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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
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What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.888%
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Starting price (does not include set up fee)
- $1,700 per month
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What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
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iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.7.
The most common users of iCIMS are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
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Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
Reviews
(76-100 of 147)Companies can't remove reviews or game the system. Here's why
September 16, 2020
From a Longtime iCIMS System Admin
HR employees are the only internal users who access the system. We're using it for applicant tracking and job posting. Solves the problem of reporting for AAP/EEO and OFCCP requirements. Also streamlines recruitment efforts in terms of our integration with JobTarget for aggregation.
- Regular Upgrades & Support
- Agility of System
- Self-Administration
September 16, 2020
iCIMS Is the ATS for Data-Hungry Companies in Need of Customization
Our entire company uses iCIMS as our Applicant Tracking System. It's also our repository for our job profiles. We rely on the recruiting and pre-hire workflow data for performance metrics of both our recruiters and our hiring efforts. It is one of the primary tools our Talent Acquisition department uses on a daily basis.
- It provides and tracks a wealth of data, as much or as little as we want.
- Profiles are highly customizable.
- Once set up properly, its approval processes are quite easy to operate by all users.
- Entrance criteria allow us to create a workflow that cannot be circumvented by users, ensuring we're tracking every step of our process.
- Visual reporting functionality is somewhat limited, and we often need to export data to other reporting tools to get the granularity and insights we need.
- Limits on the If/Then logic create roadblocks to some of our automation goals.
- Seemingly-arbitrary limitations on security rules make it difficult to create the access-control environment we need.
- The interface can be a bit overwhelming for some users. The fact that the job, person, and workflow profiles look so similar does not help this.
September 16, 2020
A great recruiter tool with good integration programs
We use iCIMS in our recruiting efforts throughout North America, by multiple recruiters. We are able to uniformly advertise our positions and to communicate effectively with our candidates. This software also allows us to schedule candidates for interviews across the country and communicates with our Outlook calendars.
- iCIMS allows us to email and store any exchanges with candidates
- It also provides a standard process for all applicants to be treated equally.
- iCIMS allows us to create reports of the source and value of the recruiting spend, identifying what path a candidate took to our site, providing us with the ability to trace the value of our advertising dollar!
September 16, 2020
More than you ever thought was possible--not just an ATS.
It is used throughout the organization to help streamline the application, screening, selection, and first phase of onboarding for all new hires in the company. We use Connect, Recruit, and Text Recruit. We also have a video screening option.
- Robust access to information
- Ease of use for candidate and hiring manager
- Systems work together seamlessly
- The robust data is very difficult to figure out how to get the output needed for reporting.
- There is always room for improvement with the candidate experience.
September 16, 2020
I love iCIMS!
We are using iCIMS across the organization. We are using it to keep track of our recruiting metrics.
- You can customize/personalize everything to fit your company's needs!
- The reporting function is amazing! You can create any type of report that you want!
- You can create different login groups for specific types of managers and have them see only what you want them to see!
- I wish that the system administrators would be able to update the iForms on our own instead of having the help desk make the changes.
September 16, 2020
Best system and best service!
iCIMS is currently used as an HR recruitment management system across our organization. It addresses business problems relating to recruitment and staffing.
- Reporting
- Searching
- Ease for applicants
- Customer service
- Would like it to limit the number postings a candidate can apply to
- Turn around time on custom iFORMs
- Help videos and options within the platform as they relate to the page you are on
September 11, 2020
A big ATS that won't take a huge dent out of your budget.
We use iCIMS for recruitment, hiring, and offer letter generation for our admin professionals and staff around the world. It is the ATS for this population and is the system of record for recruitment purposes. It provides a more consistent, legal, and compliant model than our previous system.
- Secure.
- Integrates with many systems.
- Modular and flexible.
- Can adapt to your process.
- Excellent support model.
- Very good analytics and can be audited.
- User administrators have a lot of control of their platform.
- Reporting can always be easier for end-users (but it's on the road map).
- Offer (their module for building and managing offer letters and the offer process) is a separate module and additional cost.
- Currently, applicants can only upload 1 resume for all their jobs. If an applicant replaces their current resume, it applies to all positions (retroactive and going forward) which can confuse applicants and recruiters alike.
