Name: IcSoft
Price: 25000 USD
Author: IcSoft (InTouch Systems Pvt Ltd)

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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### Business Intelligence and Reporting
Users appreciate IcSoft's business intelligence and reporting features for their ease of use, customization options, and the ability to generate various types of MIS reports. However, there are concerns about the GUI needing modernization, the need for more SCM-related reports, and improvements required in standard report offerings. Despite these mixed reviews, the consensus seems to be that IcSoft's business intelligence and reporting capabilities are generally satisfactory but could benefit from some enhancements to meet the diverse needs of users.

### Human Resources Management
Users have varied opinions regarding IcSoft's HR module capabilities. While some users appreciate the basic functions such as payroll and attendance tracking, others express a desire for more advanced HR management features. Criticisms include the lack of a comprehensive HR module, high customization costs, and the frequent release of new versions that disrupt stabilization. Additionally, users highlight issues with inflexibility in the HR module, challenges with data traceability in GST, bugs in the maintenance module, and performance problems with modules handling large amounts of data. Despite these drawbacks, there is potential for improvement in areas such as production planning, sales, and purchase modules, as users believe that enhancing these aspects based on user feedback could elevate the overall software experience.

### Financial Management
Users generally praise IcSoft's robust financial reporting and inventory management capabilities. However, some users have expressed concerns about the need for further development in the cash flow statement and costing modules. Despite these areas for improvement, overall sentiment leans towards positive, with users highlighting the software's ability to facilitate accurate production and consumption tracking, leading to sound financial reporting. The switch to IcSoft was primarily driven by the desire to enhance data capturing with traceability and integrate it with core business functionalities, particularly in manufacturing data capturing and costing analysis.

IcSoft, provided by InTouch Systems Pvt Ltd, is a production planning software for manufacturing that aims to streamline manufacturing processes and enhance coordination between the manufacturing floor and the business system. According to the vendor, this solution offers flexible and highly configurable options to cater to the specific needs of businesses in various industries, including automotive, consumer products, metals, industrial products, and aerospace.

## Key Features

**MES Integrated ERP**: According to the vendor, IcSoft seamlessly integrates MES (Manufacturing Execution System) with ERP (Enterprise Resource Planning) to facilitate efficient data sharing and digitize the manufacturing supply chain.

**Highly Configurable User-Defined Options**: The vendor claims that IcSoft provides numerous user-defined options that can be easily configured to align with specific business needs, allowing for customization of the software according to unique manufacturing processes and requirements.

**No Integration Costs between ERP and MES**: The vendor states that IcSoft eliminates the need for additional integration costs between ERP and MES modules, ensuring seamless communication and data sharing between the two systems without any extra expenses.

**No Separate Upgrades for ERP & MES**: According to the vendor, IcSoft offers a unified system where upgrades for ERP and MES modules are not separate, simplifying the upgrade process and saving time and resources by eliminating the need for separate upgrade procedures.

**All Customizations Supported Across Versions at No Extra Cost**: The vendor claims that IcSoft supports all customizations made to the software across different versions without any additional charges, ensuring that customizations remain intact during software updates or version upgrades.

**Use Any ERP or MES Modules within Limited Concurrent Users**: According to the vendor, businesses can choose and use any ERP or MES modules within the limitations of concurrent user licenses, providing flexibility in selecting and utilizing specific modules based on business needs and priorities.

**Unique Features Supporting Lean/TOC Initiatives**: The vendor states that IcSoft offers unique features specifically designed to support Lean (Lean Manufacturing) and TOC (Theory of Constraints) initiatives, assisting businesses in implementing and optimizing Lean and TOC principles in their manufacturing operations.

**Integration with PLC/DCS/SCADA/IIOT Solutions and Level 1/2 Automation**: According to the vendor, IcSoft seamlessly integrates with PLC, DCS, SCADA, and IIOT solutions, enabling real-time data exchange and communication between the software and these automation systems, as well as supporting integration with Level 1/2 automation systems and any third-party business applications.

**Easy Integration with 3rd Party Business Applications**: The vendor claims that IcSoft facilitates easy integration with any third-party business applications, streamlining data flow and ensuring seamless communication between the software and external applications to enhance overall business operations.


IcSoft has proven to be a valuable tool for achieving end-to-end integration of IT systems, enabling users to make real-time decisions and take pre-emptive actions for business growth and profitability. With its ability to capture data with traceability and flexibility across various business functionalities, the software has been effective in integrating different business processes. Users have found the customization of reports highly beneficial, as it allows them to request specific reports tailored to their needs and have them developed by the software team. Additionally, the software's built-in BI tools have received praise for their ability to generate various types of MIS reports. While the overall experience with IcSoft has been positive for many manufacturing companies with extensive data management needs, there is room for improvement in areas such as production planning, HRM, sales, and purchase modules. Some users have also expressed concerns about delays in receiving support and bug fixes, requiring multiple follow-ups in certain cases. However, the software team's good knowledge base and ability to meet various business requirements have been widely praised. As organizations grow, some users have found that customization requests can be time-consuming and costly. Overall, IcSoft has effectively helped users manage and control their manufacturing processes, but improvements in adaptability to new technologies and ideas would further enhance its value proposition.

Basic

Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.

IcSoft

Enterprise Resource Planning (ERP) Systems are business management software that allows an organization to use a system of integrated applications to manage the business. ERP systems integrate development, manufacturing, sales and marketing.

Enterprise Resource Planning (ERP)

IcSoft (InTouch Systems Pvt Ltd)

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

Accounts payable

This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.

Accounts receivable

This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.

Global Financial Support

Account using multiple ledgers, multiple currencies, and multiple entities

Primary and Secondary Ledgers

Record and report across multiple currencies and accounting standards with primary and secondary ledgers

Journals and Reconciliations

Automate and synchronize ledgers and processes

Configurable Accounting

Configure accounting rules and segments for each chart of accounts

Standardized Processes

Centralize financial management to facilitate standardized financial processes

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

Billing Management

Access role-based billing work area, perform discrete and recurring billing

Cash and Asset Management

Manage liquidity and cash requirements, asset transfers, disposals, reclassifications, and financial adjustments

Travel & Expense Management

Enter expenses from mobile devices, integrate credit card and travel booking, configure policy enforcement

Budgetary Control & Encumbrance Accounting

Control spending at any budget level or time interval

Period Close

Sustain fast close with integrated subledgers, intuitive dashboards, embedded collaboration

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

Inventory tracking

The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

Automatic reordering

The software can be set up to automatically reorder a good when it falls below a certain threshold.

Location management

The software can track multiple goods across multiple locations.

Order Management

The ability to process orders, and track them from quote to cash.

Pricing

Users can set up complex and unique pricing requirements.

Order entry

Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.

Credit card processing

The software facilitates credit card processing.

Cost of goods sold

The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.

Order Orchestration

Define and execute order fulfillment processes for products as well as services on the same order.

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Pay calculation

Pay calculation provides for computation of employee pay with state and federal deductions.

Benefit plan administration

Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

Direct deposit files

Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Plug-ins

A number of third-party plug-ins are available to expand the core functionality of the software.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Multi-factor authentication

User-level audit trail

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

Award Lifecycle Management

Manage the life of program funding awards from initial funding to close-out

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

Budgeting and Forecasting

Establish project budgets and forecast future project financials

Project Costing

Standardize, track, and control costs at all project phases

Cost Capture

Capture costs including those for procurement, financials or time and labor, including from external systems

IcSoft

Overview

What is IcSoft?