking
Has featurePer video tracking
Has featureVideo analytics dashboard

Video Hosting, Management & Storage Features

Has featureOn-Demand video
Has featureLive streaming
Has featureImpact of streaming on network
Has featureVideo upload & format support
Has featureVideo library / File management
Has featureVideo portal
Has featureVideo downloads
Has featureVideo editing
Has featureHigh definition support
Has featureClosed captioning / Transcription

Video Engagement Features

Has featureAudience polling
Has featureAudience Q&A / Live chat
Has featureVideo comments
Additional Features
Has featureScalability
Has featureEnterprise Security
Has featureQuality of Service
Has featureIntegrated Content Management
Has featureMulti-CDN Delivery via SD-CDN
Has featureCloud-based Transcoding
Has featureSocial Sharing with Facebook and Twitter Integration
Has featureIntegrated Chat
Has featureLive Analytics Dashboard
Has featureAuto-Recording
Has featureCustom Branding
Has featureLead Capture
Has featureLive Playlists
Has featureSupport for Professional Encoding/Production Gear
Has featureEnterprise Support Plans
Has featureManaged Event and Production Services
Has featureEnterprise Content Delivery Network (eCDN)

IBM Watson Media's Video Streaming Screenshots

IBM Watson Media's Video Streaming Videos (2)

Watch IBM Cloud Video Streaming Manager Demo

Watch IBM Cloud Video Streaming Manager for Enterprise Demo

IBM Watson Media's Video Streaming Downloadables

IBM Watson Media's Video Streaming Integrations

SDKs and APIs are available.

IBM Watson Media's Video Streaming Competitors

Kaltura, Dalet Flex (formerly Ooyala Flex), Vidyard, Akamai, Brightcove Video, Microsoft SQL Server StreamInsight, DaCast, Livestream, Qumu, Ramp, vBrick, Kontiki, Onstream, Wowza, Sherpa, movingimage

IBM Watson Media's Video Streaming Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Video Streaming edition is available for purchase via credit card online (or via IBM salesperson if needs exceed those outlined in the online plans): https://video.ibm.com/platform/plans Enterprise Video Streaming edition must be purchased from an IBM salesperson: https://info.video.ibm.com/IBM-Watson-Media-Contact.html

IBM Watson Media's Video Streaming Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
15%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
35%

IBM Watson Media's Video Streaming Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Managed Event Support
Production Services

IBM Watson Media's Video Streaming Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web

Frequently Asked Questions

What is IBM Watson Media's Video Streaming's best feature?

Reviewers rate Live streaming highest, with a score of 9.3.

Who uses IBM Watson Media's Video Streaming?

The most common users of IBM Watson Media's Video Streaming are from Small Businesses and the Religious Institutions industry.