Overview
What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
iCIMS is the best bang for your buck
iCIMS - Great ATS for Large Orgs
iCIMS Review
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iCIMS is A-Okay!
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iCIMS Review
Scalable and easily integrates with other core HR systems on the market.
Streamlined recruiting
You can improve your recruitment to the new level.
Some great features but not what was expected.
TextRecruit is the BEST product for candidate engagement.
iCIMS is as expected
iCIMS is struggling to stay at the forefront
Go iCIMS!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.787%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
Features
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(123) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.5Company Website Posting(117) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(103) Ratings
Software provides ability to publish postings to social media sites
- 9.3Job Search Site Posting(108) Ratings
Software provides ability to publish postings to top job search sites
- 7.2Customized Application Form(111) Ratings
Application form for applicants allowing capture of required information
- 9Resume Management(120) Ratings
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
- 5.3Duplicate Candidate Prevention(114) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 9.2Candidate Search(121) Ratings
Search capabilities allows candidates with certain attributes to be located
- 9.5Applicant Tracking(122) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.7Collaboration(110) Ratings
Collaboration capabilities provide the ability to share notes and evaluations
- 7.1Task Creation and Delegation(93) Ratings
Task creation is the ability to create recruitment process tasks and assign them to others
- 8.7Email Templates(122) Ratings
Software allows creation of standard email templates for communication with candidates
- 9.2User Permissions(120) Ratings
User permissions allow you to decide which information is viewable or editable by others
- 7.4Notifications and Alerts(108) Ratings
Notifications and reminders inform you of tasks to be completed
- 7.4Reporting(121) Ratings
Standard reports on key recruiting metrics such as time-to-fill
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | 200 |
Supported Languages | All |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(374)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
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Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
- 7.8Likelihood to Renew31 ratings
- 9.1Availability5 ratings
- 8.2Performance3 ratings
- 8.8Usability68 ratings
- 6.1Support Rating103 ratings
- 7.9Online Training3 ratings
- 6.3Implementation Rating5 ratings
- 5Configurability1 rating
- 7.8Product Scalability2 ratings
- 5Ease of integration1 rating
- 5Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-25 of 46)iCIMS - Great ATS for Large Orgs
- Easy to attach documents throughout various stages of the hiring process, i.e., benefit guides, onboarding documents, privacy agreements
- Job req creation was easy once job descriptions were saved into the system
- Easy to track communication sent to the candidates
- The system requires you to recreate new job postings in order to refresh job boards
- The reporting functions can be limited to standard reports, and customization can be challenging
iCIMS Review
- Tracks Applicant status in regards to current application and previous applications.
- Allows flawless integrations between iCIMS Talent Cloud and our current HCM/HRIS.
- Gives good metrics/graphs of open/closed jobs.
- It is a little difficult to track internal applicants that are already active with our company.
- Some of the fields when hiring an employee are a little difficult to change.
- Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.
Streamlined recruiting
- Reporting
- Applicant Tracking
- Insights
- Interview scheduling capabilities
- Offer document capabilities
- Integration with HCM
You can improve your recruitment to the new level.
- Visibility of the requisition and candidates who applied
- Ease to navigate within the platform
- Advanced reporting capabilities
- Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
- Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor
Some great features but not what was expected.
- Targets a larger candidate pool and attracts more candidates.
- Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
- Allows us to separate banners within the same system.
- Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
- Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
- Went through several account manager changes with no notification.
- System is not as user-friendly as sales team would have us believe.
- We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
Not as effective for social media. The process of using social media to post jobs is cumbersome and doesn't have the ability to post on all sites. Could be better.
iCIMS is as expected
- Applicant tracking
- Interview management
- Reporting
- Offer management
- Video interviewing
- Candidate messaging
iCIMS - Great Applicant Tracking System
- User Friendly and Intuitive
- You can customize the product to your business needs
- The Customer Support is very good
- Allow candidates to have multiple cover letters and resumes in the system.
- The ability to search for a candidate by phone number
- Job Details in the New iCIMS Talent Cloud
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
From Implementation to Go Live, iCIMS is Impressive
- Easily configurable.
- Scalable.
- Out of the box functionality.
- Extensive help and support knowledge base.
- Navigation of configuration menus.
- Standard templates that are not relevant.
- No central repository for completed onboarding documents.
Robust system but almost too much - growing too fast
- Significant capacity for data
- Robust reporting
- Dashboard management
- Lack of consistent support for various products offered
- Customer service is not timely
- Training is general and not catered to company needs
Honest Feedback
- Ease of courcing applicants
- Ease of system navigation
- Scheduler: Out dated. Should provide enhancements to self scheduler feature.
- Offer: Shouldn't list "Offer Rescinded" when edits are made to an offer from the candidate's view. It causes a lot of alarm.
Loving it! Just need a little help
- Configuration - we are able to configure it to meet our business needs.
- User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
- System availability - we have limited to almost no issues with the system being slow or not available during business hours.
- Offer reporting - the offer reports are not available for schedule reporting. This limits what we are able to send to our departments who need to know the upcoming hires.
- Help desk - the help desk needs to be staffed appropriately. We are [waiting] sometimes a week before we get a response for a ticket.
- Customizable - Easy to customize to your needs.
- Speed - It's easy to do tasks in bulk and do things efficiently.
- Reporting - You can pull any report that you need and customize it.
- Complex Searches - It can get a little busy with searches and if you aren't great at that type of reporting, it can be overwhelming.