September 11, 2020
Allows you to fit the system to your needs with robust solutions
iCIMS is used across the entire organization as both applicant tracking, talent pool organization/management, and onboarding. While at any time we might be hiring or onboarding across departments, heavy users include our recruiters and our onboarding specialists. We have also customized dashboards for various teams so they can pull real-time information they need from this system without needing us to pull a report or intervene.
- Customize to the organization's needs/use
- Robust reporting
- Partnerships with major job boards/scraping
- Workflows/auto-launch efficiencies
- Scheduling
- Admin help site (iCARE)
September 10, 2020
Corporate recruiting game changer!
iCIMS Talent Acquisition Software Suite is being used organization-wide to support the headcount requisitions, talent needs, and the full cycle selection process. iCIMS improves process management and interdepartmental communication and timeline tracking as well as managing KPI's and Metrics reporting.
- Process timeline tracking and management
- KPI/Metrics tracking
- Communication management and tracking
- Hiring Manager communications
- There are areas in the databases that overlap, making reporting a bit harder to narrow down
- The user interface does not always adjust well to different screens
- The mobile app only works for hiring managers, approvers, not recruiters
September 10, 2020
Great ATS
Human Resources manages the system for us, and it is used University-wide by all hiring managers and search committee members.
- Great customer service
- Easy to tailor the platform to your needs
- I love that I, as the system administrator, can make changes to the platform myself. There are only a few things that I need to have iCIMS manage for me when it comes to making system changes.
- iCIMS listens to their customers and makes changes and improvements based on customer feedback.
- The "source" tab that displays whether or not the job is posted could use some improving. It is configured oddly.
- You cannot search by phone number in the system, meaning if someone calls, you can't look them up by their phone number.
- The platform does a good job of linking email from person to person within the system, but I wish there was a way to link all correspondence around a job to the job within the platform.
September 10, 2020
My iCIMS Review
The iCIMS Talent Acquisition Software Suite is being used across the organization by hiring managers and recruiters only. It helps us manage our external and internal recruiting processes. The only challenge I have as a recruiter is managing candidate notes or iForms when they apply for multiple positions. You have to go into each position they apply for to research any history of previous interviews.
Integration with our background check and assessment vendors is a huge benefit in expediting our hiring process, as well as the iCIMS Onboarding module.
Integration with our background check and assessment vendors is a huge benefit in expediting our hiring process, as well as the iCIMS Onboarding module.
- Helps manage the talent pool
- Helps manage communication to applicants throughout the entire process
- Helps to automate manual processes such as offer letters
- We have iForm interview guides on candidates. I'd like to be able to see them when an applicant applies to other positions instead of having to click in each position they applied to.
- Would like to see if we can categorize someone as not rehireable
September 10, 2020
Modern, easy to use ATS system that practically does everything for you!
iCIMS is used to post all of our agency vacancies, to track applicants, to engage with applicants, and to onboard new hires electronically. This system has saved us in personnel costs and eliminated redundancy across HR.
- Applicant Tracking
- Electronic Onboarding
- Recruiting Workflow
- Ease of interacting and communicating with applicants
- I find the report writer very hard to use.
September 10, 2020
iCIMS allows recruiters to work smart, not hard!
We use iCIMS for full-cycle recruiting from the sourcing phase through on-boarding. iCIMS is primarily used by our HR Team, however, select hiring managers and EVPs do have access so that they can provide interview feedback (via iFORM) and approve requisitions and offers. The biggest business problem addressed by giving hiring managers and EVPs access is approvals. It streamlines our approval process and helps to ensure we are within budgeted headcount.
- Reporting is excellent! You can build and customize reports very easily.
- Customer Service/Support is very helpful in customizing software to meet individual organization needs.
- Training programs are excellent, some of the best I have attended.
- Search features in system: even allows resumes to be a searchable field—some ATS I have used previously do not have this feature.
- Connectivity to LinkedIn is extremely helpful.
- iCIMS Offer Center has a few kinks that I would like to see worked out. For example, you cannot edit a spelling/grammar error on an offer letter without sending back through for approval. There is no way around this, needs to be more flexible with offer approvals.
- The reporting center is great, however, one improvement that in my mind is a MUST HAVE is point in time reporting, which iCIMS does not have as a functionality yet.
