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Inbenta Chatbots

Inbenta Chatbots

Overview

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and…

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Pricing

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What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately.…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers to work for months to make matching tags or write answers to questions.

For Zendesk, Salesforce Desk, Service Cloud or other help desk platform users, Inbenta can integrate seamlessly, which aims to make launching a chatbot easier.

The vendor says that users can see the following benefits with Inbenta chatbots:

  • Immediate, 24/7 support for customers
  • Reduction in customer effort and support costs
  • Improved customer satisfaction

Inbenta Chatbots Features

  • Supported: Real-time: Semantic search technology instantly accesses information via the company's Knowledge Base (FAQs) to find the most relevant answers
  • Supported: Easy setup: Businesses can up and running with their own branded chatbot in a matter of weeks
  • Supported: Hybrid: Customers can decide to use self-service virtual assistant support or on-demand live chat when they are not satisfied with the answer provided
  • Supported: Global Support: Can be used with over 25 languages
  • Supported: Instant Analytics: With the Backstage dashboard, customers can see their Self-Service rates and gap analysis in real-time

Inbenta Chatbots Screenshots

Screenshot of Intelligent Chatbots for Skype that understand customersScreenshot of Chatbots that can execute transactions for customersScreenshot of Real-time self-service analytics

Inbenta Chatbots Videos

With Inbenta, businesses can launch chatbots that not only connect directly with their existing Knowledge Base to produce highly relevant answers to user questions, but also carries out transactions quickly and seamlessly. Routine tasks like resetting passwords, checking an ac...
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With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.

Inbenta Chatbots Integrations

Inbenta Chatbots Competitors

Inbenta Chatbots Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesDenmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia
Supported LanguagesDanish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian

Inbenta Chatbots Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)50%
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