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ignio AIOps

ignio AIOps

Overview

What is ignio AIOps?

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems…

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Recent Reviews

TrustRadius Insights

Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production …
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Great Experience with ignio

10 out of 10
May 18, 2021
ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing …
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Improvements in Action

9 out of 10
May 17, 2021
ignio AIOps is being used in our organization to streamline the IT Operations area. It is being used within the entire area to provide …
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Best AI Ops Platform!!

9 out of 10
May 17, 2021
We are currently using ignio AIOps in Production Operations for proactive and predictive monitoring as well as self-healing to manage …
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So far so good!

9 out of 10
May 12, 2021
Incentivized
ignio AIOps is being used by a department. We are automating resolution of infrastructure alerts. This is freeing up agents to work on …
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Upbeat and Animated about ignio

9 out of 10
May 01, 2021
We are using ignio in our IT organization as our nterprise solution for AIOps. We are using the tool to centralize the automated …
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Ignio Delivers!

10 out of 10
March 12, 2021
Ignio is widely used across our organisation. It is the automated tool of choice to automate the closure of Incidents and requests hitting …
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Awards

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Pricing

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What is ignio AIOps?

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

ignio AIOps and The Future of Energy and Utilities Business

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ignio AIOps and The Future of Consumer Goods & Distribution

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ignio AIOps and The Future Of Manufacturing

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ignio AIOps and The Future of Telecom

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ignio AIOps and The Future of Healthcare

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ignio AIOps and The Future of Banking

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Product Details

What is ignio AIOps?

Launched in 2015, Digitate is a provider of autonomous enterprise solutions bringing agility, assurance, and resiliency to IT and business operations, and transforming reactive operations into a proactive approach.

Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.

Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.

ignio AIOps Competitors

ignio AIOps Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.

Splunk Enterprise and Moogsoft are common alternatives for ignio AIOps.

Reviewers rate Implementation Rating highest, with a score of 9.6.

The most common users of ignio AIOps are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production Operations, Application maintenance, Infrastructure, and supply chain. Users have leveraged Ignio AI OPS to automate the closure of Incidents and requests, resulting in improved ticket quality and the removal of noise tickets. The AI/ML functions of Ignio AI OPS have been utilized to predict scenarios and autonomously close Incidents and requests hitting the support queues. Through this automation, Ignio AI OPS has enabled the transformation of reactive and manual IT operations to proactive and autonomous operations that are highly reliable, resilient, and agile.

One of the key areas where Ignio AI OPS has made a significant impact is in automating batch management processes and streamlining IT Operations. This has led to process improvements and addressed high ticket volumes and long duration cycles. Additionally, Ignio AI OPS has been successfully used for event management, automations, self-healing, managing end-user devices, and health checks on servers. Users have reported successful implementation of self-healing capabilities with Ignio AI OPS, leading to reduced costs and outages.

Furthermore, Ignio AI OPS integrates well with other alerting applications and interfaces with Service Now, allowing for seamless collaboration with the support team. It has been instrumental in centralizing automated operational improvements across different areas of the enterprise, such as desktop, infrastructure, and ERP operations. By automating resolution of infrastructure alerts, Ignio AI OPS has freed up agents to focus on more complex issues and reduced supplemental resource costs.

The use of Ignio AI OPS has ensured resiliency, autonomous operations, and incident resolutions by self-healing in business units like Finance, Funeral Care, and IT. It has played a key role in preventing critical incidents and ensuring system reliability, thereby minimizing business downtime. Through its diverse range of applications within organizations, Ignio AI OPS has proven to be an invaluable tool in improving operational efficiency and effectiveness.

Powerful Product: Several users have praised ignio for being a powerful product that fits well with their enterprise software. They appreciate the ability to centralize their Operations Team and avoid individual development and maintenance of improvements.

Informative Dashboard: Many reviewers have found the dashboard provided by ignio to be very informative. It displays pertinent information on savings, ticket reductions, effectiveness, and alert coverage, allowing for easy discussions on time activities avoided or saved.

Easy to Use: Users have mentioned that ignio is easy to use and handles 100+ use cases covering the entire organization, including applications and infrastructure. They appreciate the simplicity of implementation and the great support from the ignio team.

Cons:

  1. Limited integration with third-party tools: Several users have mentioned the need for more user-friendly integration with third-party tools, expressing their desire for a seamless and streamlined experience.
  2. Lack of out-of-the-box functionality: Some reviewers felt that the tool could benefit from additional out-of-the-box use cases, reports, faults, and fixes, as well as integrations with monitoring tools. They would like to see more ready-to-use features that can be easily implemented without customization.
  3. Challenges with upgrades and compatibility: A few users faced difficulties during the desktop tool's upgrade process, especially when it came to its compatibility with employees working remotely or from home. This has raised concerns about the overall usability and efficiency of the tool in various work environments.

