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iCIMS

iCIMS

Overview

What is iCIMS?

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…

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Recent Reviews

TrustRadius Insights

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
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iCIMS - Great ATS for Large Orgs

8 out of 10
July 26, 2022
We utilized iCIMS Talent Cloud for our entire Applicant Tracking and offer letter process. This allowed us to manage multiple job reqs at …
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iCIMS Review

9 out of 10
March 29, 2022
Incentivized
We use iCIMS Talent Cloud as a recruiting ATS and retention matrix tool. We use it on both external and internal placements. iCIMS Talent …
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Intern

8 out of 10
December 21, 2021
Incentivized
iCIMS assists in our hiring of employees. From recruiting to onboarding, the platform helps keep track of the process each applicant has …
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iCIMS is A-Okay!

9 out of 10
November 13, 2021
Incentivized
The iCIMS Talent Cloud is used posting job positions and sourcing candidates. Running weekly metric reports. The system is used by the HR …
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iCIMS Review

4 out of 10
September 27, 2021
Incentivized
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable …
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Streamlined recruiting

7 out of 10
September 09, 2021
Incentivized
iCIMS Talent Cloud was being used as our ATS system company wide. It provided a far more robust recruiting solution than the one with our …
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iCIMS is as expected

6 out of 10
June 30, 2021
Incentivized
We use ICIMS globally as our recruitment platform. It addresses global issues with recruitment and allows for advertisement on multiple …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Applicant Tracking (122)
    9.5
    95%
  • Candidate Search (121)
    9.2
    92%
  • Job Requisition Management (123)
    8.8
    88%
  • Email Templates (122)
    8.7
    87%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getapp.com/hr-employee…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,700 per month
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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.3
Avg 8.0
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Product Details

What is iCIMS?

The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.

iCIMS Talent Cloud Applications:

  • iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
  • Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
  • iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
  • Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
  • Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
  • iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
  • iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
  • SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.


iCIMS Screenshots

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iCIMS Video

iCIMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countries200
Supported LanguagesAll

Frequently Asked Questions

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.

iCIMS starts at $1700.

Bullhorn ATS & CRM, CATS Applicant Tracking System, and Jobvite are common alternatives for iCIMS.

Reviewers rate Collaboration highest, with a score of 9.7.

The most common users of iCIMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(374)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.

Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.

The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.

Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.

User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.

Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.

Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.

Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.

Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.

Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.

Based on the user reviews, users recommend the following for TextRecruit and iCIMS:

  • Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.

  • Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.

  • Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.

Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.

Attribute Ratings

Reviews

(1-25 of 147)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
iCIMS is used by our talent acquisition team to track all recruitment activities. We advertise over and hire for 1200 openings a year through the system. We also track key metrics such as time to fill. The system allows us to provide detailed reporting on the Talent Acquisition function throughout the organization.
Score 8 out of 10
Vetted Review
Verified User
We utilized iCIMS Talent Cloud for our entire Applicant Tracking and offer letter process. This allowed us to manage multiple job reqs at multiple locations throughout our organization and assign various job reqs and job postings to various in-house recruiters within the organization. We also utilized the technology for reporting on our Recruiting function, including candidates that had applied and how they transitioned throughout the entire process.
March 29, 2022

iCIMS Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS Talent Cloud as a recruiting ATS and retention matrix tool. We use it on both external and internal placements. iCIMS Talent Cloud helps us address retention in the construction industry that we are facing today. It pairs nicely with LinkedIn and other hiring platforms. From previously using Salesforce for recruiting, this is a big step up and improvement to our recruiting efforts.
December 21, 2021

