Overview
What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
iCIMS is the best bang for your buck
iCIMS - Great ATS for Large Orgs
iCIMS Review
Intern
iCIMS is A-Okay!
Don't Settle - There Are Better Solutions!
iCIMS Review
Scalable and easily integrates with other core HR systems on the market.
Streamlined recruiting
You can improve your recruitment to the new level.
Some great features but not what was expected.
TextRecruit is the BEST product for candidate engagement.
iCIMS is as expected
iCIMS is struggling to stay at the forefront
Go iCIMS!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.787%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
Features
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(123) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.5Company Website Posting(117) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(103) Ratings
Software provides ability to publish postings to social media sites
- 9.3Job Search Site Posting(108) Ratings
Software provides ability to publish postings to top job search sites
- 7.2Customized Application Form(111) Ratings
Application form for applicants allowing capture of required information
- 9Resume Management(120) Ratings
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
- 5.3Duplicate Candidate Prevention(114) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 9.2Candidate Search(121) Ratings
Search capabilities allows candidates with certain attributes to be located
- 9.5Applicant Tracking(122) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.7Collaboration(110) Ratings
Collaboration capabilities provide the ability to share notes and evaluations
- 7.1Task Creation and Delegation(93) Ratings
Task creation is the ability to create recruitment process tasks and assign them to others
- 8.7Email Templates(122) Ratings
Software allows creation of standard email templates for communication with candidates
- 9.2User Permissions(120) Ratings
User permissions allow you to decide which information is viewable or editable by others
- 7.4Notifications and Alerts(108) Ratings
Notifications and reminders inform you of tasks to be completed
- 7.4Reporting(121) Ratings
Standard reports on key recruiting metrics such as time-to-fill
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | 200 |
Supported Languages | All |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(374)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
-
Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
- 7.8Likelihood to Renew31 ratings
- 9.1Availability5 ratings
- 8.2Performance3 ratings
- 8.8Usability68 ratings
- 6.1Support Rating103 ratings
- 7.9Online Training3 ratings
- 6.3Implementation Rating5 ratings
- 5Configurability1 rating
- 7.8Product Scalability2 ratings
- 5Ease of integration1 rating
- 5Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-25 of 90)iCIMS is the best bang for your buck
- Reporting.
- Organization.
- Customization.
- Better search capabilities.
- Custom notifications would be nice.
- A proper CRM for sourcing activities with diarized reminders.
iCIMS Review
- Tracks Applicant status in regards to current application and previous applications.
- Allows flawless integrations between iCIMS Talent Cloud and our current HCM/HRIS.
- Gives good metrics/graphs of open/closed jobs.
- It is a little difficult to track internal applicants that are already active with our company.
- Some of the fields when hiring an employee are a little difficult to change.
- Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.
Intern
- Tracks applicants for jobs.
- Follows a thorough onboarding process.
- Cooperates with our databases.
- Exporting data to excel is not easy for the common user.
- Notifications for users could be more noticeable.
- Being able to “complete” someone in your onboarding even if a coworker has something they didn’t check off, but you know it’s done.
iCIMS is A-Okay!
- Easy to edit and make changes to job postings
- Provide preset emails
- Generate spreadsheets
- Check spell errors
- N/a
- N/a
Scalable and easily integrates with other core HR systems on the market.
- Recruiting
- Onboarding
- Resume matching
- Skill set matching
- Industry matching
- Position matching
- Matching on experience in years
- Data quality
- Integration with other HR systems
- Improve latency of their website
- Make data sets concise so no unnecessary data is interfaced
Some great features but not what was expected.
- Targets a larger candidate pool and attracts more candidates.
- Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
- Allows us to separate banners within the same system.
- Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
- Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
- Went through several account manager changes with no notification.
- System is not as user-friendly as sales team would have us believe.
- We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
Not as effective for social media. The process of using social media to post jobs is cumbersome and doesn't have the ability to post on all sites. Could be better.
Still not sure if it's the best fit for us.
- TextRecruit - Easy to use and documents conversations right on profiles.