Users have made several recommendations for the software based on their experiences. The most common recommendations are to increase coverage for SAP and other applications, highlight it as one of the best automated tools, and recommend it for autonomous alert and incident management. Users believe that the software should offer more comprehensive support for SAP and other applications. Many users consider the software to be one of the top automated tools available. This recognition indicates that it performs well in automating various tasks and processes, providing users with efficiency and convenience. Users highly recommend the software for its ability to handle autonomous alert and incident management related to infrastructure, network, and applications. This feature allows users to streamline their operations and proactively address any issues that may arise. Additionally, reviewers appreciate the software's out-of-the-box technology catalogues and customization options, making it a valuable tool for automation journeys. It is also highlighted as being capable of meeting infrastructure automation needs, excelling in predictive batch operations capabilities, and offering strong health checking and incident automation features.

Attribute Ratings

Reviews

(1-13 of 13)
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Score 10 out of 10
Vetted Review
Verified User
We use Ignio AIOps to automate services and reliability alerts. We have implemented self-healing with this automation. We have developed Ignio AIOps automation to be configurable allowing them to be reused across applications. This has allowed us to reduce costs and outages. The tool works well with other alerting applications and interfaces with Service Now. We have implemented the automation to work seamlessly with our support team by reassigning any tickets that the automation cannot resolve to them.
  • Health checks can be run at scheduled times (Every 8 hours for example).
  • Running on attributes to determine what actions to take.
  • Interfacing with other systems.
  • Add real time monitoring.
  • Create a functionality that would allow a simple file of attributes to be created and configure the system based on that file. Currently, minor additions need to be made in order for a new system/application to use the automation with its attributes.
  • A more condensed training for developers to just do minor automation, such as adding additional apps/systems to existing configurable automation.
It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes.

Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
Helen Buchanan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Ignio AI OPS is used as an enterprise solution to manage automation and integration multiple back end processes and systems. To date we have automated over 40% of our catalogue and support tasks using Ignio AI OPS. My department is responsible to deliver IT Infrastructure support across the enterprise.
  • Future proofing technology.
  • Reduced turnaround time for requests.
  • Integration capabilities with our bot to manage end to end user engagement.
  • Reseller best to advise.
  • We are a consumer not an operator.
Speed and ease of integration with legacy solutions; future proofing automation and innovation.
Score 10 out of 10
Vetted Review
Verified User
It is used across several business units like Finance, Funeral Care & IT to ensure resiliency, autonomous operations, and incident resolutions by self-healing.
  • Event management
  • ITSM integrations
  • PAM tool integration
  • Email notification
  • Detailed realtime business dashboards
  • More OOB technologies
  • Self detection of errors or discovery
Good for autonomous incident resolution.
Score 10 out of 10
Vetted Review
Verified User
ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing noise tickets, and automating our batch management process.
  • Easy to use
  • Great support from ignio team.
  • Very powerful product that fits right in with our enterprise software.
  • Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.
This is a great product and, if used properly, it can automate many tasks in an IT Operations Department. It is easy to use, use-friendly, and nice to look at, which is very important if you are using the app all day.
Score 9 out of 10
Vetted Review
Verified User
ignio AIOps is being used in our organization to streamline the IT Operations area. It is being used within the entire area to provide process improvements. This is allowing us to address any areas with high ticket volumes or long duration cycles. ignio is used for: event management, automations, self-healing, managing end-user devices, and health checks on servers.
  • Ignio is allowing us to centralize our Operations Team instead of having individuals users develop and maintain their own improvements.
  • The dashboard provides pertinent information on savings, ticket reductions, effectiveness, and alert coverage.
We have leveraged ignio health checks to proactively monitor application availability and self-heal proactively to avoid events that impact business operations.
Score 10 out of 10
Vetted Review
Verified User
ignio is widely used in our organization. We are using this automated tool for the closure of incidents and requests hitting our support queues, and self-heal occurring incidents without any problems.
  • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
  • Centralize the dashboard to view and executed the health of systems in our environment.
  • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
  • ignio event management helps the organization to manage the alerts well and make an informed decision.
  • Limitation of Lawson coverage.
  • Limitation of support for web logic and other middleware applications.
ignio takes care of end-to-end Incidents like finding the issue and raising the incident and resolving/self-healing the incident. ignio will provide a dashboard/report at the end for review. ingio also does end-to-end patching(Windows, Linux).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Enabled our enterprises to transform the reactive and manual IT operations to proactive and autonomous IT operations that isareextremely reliable, resilient, and agile.
  • SOX compliance automation reporting.
  • Business aware, intelligent command center.
  • Linux patching
  • Seamless integration
  • Useability
  • More out of box reports.
Helped in saving efforts initially, then, with time, the intelligence kicked in post-integration with our various monitoring tools. This minimized the alerts coming to the Command Center Team. Enabled automation on key technology across the landscape supported.
Score 9 out of 10
Vetted Review
Verified User
We are currently using ignio AIOps in Production Operations for proactive and predictive monitoring as well as self-healing to manage alerts and incidents autonomously.
  • Alert management.
  • Incident management.
  • Performing fixes based on faults determined by AI reasoning techniques.
  • Proactive and predictive identification of issues and remedies.
  • Can be used as automation tool to automate repeated manual tasks.
  • Reporting.
  • More out of box faults and fixes.
  • More out of the box integrations with monitoring tools.
-Autonomous alert and incident management related to infrastructure, NW, and applications.
-Excellent fit to handle CPU, memory, and disk space alert management - proactive and predictive.
-Several automation features (self-healing) - CPU/Memory modifications; disk extensions; patch management
-Provisioning of user access and infrastructure servers, etc.
Score 10 out of 10
Vetted Review
Verified User
ignio is widely used in the Infrastructure, Hosting, and Enterprise command centre (ECC) & Application area. We leverage the AI/ML functions to predict the scenarios and autonomous closure of Incidents and requests hitting our queues.
  • Predictions & Proactive monitoring
  • Automated triage and self heal actions
  • Noise Suppression to provide right priority for the valid incidents
  • Out of box technology catalogues and feasibility for customization via studio
  • Feasibility for customization on dashboards
  • More flexible and user friendly integration with third party tools
ignio AIOPs is best suited for the repetitive incidents and requests automation with OOB technology catalogues. The product AI/ML features on event suppression is well suited for the organization with event exhaustions.
May 12, 2021

