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Webex Connect

Webex Connect
Formerly imiconnect

Overview

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS,…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Webex Connect

Webex Connect

N/A
Unavailable

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

Webex Connect Video

Webex CPaaS Solutions - Every interaction matters

Webex Connect Competitors

Webex Connect Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
November 27, 2023

Webex Connect review from a Developers standpoint.

RN
Rohan Nirwan
Associate Developer
Think360 (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I have been a part of Cisco Webex Connect and other Cisco-Webex family products from an early stage in our organization. I have several clients who actually mandate meetings and chat communication through Webex Connect, as they have their internal communication integrated with Cisco Webex Connect. Thus Webex Connect chats and meetings are integral parts of our daily communication process. I do have experience on multiple other Webex competitors, but I would always prefer Webex Connect for its materialistic design and UI. Apart from that, the major benefit for me on Webex is cross-platform stable application availability, which many of the competitors are not able to provide with a "stable" application.

The main work for me with Webex Connect is to create and launch automated flows which work across multiple channels, this is done on the inputs provided by Marketing teams, along with the details provided by Project management team.
Pros and Cons
  • Automated responses to customers
  • Automation of customers onboarding
  • Easy integration with existing infrastructure
  • Cross OS compatibility
  • Flow builder
  • Bot manager
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
Likelihood to Recommend
Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term.

For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.
Most Important Features
  • Bot builder
  • Appointment flow maker
  • Reporting
Return on Investment
  • The simplicity of integration of API with multiple messaging apps has increased our reach.
  • We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.
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