September 10, 2020
Great Tool! Easy to Use!
We utilize iCIMS within HR for applicant tracking and recruiting purposes. All resumes that come into the organization are routed to iCIMS, and this keeps us from having to track manually.
- Allows for easy Boolean searching of talent in the database.
- Keeps jobs separated and applicants tied to the role they applied to specifically.
- Makes it easy for clients to communicate to job applicants.
- The reporting features can be confusing at times.
- It could be easier to modify options in drop down menus.
- I miss the feature where you could hover over someone's name and their resume would pop up.
September 09, 2020
iCIMS Provides Value, Reporting, and Support
Pier 1 Imports uses iCIMS for our corporate, stores, and distribution center hiring. Each business segment has different hiring needs, processes, and requirements, and iCMS allows us to customize the application and workflows to accommodate those differences. It also provides us with the data we need to make the most effective use of our recruitment advertising dollars and to ensure a good candidate experience.
- The customization of the application process allows our corporate applicants to apply in less than 5 minutes and store associates to apply quickly without a resume. This ensures we are capturing interested applicants.
- The reporting functionality is easy to use and allows access to any data you need.
- We can easily develop custom reports and set up weekly, monthly, and annual reports to automatically be created and emailed to anyone in our organization.
- iCIMS is very intuitive, user friendly, and easy to learn. We completed implementation in 950+ stores in 120 days. We used online self-directed training and had very few calls to our help desk.
- The offer letter functionality is not good. It is not able to customize the offer letters with variables in vacation time, benefits, etc.
September 09, 2020
Strong Applicant Tracking System
We use iCIMS across the company for all talent acquisition and onboarding.
- Ease of application for candidates
- Interface with Outlook to set up interviews
- Ease of use for talent acquisition team and onboarding
- Reporting - need better understanding of data items and where they reside
September 09, 2020
Why iCIMS should be your next ATS
iCIMS Talent Acquisition Software Suite is a robust applicant tracking system that we use for recruiting and onboarding new hires.
- Easy to find a candidate within your platform that may be a good match for newly posted jobs
- Onboarding of new hires--love the onboarding module.
- Reporting capabilities!
- Better way to identify internal transfers. Currently, we have one profile for employees and other profiles with personal emails. Internal employees can't easily access the internal portal when at home because we use single sign-on. Also, not easy for managers to see who is internal, if someone uses external email to apply, even though they are a current employee.
September 09, 2020
iCIMS for all your reporting needs
iCIMS is being used by our HR department. It has been instrumental in addressing and tracking our applicant flow and connecting with our existing vendors.
- Reporting
- Integrating with other vendors
- User friendly UI
- Exporting the data we have in iCIMS--currently, there is a 50K limit for Excel and 100K for a flat file.
- Addressing the needs of the client--they address issues based on how many customers are affected. If you are the only company that has the issue good luck getting iCIMS fix it.
- System configuration page is not very intuitive.
September 09, 2020
iCIMS: Highly configurable and great tech support!
iCIMS is being used across the organization. A primary goal of ours was to make the agency paperless. This has been achieved. It also gives us the ability to use our own ATS data for sourcing purposes.
- Highly configurable
- Incredible tech support
- Constant product development and innovation
- Implementation requires a consultant.
- User interface can be complicated--highly configurable, but also overwhelming for some.
- Out-of-the-box reports not really useful because you can't standardize outputs with such a complex, configurable system.
- Duplicate record management is difficult.
September 09, 2020
My iCIMS Talent Acquisition Software Suite Review
We utilize iCIMS for a few different purposes: CRM, ATS, and HRIS for staffing and corporate. We do not use iCIMS organizationally but instead, we have our Staffing Sales, Recruiting, HR, and Payroll teams. Use of iCIMS as a CRM and HRIS is a stretch but we've made it work. Our purpose in utilizing this for all these teams is to track a candidate across the life cycle, starting with a prospective client to terming an employee (looping them back into the recruiting team).
- Customization internally
- Customer service
- Reporting
- Executive Dashboard for non-users (able to print/send out automatically - including graphs)
- Number of attachments
- Have to call Customer Service each time I need to move a user type
- A few minor reporting functionalities--love so many aspects of the reporting but have found some gaps along the way
September 08, 2020
Best fit for a growing company
Our company does complete staffing and recruiting, for both commercial hires and government contracting ... everything from temps to executive direct hire placements. We use iCIMS to track all our job orders, job posts, candidates, applicants. We also use the Onboarding suite to onboard employees across the country, in many states.
