TrustRadius Insights
Users have found great value in using Inbox25 for their marketing efforts. The product offers a wide range of features and customization …
Overview
What is Leadfwd?
Leadfwd, from the company of the same name in Staten Island, combines B2B Prospecting, Sales Outreach and Account-Based Marketing. It replaces the former INBOX25.
Recent Reviews
Pricing
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What is Leadfwd?
Leadfwd, from the company of the same name in Staten Island, combines B2B Prospecting, Sales Outreach and Account-Based Marketing. It replaces the former INBOX25.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Marketing Cloud?
Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Details
- About
- Tech Details
What is Leadfwd?
Leadfwd Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users have found great value in using Inbox25 for their marketing efforts. The product offers a wide range of features and customization options that cater to specific lead generation needs. By utilizing the visitor monitoring feature, users have been able to identify and rectify past mistakes, resulting in more effective campaigns. The marketing automation feature simplifies users' work and helps them discover new opportunities. Integration with CRM allows users to automate basic marketing tasks and successfully resolve complex operations and campaigns through drip nurturing and email touchpoints. Inbox25 facilitates email marketing, web page monitoring, tracking, and SMS messaging, enabling users to become more strategic marketers by gaining insights into their customers through targeted marketing and leveraging automation features.
Users of INBOX25 have made several recommendations based on their experiences with the software. The most common recommendations include integrating with CRM, reaching out to the INBOX25 team for personalized attention and setup, and considering it as a first experience with marketing automation software. Additionally, users appreciate the cost-effectiveness of INBOX25 and its good customer service and easy tech support. These recommendations highlight the system's strong integration capabilities, user-friendly interface, and value for money proposition.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
We started using Inbox25 for stand-alone email campaigns. The integration with our Sugar CRM system was our primary decision for selecting it along with the lower costs compared to other marketing automation platforms. It worked well for us to send out email campaigns for the first four years. We recently expanded to utilize more advanced capabilities including full marketing automation for drip campaigns. While it was a lot more work to setup, it is now running and producing results. We use Inbox25 for email campaigns to all audiences - suspects, prospects, and customers across four lines of business including our calibration lab, ERP software business, and Anytime Collect product line which is all very different business units with unique needs from a marketing perspective.
- Inbox25 integrates very well with Sugar CRM where you do not have to manually export lists for email marketing and the results of campaigns update data back to the CRM including bounces (invalid emails), opt-outs, and lead scores when recipients click through on calls to action.
- The automation engine takes some time to learn but is extremely flexible. We use it to build list segments that we could never build inside our CRM. We also use it for drip marketing automation.
- The company is small enough that they take a personal approach to each implementation. We've spent a lot of one-on-one time with an Inbox25 consultant to understand the system and to troubleshoot things that we set up incorrectly as we were learning how the application works.
- Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
- Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
- Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
- We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
- When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
- Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
80%
8.0
85%
8.5
70%
7.0
75%
7.5
70%
7.0
74%
7.4
We found Inbox25 to be the most cost-effective marketing automation platform with the best possible integration to Sugar CRM. We evaluated three additional products. Only one was comparable in scope and integration but the cost was 30% more.
May 04, 2018
A Great Choice for SugarCRM Users
INBOX25 was deployed as a marketing automation solution for a client using SugarCRM. Its primary use case was automated lead nurturing, scoring and email marketing tied closely to CRM records.
- SugarCRM integration
- Ease of building workflows
- Responsive, helpful support team
- Email builder is a bit difficult
- UI was dated; workflows extended extremely far vertically, making it difficult to get a full picture
- Some functionality lost if not using INBOX25 forms on the website
- It more than delivered value on the investment, which was a fraction of other enterprise marketing automation platforms we've deployed.
44.44444444444444%
4.4
80%
8.0
N/A
N/A
N/A
N/A
36.666666666666664%
3.7
46.66666666666667%
4.7
Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.