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Overview
What is Icertis?
Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users…
Recent Reviews
Popular Features
- Contract creation (11)7.878%
- Contract database (11)7.575%
- Approval process (12)6.969%
- Contract sharing (11)6.868%
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What is Icertis?
Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.…
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What is Icertis?
Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
Icertis Features
Contract Authoring Features
- Supported: Contract creation
- Supported: Contract templates
- Supported: Clause library/saved fields
- Supported: Integration to CPQ
- Supported: PDF generator
- Supported: Contract attachments
- Supported: Guided logic
Contract Collaboration Features
- Supported: Contract sharing
- Supported: Contract editing
- Supported: Contract merge
- Supported: Collaborating on contracts
- Supported: MS Word plug-in
- Supported: Approval process
- Supported: Parallel approvals
- Supported: Interdepartmental workflows
Contract Monitoring Features
- Supported: Contract database
- Supported: VORs
- Supported: Contract search
- Supported: Contract milestone reminders & alerts
- Supported: Custom contract reports
- Supported: Tracking contract status
- Supported: Salesforce integration
- Supported: Compliance check
Icertis Screenshots
Icertis Videos
Introducing Icertis Contract Intelligence
The Icertis platform structures and connects contracts so business moves faster, with every intent realized and every obligation met.
Icertis Contract Intelligence for Consulting and IT Services is a tailor-made contract management solution leveraging AI to process contracts at scale while reducing risk and improving performance.
Every Contract Has a Purpose. When contracts go unfulfilled, potential goes untapped. Icertis aims to transform the contracting process so that the purpose of every contract is fully realized.
Icertis Contract Intelligence for Retail helps retailers and their supply chain partners deliver for customers around the world.
The ICI Promotions, Rebates and Royalties App. The ICI Promotions, Rebates & Royalties app Designed to maximize the return on promotional budgets and improve speed to market.
The ICI Collaboration Portal App, that expands the capabilities of the Icertis Contract Intelligence (ICI) platform.
The ICI Obligation Management App aims to reduce risk and improve compliance at enterprise scale.
Icertis Integrations
Icertis Competitors
Icertis Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Australia, Austria, Belgium(Dutch), Belgium(French), Brazil, Canada(English), Canada(French), China, Czech, Denmark, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, India, Israel, Italy, Japan, Korea, Latin America, Malaysia, Mexico, Netherlands, New Zealand, Norway, Norway, Poland, Portugal, Russia, Saudi Arabia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland(French), Switzerland(German), Taiwan, Turkey, United States(English), United States(Spanish) |
| Supported Languages | Arabic, Afrikaans, Albanian, Amharic, Armenian, Assamese, Azerbaijani, Basque (Basque), Belarusian, Bangla, Bosnian, Bulgarian, Catalan, Cherokee, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dari, Dutch, English, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Inuktitut (Latin), Irish, isiXhosa, isiZulu, Italian, Japanese, Kannada, Kazakh, Khmer, K'iche', Kinyarwanda, KiSwahili, Konkani, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian (Cyrillic), Nepali, Norwegian, Odia, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Punjabi, Quechua, Romanian, Russian, Scottish Gaelic, Serbian (Latin), Serbian (Cyrillic), Sesotho sa Leboa, Setswana, Sindhi, Sinhala, Slovak, Slovenian, Spanish, Swedish, Tajik (Cyrillic), Tamil, Tatar, Telugu, Thai, Tigrinya, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek (Latin), Vietnamese, Welsh, Wolof, Yoruba |
Frequently Asked Questions
PandaDoc and Workday Strategic Sourcing are common alternatives for Icertis.
Reviewers rate Clause library/saved fields highest, with a score of 8.1.
The most common users of Icertis are from Enterprises (1,001+ employees).
Icertis Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 95% |
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Reviews and Ratings
(47)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users have praised the software for its ability to cater to their CMS software requirements and effectively manage different types of contracts. The software streamlines and digitizes the entire contract lifecycle management process, allowing users to author contracts without needing legal involvement for every interaction, resulting in time and cost savings. It has also been commended for its automation capabilities, including contract negotiations, the creation of relevant templates, and facilitating digital sign-off. Reviewers appreciate the ease of use, support, and service provided by the software. They have also found the search features and deviation approval setup to be helpful. Additionally, the software serves as a central repository for all contracts, allowing for easy search and retrieval of existing contracts and ensuring that validity and renewal terms are not missed. Users have seen improvements in contract turnaround time, contract status visibility, and audit integrity through the automation of contracting processes. The software also helps establish consistency, create a process where there was none before, and serves as a centralized repository for all contract documents. It provides an accurate audit trail, efficient governance of organizational rules, and demonstrates accountability. Furthermore, it offers meaningful insights from data for making business decisions and enables effective follow-up on all contracts. Overall, users find that the software saves time, centralizes data, is easy to use from anywhere, streamlines the contracting process, improves approval flow and document repository for faster turnaround on contracts. It enhances controls around the contracting process and delivers a transparent contracting process with accelerated time to value. The software is also scalable and allows for the use of templates for multiple types of agreements. It is used by various business teams enterprise-wide, supporting self-service and complex approval processes.
