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IFS Field Service Management

IFS Field Service Management

Overview

What is IFS Field Service Management?

IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.

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Recent Reviews

TrustRadius Insights

Users have found that implementing and using IFS ERP has met their expectations. The finance team, in particular, has found the solution …
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IFS Review

7 out of 10
March 24, 2017
Incentivized
IFS is used across our entire organization from Customer Service to Finance to our various plants and warehouses. We use it for inventory …
Continue reading
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Pricing

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What is IFS Field Service Management?

IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is IFS Field Service Management?

IFS Field Service Management is a complete, connected service lifecycle management solution. Its capabilities include intelligent planning and scheduling optimization, mobile field service, reverse logistics, depot repair and warranty management, backed by customer and partner portals and omni-channel customer engagement and support.

IFS Field Service Management Video

Visit https://fast.wistia.net/embed/iframe/shktxl429k to watch IFS Field Service Management video.

IFS Field Service Management Competitors

IFS Field Service Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that implementing and using IFS ERP has met their expectations. The finance team, in particular, has found the solution to be very helpful for creating and generating reports. Business analysts and functional consultants have also praised IFS for its ability to handle complex business processes and reporting needs. Switching from a 20-year-old system to IFS has been seen as a big leap in the right direction.

While it is still too early to provide a comprehensive review of FSM field service management, users who are new to IFS have expressed optimism about its capabilities. Upgrading to IFS has improved financial and manufacturing reporting, which has had a positive impact on day-to-day operations. The contact centre customer services team finds that IFS enables them to better serve customers by providing full visibility of customer details and history. Overall, users appreciate the ease of use and the ability to customize the product according to their specific needs. The support team at IFS is also regarded as friendly and reliable.

IFS is used across the entire organization for various processes including inventory management, customer orders, invoicing, purchase orders, and historic reporting. This comprehensive usage demonstrates the versatility of IFS in meeting different business needs.

Robust Reporting Capability: Many users have praised the robust reporting capability of IFS Field Service Management, with numerous reviewers stating that it enables efficient dispatch and management of field agents. The extensive and customizable reporting feature allows users to easily modify reports according to their specific needs.

Easy-to-Use Interface: The user-friendly interface and intuitive navigation of IFS have been mentioned as positive attributes by multiple reviewers. Users appreciate the software's easy-to-learn nature, allowing them to quickly navigate and book items such as invoices and statements. This ease-of-use contributes to a seamless user experience.

Comprehensive Live Dashboard: The live dashboard in IFS has received high regard from users, providing a comprehensive view of all relevant information on one page. This highly customizable feature allows users to tailor the dashboard according to individual preferences. Several reviewers have highlighted its usefulness in gaining real-time insights and making informed decisions.

Auto-Matching Complication: Some users have found the auto-matching feature of IFS to be complicated and uncontrollable, leading to frustration and difficulty in managing their invoices.

Limitations on Purchase Orders and Units: Several reviewers have mentioned that IFS has limitations when it comes to handling a large number of purchase orders or units. This can result in the software being unable to adopt all purchase orders simultaneously or sort them alphabetically, which can hinder efficiency and organization.

Lack of Customization Options: Users have expressed dissatisfaction with the limited customization options provided by IFS. They feel that the software is rigid and requires repetitive actions to keep processes in check, making it difficult for them to tailor it according to their specific business needs.

Reviews

(1-1 of 1)
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March 24, 2017

IFS Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
IFS is used across our entire organization from Customer Service to Finance to our various plants and warehouses. We use it for inventory management, placing customer orders, invoicing, purchase orders and a whole variety of other processes cross organizationally. We also utilize IFS to provide historic reporting around a variety of areas.
  • Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean
  • Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis.
  • Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise
  • Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve
  • Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.
IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
  • Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need.
  • Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas.
  • Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software.
I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
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