We are able to customize onboarding our employees for any special State requirements. We are able to customize the recruiting process for any special needs of our commercial clients and allow external hiring managers to interface at various levels. We are able to customize the internal reporting/tracking that our Program Managers need for federal contracts ... not simple or easy!
We are able to customize onboarding our employees for any special State requirements. We are able to customize the recruiting process for any special needs of our commercial clients and allow external hiring managers to interface at various levels. We are able to customize the internal reporting/tracking that our Program Managers need for federal contracts ... not simple or easy!
- Highly customization of reports/searches, able to export to Excel. Allows all levels of management to make use of on-demand, real-time data.
- Professional layout and ease of use - great interface with most all user devices. Gives our company instant credibility and quality for our brand.
- Can't outgrow it. iCIMS has many very large customers, and excellent interface with other services and new technologies. They even acquired a texting manager platform we were hoping to start using.
- The platform is not well oriented for the fast paced staffing agency, as it requires going in/out of various levels to manage accounts, hiring managers, etc. While it could be argued that that is a CRM function (not ATS), we feel it is a area that iCIMS should look at next.
- More ready-to-use templates, dashboards, etc. that can allow new users to dive in and use it quickly. If someone has a DBA background, they'll love getting started and learning all the tools/tricks, but if they are the typical manager ... not so much. Have had problems with buy-in for some managers, as it can seem too complicated.
- Some of the recruiting and hiring processes could be assisted by some ready-to-use features (like the Offer creation/approve/acceptance feature they are starting to work on). New clients have to create a lot of workflow processes on their own.
September 04, 2020
iCIMS Talent Acquisition is Excellent!
Score 10 out of 10
Vetted Review
Verified User
The Human Resource Department uses iCIMS Talent Acquisition Software for posting positions, applications, interviews, testing, and onboarding. All applicants and employees apply via online applications, using the software. All supervisors utilize during the evaluation, interview, and selection process. It helps us recruit and communicate with applicants and supervisors during this process.
- Ease of application
- All employment documents located in one location.
- Ease of search and history
- Document storage
- Report structure is cumbersome. I can't customize easily, without new programming.
June 15, 2020
Don't bother with iCIMS
Score 1 out of 10
Vetted Review
Verified User
I have been forced to use iCIMS at two different companies, once while leading a team of corporate recruiters (one employer), once with a staffing firm (multiple employer clients.) It doesn't address our business problems, it just causes problems.
- Nothing.
- It's unnavigable, not at all intuitive.
- It doesn't allow us to capture passive candidates easily.
- Can't figure out how to do things, no easy way to look up the answer (no time for blogs or articles when I just have a simple question).
- It's built for ACTIVE candidates (people who APPLY); as a search firm most of our candidates are PASSIVE candidates: no email/contact info, which iCIMS requires.
February 27, 2020
iCIMS Talent Acquisition Software Suite - Not the best experience
We're primarily using iCIMS within our Recruiting department and then our HR team uses it as well. We are using it for sourcing candidates, moving candidates through the application process, scheduling interviews, and then notifying all those candidates that have been hired. Our HR team uses it to initiate the onboarding process as well.
- Keeps you organized with your candidates.
- Helps you store all communication with candidates.
- It takes a lot of clicks to get to a candidate's application.
- The offer letter section is very out-dated.
February 07, 2020
iCIMS Talent Acquisition Software Suite Streamlines Hiring Process.
We use iCIMS Talent Acquisition Software Suite to manage our entire hiring flow across the organization. Each hiring manager has access to iCIMS Talent Acquisition Software Suite to post the job, review candidates, and schedule interviews. We also use it to track where candidates are in the hiring process (from submitted, to phone screened, to interview, to offered). It addresses the challenge of managing multiple open positions with several different groups of interviewers.
- Schedule multiple candidates across multiple interview times.
- Interviewers can put in their notes on candidates in an easy and transparent way.
- Adding new candidates to existing interview slots to choose from can get clunky.
- Time zones are often off between users.