So far so good!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ignio AIOps is being used by a department. We are automating resolution of infrastructure alerts. This is freeing up agents to work on more complex issues by not having to work on high-volume routine issues. Additionally we are able to offset our supplemental resource cost.
  • Handles server and database alerts well.
  • We have a large server footprint and this helps us keep up with the issues and noise that can generate and drive volume.
  • Ease of support is an opportunity, specifically when it comes to upgrades.
  • Configuring use cases in a more common language like Python would allow for quicker adoption by agents and quicker deployment.
Suited for infrastructure support. We are still learning and waiting for the AI functionality to be realized so no judgement on AI yet.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ignio AIOps being used across various departments like Application maintenance, Infrastructure, and supply chain. ignio AIOps is helping us to automate service request[s], [and] operational task[s]. ignio AIOps is [a] key enabler in system reliability to prevent critical incidents which cause business downtime.
  • Close loop automation
  • Predict, prevent and self-heal
  • Reliability in ERP Operations
  • User friendly dashboards
  • SAP/S4 HANA DB capabilities
  • Middleware support - Webmethod
ignio AIOps is more suitable for [centralizing] IT operations. It's not yet enhanced at [the] business operation layer.
Score 9 out of 10
Vetted Review
Verified User
We are using ignio in our IT organization as our nterprise solution for AIOps. We are using the tool to centralize the automated operational improvements we are making in our desktop, infrastructure, and ERP operational areas. The goal is to not have these operational improvements developed locally by local teams or managed locally by local staff but to centralize these operational outcomes and apply the opportunities across the enterprise.
  • The Desktop tool is easy to implement and provides us a lot of operational data that isn't cluttered with the cyber data that is needed by other teams. There is a need for the cyber discovery tools, but this is not that tool and the cyber tools are not this tool.
  • Providing a centralized location for your operational improvements instead of having decentralized teams that rely on localized expertise apply operational improvements that are bespoke one-offs.
  • The data and dashboards allow for easy discussions on the time activities avoided or saved. This data complements the operational health data for the enterprise as it focuses your attention on what ignio AlOps has done for you.
  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
The desktop tool has helped us get our hands around the state of our desktop machines. The user is able to resolve commonly experienced issues they normally would need to call the help desk about. The tier-2 desktop support individuals can read the situational awareness of the device.

Another scenario that is great is the centralization of operational scripts. This allows for bespoke customizations needed for a given solution be moved away from that solution into Ignio. This gives you a common place to manage these solutions.
March 12, 2021

Ignio Delivers!

Score 10 out of 10
Vetted Review
Verified User
Ignio is widely used across our organisation. It is the automated tool of choice to automate the closure of Incidents and requests hitting our queues, Ignio currently deals with over 35000 tickets a year without any problems.
  • Incident closure Automation
  • ServiceNow requests Automation
  • Self Heal feature
  • Change Request automation
  • Simplify user management
  • More detailed dashboard
  • Additional out of the box use cases
Ignio has the flexibility to be implemented in any size organisation, and handle well complex environments where security restrictions in place. We use Ignio to automate, incidents, requests and change governance, and this is working well and saving approximately 5800 man hours a year.
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