Users commonly recommend the following improvements and best practices for ICertis:
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Careful planning and process improvement: Reviewers suggest that the implementation of ICertis should be carefully planned and improvements should be made to existing processes to ensure a smooth transition and effective utilization of the tool.
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Integration with other technologies and improved user interface: Users recommend integrating ICertis with other technologies to enhance its functionality and efficiency. Additionally, they suggest improving the user interface for a more intuitive and user-friendly experience.
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Involvement of a business analyst and executive buy-in: It is recommended to involve a business analyst during the implementation process of ICertis to ensure proper understanding and alignment with business needs. Furthermore, getting executive buy-in is suggested for successful adoption and support throughout the organization.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
October 05, 2023
Icertis Review
We needed to centralize all our contracts in one place and centralize our contracting processes as much as we can. Icertis houses our contracts. For now it is primarily to ensure they are all in one place.
- Create templates
- Create attributes
- Reporting
- Interface is kind of clunky
- More ability for administrators to independently make changes without relying on support
October 02, 2023
Great CLM
Score 8 out of 10
Vetted Review
Verified User
Icertis is used to manage Supplier contracts for our Supply Chain team. It delivers a centralized workspace to manage the contract lifecycle and integrates effectively into Ariba and SAP, which were critical requirements for our organization. The tool allows us to track and report on our contracting throughput, cycle times, etc., while streamlining our processes.
- Clause Management
- Contract Workflows
- Contract Setup and Management
- Obligation Tracking
- Implementation cost
- SAP ECC adapter needed
April 28, 2023
Obligation Management makes our end users' lives easier!
As the system admins, our team uses Icertis with several integrations to manage obligations and commitments for the end users. They are able to track their SLAs digitally and in real-time to receive credits for the business when their is downtime, etc. This was a really cumbersome process before they were in the system, and details were often overlooked. Now, we are saving the company time, and money with our favorite ICI feature- Obligation Management!
- Obligation Management
- Discover AI
- Elastic Search capability
- Discover AI
- customer service
- support tickets meeting deadlines
April 03, 2023
Icertis - a love to be improved
contract data base and standardized process
- support
- well structured process provided
- ultimately problem solving, besides offering quick support
- easy to understand
Icertis has been a game-changer for our organization. It is a powerful contract management software that streamlines the entire contract lifecycle, from creation to execution. We use it to manage all of our contracts, including vendor agreements, NDAs, and more. The platform is user-friendly and easy to navigate, making it accessible to all members of our team.One of the key business problems Icertis addresses for us is the ability to easily track and manage contract expiration dates. This has helped us avoid costly contract renewals and stay compliant with regulatory requirements. Additionally, the platform's built-in analytics and reporting capabilities allow us to gain valuable insights into our contract portfolio, helping us make more informed business decisions.
- Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
- Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
- Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
- Customization: While Icertis allows for some customization of templates and fields, it does have some limitations in terms of how much customization is possible. Some users may find that the platform is not able to meet all of their specific needs and would like to see more flexibility in terms of customization options.
- Integration with other systems: Icertis integrates well with other systems, but some users may find that it's not as seamless as they would like. Some users have reported that they have to manually input data into the platform, which can be time-consuming and error-prone. More robust integration options could be added to make the platform more automated and streamlined.
- User interface: While the user interface is generally easy to navigate, some users may find that it's not as intuitive as they would like. Some users report that it takes some time to learn and navigate the platform, and could benefit from a more user-friendly interface. Additionally, some users have reported that the platform is not always responsive on mobile devices, and would like to see more mobile optimization.
May 24, 2022
Icertis Review
We use Icertis to route our contracts for legal and Infosec review. It is also used to store existing contracts.
- Allows Business Units to submit requests easily
- provides high visibility to workflow, comments, and questions
- great search functionality
- Being able to redline within the system
- Being able to complete sourcing projects start to finish
May 14, 2022
A good solution for the right team
We use Icertis enterprise-wide for a variety of agreement types. We process about 13k agreements a year. We have some self-service processes and some nonself services processes and Icertis can support both. We have some pretty complex approval steps and Icertis can handle the level of complexity we throw at it from an approval perspective. The only caveat I would share with any organization is that it can take a decent amount of work to maintain high levels of complexity and you want to make sure that you have the appropriate support for this.
- Handling of complex approval logic
- being able to swap approvers mid process
- handling of supporting documents and others
- Template management and deployment into production
- too much down time to implement changes
- searching not as intuitive and requires too many clicks
It is being used by our legal department to manage contracts, and by other business teams (mostly sales) to request contract review. The goal was to have a platform that could house all contracts and allow us to also get data on those contracts (i.e., notice of expiration, tracking terms agreed to, etc.).
- A good way to organize your contracts by type/business line/etc.
- Contract provision library is useful for reviewers of contracts - helps standardize language and approach.
- Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
- Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
- Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.