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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
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What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.888%
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- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
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What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
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iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.7.
The most common users of iCIMS are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
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Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
Reviews
(51-75 of 147)Companies can't remove reviews or game the system. Here's why
November 17, 2020
I highly recommend iCIMS!
Our whole organization uses iCIMS to attract and hire great talent. We use the new Attract product for our career site, and have a highly configured Recruit platform to serve our vast business needs. We also use Connect to continue engaging with candidates who are not yet ready to make a career move.
- iCIMS is a very flexible platform that allows us to do most configurations in-house to meet our needs.
- iCIMS support is available almost always, and comes at no additional charge.
- New releases happen frequently to allow constant adaptation to changes in the marketplace.
- I would prefer if we could administer iForms ourselves. We often waste time going back and forth with support to get changes to our forms.
- I was extremely disappointed to find out that Offer was a product that would come at an extra charge. As a Recruit user, iCIMS knows that we are extending offers. All Recruit customers should have access to the best possible way to extend and manage offer letters.
November 17, 2020
iCIMS is a great solution
We have used several products with iCIMS and are extremely happy with iCIMS Recruit and TextRecruit. iCIMS has allowed us to streamline processes and allow our Human Resources Team and Hiring Managers access to the system to keep track of and engage the thousands of candidates who have expressed interest in our organization. The texting capabilities have reduced the time it takes us to connect with interested parties and through text campaigns, we have been able to re-engage past talent and passive candidates.
- Support provided is top notch.
- Training videos and articles are fantastic for new users and those needing a refresher.
- iCIMS is constantly enhancing their product line to meet client needs.
- We were not thrilled with TextApply capabilities but love TextRecruit!
November 17, 2020
iCIMS Review
We are currently using iCIMS across the whole organization for hiring and onboarding of both external and internal candidates. This has allowed more transparency throughout the whole hiring process from the candidate up to the VPs of the organization. We have also gone paperless in our hiring process, which has solved a problem especially in this time.
- Reporting.
- User friendly.
- Chatting between users.
- Emailing within the platform.
November 17, 2020
User review
We primarily use iCIMS Talent Cloud in our HR department specifically recruitment. As a recruiter in our organization, I find iCIMS to be a tremendous improvement over other ATS that I have used in the past. I like that it is very intuitive and multiple ways to access needed information. I would definitely recommend to any HR recruitment team.
- Uploading resumes easy.
- Input interview responses directly into the candidate profile.
- Easy to run reports.
- Easy to access talent.
- Better CRM but I understand that is coming.
October 23, 2020
A Strong Recruiting Management System
Our organization uses iCIMS for our recruiting management system. All requisitions are handled in iCIMS throughout the entire recruiting process. Managers are able to review applicants and manage their open positions in partnership with their assigned recruiter. When an applicant is hired, a data feed sends the information over to our HCMS for a seamless onboarding transition.
- iCIMS offers robust reporting to quickly analyst recruiting data, including onboarding, EEO, and candidate management reports.
- The job library can serve as a repository for all company job descriptions. Security can be managed to allow managers to edit portions of the description.
- The requisition process for hiring managers is intuitive and user friendly.
- The user interface for back-end users could be cleaner.
- While iCIMS offers robust reporting functionality, the reporting module could be streamlined and more user friendly.
October 13, 2020
We are so glad we made the switch to iCIMS
We use iCIMS to advertise our openings and receive applications. Beyond this iCIMS helps us capture useful information across our 21 locations. We are able to provide access to multiple user groups and allow for constant communication between candidates, recruiters and hiring managers.
- Great customer service!
- Very customizable.
- Easy to use.
- Great dashboard capabilities.
- The mobile app does not reflect candidates we have viewed.
- The invite to hiring managers for the mobile app is unnecessarily difficult.
- Provide training just on reports after a few months of usage, as these can be difficult to create on your own.
October 08, 2020
Good experience so far
We use the system to approve and manage all reqs. It is used across the entire organization. The systems allows us to manage reqs and candidates throughout the recruitment life cycle and report on the process. We also use the systems to generate offer letters and complete portions of the onboarding process.
- Easily routes reqs for approval
- Allows for managing candidates through the system
- Onboarding through a portal improved new hire onboarding experience
- Improve formatting option in job description
- Improve formatting capabilities in offer product
October 01, 2020
Great flexibility for managing a complex organization
We have 16 international offices that help us recruit professional expat people to serve in the aviation charity sector in some of the remotest areas of the world. We needed a system to coordinate the recruitment across the 16 countries to place people into 12 other countries. iCIMS has helped us standardise processes and coordinate and share data.
- Manage candidates
- Coordinate different locations and offices
- Work globally
- The reporting function can be clunky if you do not use frequently.
- Comparison of different candidates could be better, especially if you want to print a report.
- The support services and account management could be better.