- Dashboard - Configurable and presents information concisely
- iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
- [I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
- Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
- I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
- Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.
I wish I had more control of our Workflow. Unfortunately, I have to depend on customer support for too much. And reaching them in a timely manner [I feel] is nearly impossible.
Our implementation specialist was not a good experience. The individual [I feel] was not a good trainer or project manager and our go-live suffered because of it. However, iCIMS Talent Cloud did provide us with a complementary optimization, which we had the best project manager for that endeavor and happy with the end product.
Hoping our salesperson will eventually come through and partner us with a customer success manager that will truly want to see us succeed and maximize the system we are in contract with.
iCIMS - Great Applicant Tracking System
- User Friendly and Intuitive
- You can customize the product to your business needs
- The Customer Support is very good
- Allow candidates to have multiple cover letters and resumes in the system.
- The ability to search for a candidate by phone number
- Job Details in the New iCIMS Talent Cloud
Prospecting made easy
- Validating phone numbers
- Automatically filtering messages to prospects that have opted out of receiving messages from my organization
- Provides statistics with regard to messages sent, responses, response times, and response rates.
- Provides an easier way to manage messages received from likely prospects
- Allows the ability to create multiple campaigns
- Provides the option to attach a URL to your message(s)
- Provide a site that allows users to receive training in order to fully understand all available options/capabilities of the system
iCIMS Talent Cloud Review
- The platform itself is user friendly as long as you don't configure it.
- The program scrapes to a large number of job boards.
- The technical support team is really good.
- CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
- The reports are incredibly difficult to run or understand.
- They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
iCIMS has been beneficial but we need help taking full advantage of the opportunities available
- Highly configurable which helps us design the system to meet our unique needs
- Email templates and communications
- Allow for different experiences specific to the needs of each user
- Reporting based off of a specific historical date
- Complexity around searching/reporting
- User group configurations are sometimes difficult to change when needs arise
System Analyst Review
- Dedicated CSM
- Dedicated TAM
- Configurable
- High turnover of TAM
- Start Date field is inconsistent, should be one field completed by TA and carried through onboarding wizard
- Attract changes take too long to complete
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
From Implementation to Go Live, iCIMS is Impressive
- Easily configurable.
- Scalable.
- Out of the box functionality.
- Extensive help and support knowledge base.
- Navigation of configuration menus.
- Standard templates that are not relevant.
- No central repository for completed onboarding documents.
Loving it! Just need a little help
- Configuration - we are able to configure it to meet our business needs.
- User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
- System availability - we have limited to almost no issues with the system being slow or not available during business hours.
- Offer reporting - the offer reports are not available for schedule reporting. This limits what we are able to send to our departments who need to know the upcoming hires.
- Help desk - the help desk needs to be staffed appropriately. We are [waiting] sometimes a week before we get a response for a ticket.
iCIMS Customer Support is the best bar none!
- Bulk Edits: The ability to perform a search on a set of criteria and impact a value on any field for all the records that match that criteria is a huge time savings not to mention it makes all changes consistent.
- Customer Support: No matter how good the application is, customer support will be needed from time to time to either answer questions or guide you through making changes to your configurations. iCIMS Customer Support is simply the best bar none!
- Assignment of On/Pre boarding tasks. The ability to assign tasks be it a review or completion of a document to the candidate or any other relative party allows all employees to be onboarded consistently and efficiently while ensuring compliance.
- APIs: Your development staff has the code at their fingertips to pull any information out of iCIMS via APIs. Events that occur in iCIMS can also trigger external actions.
- The wall between Recruiting Workflow and Onboarding Workflow make sending data from both in an integration or even on a report very challenging.
- Allow skilled users access to the backend formulas and ability to change column headers for reports and integrations.
- Allow rules based logic and auto-population at the field level. Conditional logic is a great start but putting a full rules engine underneath would be wonderful.
- Allow field to field comparisons in reporting search criteria.
- I think that iCIMS Talent Cloud is very user friendly to use.