- Customer Service Wait Times - [In my experience] It is so difficult to get through by phone to customer service and when you put in a ticket online or through email, it takes FOREVER to get a response that way either.
- Visual - iCims is a great platform but it looks a little dated. Maybe a more modern upgrade would be nice.
- I think that iCIMS Talent Cloud is very user friendly to use.
- I appreciate that as a user admin I can make a lot of changes on the backend of the system myself.
- iCIMS Talent Cloud is very configurable to make the system how you would like to utilize it for your company.
- The AI capabilities could be stronger. For example having "bots" send out offer letters automatically instead of having someone have to review them first.
- We looked at implementing the Onboarding feature, but again due to lack of AI technology, using that tool would have actually created more work for us and our already very manual process.
- The functionality available is quite robust.
- The technical support is woefully lacking, and has gotten worse in recent years.
- The modules are priced ad hoc, and can be quite expensive.
Highly Configurable Applicant Tracking System
- They are with you every step of the way throughout the adoption and integration phase of going live.
- Their tech support after going live is superlative.
- The program is highly configurable, so it works for our unique processes.
- The program is very robust, so we can pull reports on many different aspects of our business.
- The resume parsing could be better.
- On-site training moves extremely fast--perhaps add a day to training.
- Certain parts of the platform are not configurable that we would like to see configurable. For instance, attachments to a project cannot be alphabetized or ordered.
Unparalleled flexibility in talent products! Requires attentiveness but overall very worthwhile solutions.
- Searching and reporting. Once you understand how to set up and save templates, you can generate a LOT of information and configure it to be at the fingertips of those who need it. I have also never seen so much flexibility in how it can be organized.
- The availability of tools to source and screen, especially as new integrations come about. There are always some technical kinks to iron out but once they are resolved, you can trust that they function well.
- Simplifying the candidate experience, the look and feel of the Career portals can be configured but there is still an overall recognizable view from the candidate perspective that makes everything clear and organized.
- We would like Job Screening questions to save previous candidate responses, similar to how Person Screening questions do. This would help us for positions where we ask candidates to write essay-style responses. We see a lot of candidates re-apply for these positions and it's inconvenient for them to re-write everything.
- The ability to host virtual hiring events using a video tool. We like seeing that video interview tools are in the works already!
- We had trouble figuring out candidate profile creation from job boards like Indeed. For a while Recruiters were manually uploading resumes into the platform so the Easy Apply integration helped a lot with that. Would appreciate continued improvements.
Easy to Use, can optimize where it makes sense.
- The technical support is fantastic.
- You can customize it, but it won't take all of your time trying to support it.
- It is very flexible to meet your recruiting needs.
- It is not overly complicated.
- I wish it had an automated process for duplicate accounts.
- It would be nice to see how many touch points they've had with the recruiter, manager, and system.
- More detailed training on reporting.
Good onboarding and recruiting functionality
- Provides clean-looking dashboards.
- Tracks candidate workflows.
- Gives a good customer facing portal experience.
- The iForms process makes it difficult to pivot quickly and execute new business ideas/initiatives.
- No native functionality for initials and signatures.
- Offer Management tool does not allow bulk sending.
I highly recommend iCIMS!
- iCIMS is a very flexible platform that allows us to do most configurations in-house to meet our needs.
- iCIMS support is available almost always, and comes at no additional charge.
- New releases happen frequently to allow constant adaptation to changes in the marketplace.
- I would prefer if we could administer iForms ourselves. We often waste time going back and forth with support to get changes to our forms.
- I was extremely disappointed to find out that Offer was a product that would come at an extra charge. As a Recruit user, iCIMS knows that we are extending offers. All Recruit customers should have access to the best possible way to extend and manage offer letters.
A Strong Recruiting Management System
- iCIMS offers robust reporting to quickly analyst recruiting data, including onboarding, EEO, and candidate management reports.
- The job library can serve as a repository for all company job descriptions. Security can be managed to allow managers to edit portions of the description.
- The requisition process for hiring managers is intuitive and user friendly.
- The user interface for back-end users could be cleaner.
- While iCIMS offers robust reporting functionality, the reporting module could be streamlined and more user friendly.
Good experience so far
- Easily routes reqs for approval
- Allows for managing candidates through the system
- Onboarding through a portal improved new hire onboarding experience
- Improve formatting option in job description
- Improve formatting capabilities in offer product
Love for iCIMS
- It's an ATS first- not another HRIS that has their own ATS.
- The support team is wonderful. They always get back to you and get any questions resolved in a timely manner.
- The system is user friendly and intuitive. New hiring managers pick up on it quickly.
- We've had changes to our account managers that have been confusing. We lost our months ago and still have not been assigned a new one. They are very helpful as they take the time to understand how you use the system and ways to make it even better.
- Reporting is overwhelming.
- Searching is cumbersome. Sometimes I just want to look up a phone number who called me, but I can't because of the formatting.
Great starter and customizable ATS solution
- Customization to your processes.
- Campus recruiting usability.
- Custom reports
- Overall design of the platform to be more user friendly/intuitive.
- More integrated solutions with other products for a seamless experience.
Where Would We Be Without iCIMS?
- Integrates with other systems to complete various onboarding & hiring functions
- Easy to use platform for end users and system administrators
- Friendly & readily-available customer care technicians and analysts
- Consistent updates to increase compliance
- Expanded configuration functions for system administrators
- Ability to locate or provide full data dictionary
- Ability to order status movements by limiting user access