- Commercially, we have seen fairly significant price increases, which as a charity we have found difficult.
October 01, 2020
High functionality ATS with excellent support
iCIMS is being used organization-wide as a full-suite ATS.
- Reporting is robust, customizable, and has high functionality on the front end.
- Support is responsive, well-versed in the product suite, and strategically finds solutions rather than just chasing the close of the ticket.
- Dashboards are highly configurable with visually attractive output options.
- The division between self-serviceable configuration options and ones that must be configured on the back end with support intervention is not always clear. Full access to security rules for front end administrators would be ideal.
- A preconfigured dashboard template with commonly preferred recruiter views would be nice, rather than the heavy lift of configuring this from scratch.
- Licensing is a challenge in that we have such limited access to our few admin licenses for some types of a la carte permissions which we would like to extend out to other user login groups.
October 01, 2020
ATS iCIMS Review
iCIMS Talent Acquisition Software Suite is used across the entire company as our sole Applicant Tracking System. We use it to attract and manage talent to fill our open requisitions throughout the company.
- Allows posting on external job boards such as Indeed and LinkedIn
- Extends and stores communication (email and text) with candidates
- Builds drip campaigns to attract more candidates
- The reporting function is very confusing.
- Building a feed to our new HCM (Ceridian Dayforce) has been challenging.
October 01, 2020
iCIMS Review
We use iCIMS as our ATS. We love it as a company and as the System Admin I feel as though the product is getting better and better each year with new releases and products. They really do seem to listen to what their customers want.
- Ease of applying
- Flexibility
- Great customer service
- Reporting
- Less wait time when calling 800 number
- Allow a little more flexibility to do things
We use it for Internal Talent Acquisition Hires only. iCIMS is not used by the entire organization. iCIMS addressed our issue with tracking of applicants/candidates and the selection process. Much better than using Outlook and Excel.
- Interface with LinkedIn
- Reporting
- Workflows
- Easy implementation
- Strong Customer Service
- Automation
- Interface with other job boards
- Better Boolean Searches to create a candidate list
- Identification of talent in the database that matches the roles created
September 30, 2020
iCIMS is so customizable!
We use iCIMS for recruitment for all jobs and our hiring managers use it as well to post jobs. We use it for onboarding documents and orientation as well.
- Customizable and user friendly to be able to post jobs
- Ability to search jobs and candidates easily
- Ability to customize job folders for organization
- The sourcing feature could use more work. It's hard to find specific candidates because the search feature does not search exactly what the Recruiter is looking for when doing a boolean search.
- Almost too customizable and a lot of steps that aren't needed when taking a candidate through the process
September 28, 2020
Smart people, great service, and customizable tech to handle all your recruiting needs
We use the iCIMS Recruit product for all US hiring at Sodexo. It is our applicant tracking systems (ATS) to attract, recruit and hire frontline/hourly, and management/exempt employees. We also leverage the onboarding portal to assist with pre-onboarding activities for our management population. Other products we use are TextRecruit and we trialed the TextHR product to help communicate with our displaced workers during COVID.
- Listening to customer needs and requests for enhancements.
- The level of consultation from all account team members (product knowledge is great).
- Roll out of product enhancements in a methodical and timing manner supporting it with great resources in the resource notes and help section.
- Consulting on TextRecruit since the acquisition has been challenging. It doesn't seem to get the same level of attention as their core products and/or the process for testing and rollout on enhancements doesn't seem to be the same.
September 24, 2020
Love for iCIMS
We use iCIMS in our Scientific Professional Services division. Our division focuses on supporting our customers' lab and regulatory needs through scientific staffing. iCIMS helps us by providing a robust system to review resumes, keep track of our candidates and openings, and start the onboarding process.
- It's an ATS first- not another HRIS that has their own ATS.
- The support team is wonderful. They always get back to you and get any questions resolved in a timely manner.
- The system is user friendly and intuitive. New hiring managers pick up on it quickly.
- We've had changes to our account managers that have been confusing. We lost our months ago and still have not been assigned a new one. They are very helpful as they take the time to understand how you use the system and ways to make it even better.
- Reporting is overwhelming.
- Searching is cumbersome. Sometimes I just want to look up a phone number who called me, but I can't because of the formatting.
September 21, 2020
iCIMS is truly awesome!
It is being used mainly by Talent Acquisition. It helps the candidate/employees go through hiring and onboarding in one platform.
- Dashboard report are very robust and custom to our organization.
- Recruiter Dashboard is very helpful to stay organized.
- Excellent recruiter and candidate experience during the hiring process.
- Integrations with other vendor is smooth.
- Customer Support is second to none.
- The look and feel of iCIMS seems outdated but they seem to be working on ignite which will help improve that.
- More themes than just dark and light.