- I appreciate that as a user admin I can make a lot of changes on the backend of the system myself.
- iCIMS Talent Cloud is very configurable to make the system how you would like to utilize it for your company.
- The AI capabilities could be stronger. For example having "bots" send out offer letters automatically instead of having someone have to review them first.
- We looked at implementing the Onboarding feature, but again due to lack of AI technology, using that tool would have actually created more work for us and our already very manual process.
- Job visibility internally between recruitment and hiring managers
- Online reach; visibility on major job boards, niche sites, etc.
- Ease of use for both recruiters who are power users and hiring managers who are not
- Reporting Capabilities that allow us to analyze our current processes and structure and adapt for any forecasted changes
- Their iFORMS are not mobile compatible.
- Reporting and Searching are not easy to use or understand.
- At times, getting to where you need to go requires too many clicks.
iCIMS - Easy ATS
- Allows us to attract and engage candidates in a consistent process
- Allows us to build the system based on our internal recruiting process. [It is a] customizable platform
- Allows us to adjust the system/templates/forms/ and recruiting workflow based on internal company changes - adapting as we grow
- Allows us to pull recruiting metrics
- User friendly and simple to use for hiring managers
- Reminders for interviews scheduled through iCIMS Talent Cloud
- Reminders for emails sent through iCIMS Talent Cloud that haven't been answered
Unparalleled flexibility in talent products! Requires attentiveness but overall very worthwhile solutions.
- Searching and reporting. Once you understand how to set up and save templates, you can generate a LOT of information and configure it to be at the fingertips of those who need it. I have also never seen so much flexibility in how it can be organized.
- The availability of tools to source and screen, especially as new integrations come about. There are always some technical kinks to iron out but once they are resolved, you can trust that they function well.
- Simplifying the candidate experience, the look and feel of the Career portals can be configured but there is still an overall recognizable view from the candidate perspective that makes everything clear and organized.
- We would like Job Screening questions to save previous candidate responses, similar to how Person Screening questions do. This would help us for positions where we ask candidates to write essay-style responses. We see a lot of candidates re-apply for these positions and it's inconvenient for them to re-write everything.
- The ability to host virtual hiring events using a video tool. We like seeing that video interview tools are in the works already!
- We had trouble figuring out candidate profile creation from job boards like Indeed. For a while Recruiters were manually uploading resumes into the platform so the Easy Apply integration helped a lot with that. Would appreciate continued improvements.
Best in Class Talent Platform
- Recruiting workflow; iCIMS presents logical and intuitive progression throughout the process.
- Customization can be easily configured to support our specific business processes.
- The design of reports and other analytics can be easily accomplished and distributed via dashboards and/or scheduled reports. Allows for easy user segregation of needed reporting data.
- The technical support team is phenomenal!!
- Mass update feature is great.
- End User ability to create alias field name that is intuitive [for] their organization.
iCIMS Tech Support is my best friend
- 24x7 internet access allows worldwide utilization.
- iCIMS technical support is the best I have experienced in 20+ years of recruiting.
- Hiring managers are able to take action on candidates quickly.
- The iForms are powerful tools and need more reporting options.
- The Excel exports could use some standard formatting options at the start of the process.
Good onboarding and recruiting functionality
- Provides clean-looking dashboards.
- Tracks candidate workflows.
- Gives a good customer facing portal experience.
- The iForms process makes it difficult to pivot quickly and execute new business ideas/initiatives.
- No native functionality for initials and signatures.
- Offer Management tool does not allow bulk sending.
Great Recruiting Tool
- Strong reporting capabilities--you can report on any data entered in the system
- Strong candidate experience--quick applications and mobile optimized
- Strong partnerships with other organizations
- Responsive support
- Building reports
iCIMS has improved our overall candidate experience!
- Storing candidate profile and applications.
- Sending out onboarding materials.
- Providing recruitment metrics for AAP purposes.
- Interview scheduling- being able to send two separate emails (one to manager and one to candidate) from the same pop up window.