Intern

Score 8 out of 10
Vetted Review
Verified User
Incentivized
iCIMS assists in our hiring of employees. From recruiting to onboarding, the platform helps keep track of the process each applicant has made in completing required documentation for hiring. Using iCIMS has allowed us to be more organized and informed throughout the hiring process of each of our new employees.
November 13, 2021

iCIMS is A-Okay!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The iCIMS Talent Cloud is used posting job positions and sourcing candidates. Running weekly metric reports. The system is used by the HR and Recruiting team. It provides the ease of creatively tracking candidates from start to finish, communicating with candidates in an effective time, and assist with efficient note taking throughout the recruiting process.
September 27, 2021

iCIMS Review

Score 4 out of 10
Vetted Review
Verified User
Incentivized
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable candidates and find new people who will join the company. Thanks to iCIMS we can support a global approach to recruitment consistently across the organization.
Naveen Gagadam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS for applicants to create their profile and enter all their info including but not limited to: name, DOB, address, gender, total work experience in years, companies and positions worked for in the past seven years, resumes, CV, etc. We also capture additional demographic information like race, ethnicity, current employment, industry, etc.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
iCIMS Talent Cloud is used across our company as the main recruitment tool to run end to end recruitment process. It helps keep track of the candidates, post new jobs on the career portals and also to connect with potential candidates and perform assessments and invite them to the interview.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
iCIMS is being used by managers in all locations across Canada, as well as a team of recruiters. We use it for recruiting. Hiring Managers will create the job posting, recruiters will post to our job boards, manage administration and account settings, help with filtering resumes, moving candidates through the system, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use iCIMS Talent Cloud to send text messages to possible recruits whose resumes I found/purchased from a third party. I use it to send interview invitations to the confirmed recruits, and I use it to keep them engaged during the onboarding process. Being able to text people directly without using my personal phone number is amazing. It also helps me reach a younger generation that doesn't always like talking on the phone.
Score 4 out of 10
Vetted Review
Verified User
We use it across the entire company as our ATS solution as more of our "compliance tool" to manage our hiring process and we use Phenom TXM as our talent engagement platform. Phenom TXM provides us with our external career site, internal mobility site, robust analytics, CRM, and our CMS.
June 24, 2021

Clients are King!

Ivonne Mondragon | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
iCIMS Talent Cloud is used nationwide across the organization in the U.S. and Canadian operations.
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.

Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.
Jenna Fletcher | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
iCIMS Talent Cloud is used across our entire organization for 20 locations. We have between 350-450 open positions at any given time, so it allows us to manage requisitions and candidate activity. We also utilize the TextRecruit functionality within iCIMS Talent Cloud, which is very helpful.
Jennifer Daigneau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS Talent Cloud across the whole organization as a way to attract and market talent, track candidate workflow, communicate with candidates, onboard new talent, produce metrics, and compliance reporting. We have also integrated a few third-party vendors into iCIMS Talent Cloud as a way to create a more efficient process for our HR team.
Gunnery Sergeant Joshua Widmayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
iCIMS Talent Cloud is being used to reach likely prospects in order to see if they are a good fit to enlist in the U.S. Marine Corps. iCIMS Talent Cloud is being used across my entire department and has become an excellent tool to increase productivity by maximizing our time management.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS Talent Cloud in our sales department for recruiting. It was purchased to use for an ATS and CRM to house and move candidates through our talent process in a way that creates a better user and candidate experience. It was also purchased to link with outside vendors for background information.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS recruit to host our careers pages and process candidate transactions (statuses). It is being used by CFA, Inc and a couple of other entities. It is not used by our independent contractor-owned restaurants. iCIMS allow us to receive new candidates, communicate with them via email, process their application, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
iCIMS is utilized throughout the organization. We implemented last December and the experience has been awesome. iCIMS customer service is outstanding. Recently our dedicated technical support analyst was out on a leave and iCIMS quickly provided a different resource for us. The system is very user friendly. We switched from another software that had numerous candidate access issues. With iCIMS those issues are very few and far between.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use iCIMS Talent Cloud for the entire organization from hiring hourly assembly workers through senior executives. We utilize it to standardize the hiring process across the organization as well as to ensure government compliance and that we are meeting all of our goals in the recruitment space. All of the tools in the system help us create a quality candidate experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We selected iCIMS as our new talent acquisition platform because we were looking for a cutting-edge, agile solution for recruiting and candidate engagement. iCIMS offered the best combination of tools and solutions for us to streamline and automate the recruiting process.
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