- Reports that are more fluid instead of them being tied to Requisition or Recruiting Workflow. If I want to pull a report on how long HRBP's are taking to approve jobs I cannot since it is an approval report and cannot have filters from other sections of the platform.
September 20, 2020
iCIMs is a great solution
Score 10 out of 10
Vetted Review
Verified User
We use the software across the organization as our recruiting tool. Talent acquisition is obviously the heavier user of it. This software helps streamline the hiring process and maintain compliance.
- Streamlines the applicant experience.
- Simplifies the screen process of applicants.
- Interacts with our HRIS to automate the new hire process.
- Coordinates the onboarding processes.
- Job templates can be simplified. All ATS have this problem.
September 20, 2020
Great starter and customizable ATS solution
Score 8 out of 10
Vetted Review
Verified User
We currently use iCIMS Recruit for our experienced and campus recruiting needs for the entire organization. It has allowed us to keep track of all open requisitions and provides a simple candidate experience with easy job site integrations.
- Customization to your processes.
- Campus recruiting usability.
- Custom reports
- Overall design of the platform to be more user friendly/intuitive.
- More integrated solutions with other products for a seamless experience.
September 17, 2020
iCIMS Review
Our human resources team uses iCIMS for applicant tracking.
- Organization of candidates
- Help desk
- Easy to use
- Reporting is confusing.
- Dashboard setup
- Training on all of the features that aren't being used
- An easier option for allowing multiple documents to be uploaded, for example, resume & cover letter
September 17, 2020
Where Would We Be Without iCIMS?
iCIMS is used across our organization. It provides a positive candidate experience with mobile-friendly capabilities & seamless integrations with various systems including Workday, Equifax, & First Advantage.
- Integrates with other systems to complete various onboarding & hiring functions
- Easy to use platform for end users and system administrators
- Friendly & readily-available customer care technicians and analysts
- Consistent updates to increase compliance
- Expanded configuration functions for system administrators
- Ability to locate or provide full data dictionary
- Ability to order status movements by limiting user access
September 17, 2020
iCIMS -- An easy system to learn with high functionality
The HR department, as well as hiring managers, all use our iCIMS platform in addition to new hires joining the company to complete onboarding tasks. HR uses this to keep track of new hires and to export them over to our ADP system. Hiring managers use this to keep track of their tasks they need to do as well as to set up interviews and look at potential new employees.
- Recruitment
- Onboarding Tasks
- Data transfer for new hires to our payroll system
- Unable to personally edit iForms
- Must put in a ticket for iForm changes - though normally quick to resolve
September 16, 2020
iCIMS is awesome
We use iCIMS as our main recruiting tool. Also, our hiring managers would use it to review applications.
- One-click job posting to all job aggregators
- Easy integration with LinkedIn recruiter
- Keep track of the sources of candidates
- The mobile app connection with the website is not consistent.
- Better dashboard presentation--hope we can download the graph in excel.
- Hope the cover letter can be downloaded with the resumes together.
September 16, 2020
iCIMS is a solid platform
It is our applicant tracking system. Primarily used by HR, but hiring managers are able to add notes and manage candidates. iCIMS works or integrates with our HIRS system and ServiceNow so it allowed administrative processes to be automated.
- System integrations with other platforms/software are great.
- Data and analytics options are great.
- Love the customized dashboard
- The ability to add outside agencies to job reqs is seamless.
- iCARE support team are amazing!
- Plenty of customization to suit the end-user's needs
- The layout of the "People" tab needs work. I would like to see more candidates at one time without having to go to another page.
- The Ignite feature would be much more helpful if I could view the notes of each candidate in the column data.
- It would be nice if we could set up a default requisition view. Such as setting primary tabs and moving the infrequent tabs to "more".
- The req profile card could be a little smaller - takes up a third of the screen.
- The all activities section on the job req profile card is kind of useless - you have to keep selecting "load more" just to see one more activity.
September 16, 2020
Solid system for basic recruiting
iCIMS is being used in both sister companies in all departments. It definitely helps to streamline processes. The added benefit of housing all applicants in one space that is easy to search is a plus! It could be a bit more user-friendly but otherwise an excellent system for applicant tracking and recruiting activities.
- Automatic notifications are easy to set up and edit.
- Ability to email within the platform is a plus.
- Highly configurable to your company's needs.
- Portal configuration could be more robust, have better creative options for designing your portal welcome page
- Auto-launch options could more clearly defined, they are difficult to set up.
- The social distribution could be more configurable as far as the ad content instead of a boring standard template; needs to have the capability to add graphics and images to create attractive ads for social media.
September 16, 2020
Great platform with some limitations
iCIMS is being used for recruiting and onboarding, which includes offers and email campaigns.
- It syncs with tools our team uses.
- Candidate application process is easy.
- Good offer management tool
- Calendar features are poor.
- Email campaigns are not easy to use.
- Cannot sync email with the system.