Overview
What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…
Influitive Review
Best in class advocacy tool
Unleashing the Power of Advocacy
Influitive is great
Influitive - Connecting Industry Experts to empower each other to do more!
Good return on ROI, lots of backend set-up.
Influitive - engaging customers through gamified interactions
Awesome Platform...Totally worth every penny!
Engage your customers at a whole new interactive level with Influitive
Influitive hits the sweet spot for driving customer advocacy
Game-changing Advocacy Tool and Excellent Services Team!
A great combo of customer advocacy and employee playground
Easy-to-use customer advocacy software that makes advocacy fun
Robust Customer Advocacy Platform
How Influitive Differs From Its Competitors
Hybrid Platform
In terms of community building, our customers love the discussion …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Influitive?
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
Influitive Features
- Supported: Issue challenges to get feedback, references and more
- Supported: Complete referral management
- Supported: Build community through discussions
- Supported: Easily report on activities within your Hub
Influitive Screenshots
Influitive Video
Influitive Integrations
Influitive Competitors
- TechValidate
- Firstup (Dynamic Signal + SocialChorus)
- Amplifinity
- Next Bee
- Get Ambassador
Influitive Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified) |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(207)Attribute Ratings
- 9.3Likelihood to Renew38 ratings
- 10Availability3 ratings
- 8Performance6 ratings
- 7.2Usability19 ratings
- 9.4Support Rating71 ratings
- 10Online Training5 ratings
- 10In-Person Training1 rating
- 7.7Implementation Rating9 ratings
- 9.1Configurability1 rating
- 6Product Scalability3 ratings
- 6.7Ease of integration5 ratings
- 7.9Vendor post-sale14 ratings
Reviews
(26-50 of 154)Influitive Review
- Multi-channel options
- Challenge building
- Rewards Features
New User to the platform.
- Provide a platform to engage with customers.
- Provide ideas for campaigns and discussion.
- Provide a way to gather insight about our products.
- Customization of dashboards for metrics reporting.
- SFCD backend is somewhat confusing.
An amazing tool!
- Useful
- Engaging
- Creative
- Reporting
Influitive will be your new best friend!
- References: helps identify reference-able customers for sales & marketing needs.
- Advocacy Content: generate quotes, case studies, identify speakers and more!
- Product Feedback: ask for product reviews and gather product feedback via surveys.
- Engage: the community enables customers not only to engage with one another but your organization.
- Reward: incentivize your champions and make them feel like VIPs!
- Reporting can sometimes be confusing, but has greatly improved in recent years.
- They are continuously enhancing the platform which is amazing! But sometimes it results in minor bugs.
- Survey limitations - platform does not support certain question types or survey logic.
Loyal to Influitive for growing our base of loyal customers
- The platform is easy to use for the company administrators and for our users
- Influitive continues to improve their platform based on customer feedback
- Customers are provided a dedicated Customer Success Manager to plan and improve the program monthly
- Influitive provides access to executive leaders
- They demonstrate how to run a community with their Influitive VIP community of users
- The ability to download video/audio files directly into challenges
- New campaign library releases should be 4-6 weeks before you would plan to use them
A platform to build customer advocacy program
- Measurable and meaningful reporting.
- Drives scalable engagement.
- Great for organizing, challenge and educating the advocates.
- A bit tricky to get settings and processes right for importing advocates into the system.
- Assistance when applying integrations is needed.
- Formatting tools and testing features.
Great for gamification but could use a face lift.
- Gamification
- Advocacy
- The back end interface hasn’t had any updates since I started using the platform in 2018.
- Customers often have to purchase integrations to solve issues.
- Support related to integrations can be difficult to nail down a POC.
A software solution to support advocacy communities
- It gives us the opportunity to share valuable content with our users. (e.g. first looks at e-books, white papers, announcements of webinars, etc.)
- It allows us to easily collect feedback and insights from our community members through a variety of activity types.
- It makes it simple for us to reward our customers for helping each other, and our org, through a rewards store that easily connects to an outside vendor.
- Requests for product improvements can take time, leaving managers wondering if they'll ever be implemented.
- Influitive doesn't always take the recommendations of their customers when it comes to implementing Community best practices among their own customer base.
- I'd love to start seeing Influitive connect their customers to each other!
- I don't get as many surprise-and-delight moments from Influitive as I do from other vendors.
Influitive is a solid product
- Activites/challenges
- discussion threads
- sub groups
- One Influitive site to another can look exactly the same - one template
- SSO login has been difficult
- Opening up part of site to non-members
- Offers templates that streamline the creation of content
- Provides a well-designed interface that is easy to navigate
- Includes integrations with multiple other providers
- While they offer online support, some of the questions I have searched have not provided as much detail as I hoped or a suitable match. The items that do produce a result are quite well laid out, though.
- More frequent updates and suggestions for new challenges would be helpful, especially those that are simple and for general use.
Influitive ROCKS!
- Customer Support-it doesn't matter how urgent the request is, support is always there to help ease my mind with a couple of different ways to solve the issue.
- CSM-I have worked with multiple CSMs and they have all been very helpful and patient. They listen to my questions and requests and help me strategize ways to increase engagement in the community.
- Templated Challenges- I have relied on this feature to help with fun challenges for the advocates. Though I do wish there were some more new ones. I have noticed that most of them are the same as of 3 yrs ago.
- Challenge Digest- I would really like to have the digest have a little more functionality. Such as being able to move around the challenges, maybe move them to the top rather than the bottom.
- The challenge image/the channel image- This is a feature I would really like to have more user-friendly, especially the crop feature. This feature is not very easy to use, so I have to go to another platform to re-size it. It would be so much easier if I could do this all within Influitive.
- Sign In Page Profile Fields- I would like to be able to easily rearrange the fields rather than needing to reach out to support so that they can update on their end. While I appreciate that they can do this, it would be easier and faster if I could have the ability to do it myself.
- Support-is AMAZING! But it would be great if they were more ways that an admin could be able to tweak certain pages rather than waiting till the engineering has time to update. I work on a tight timeline and it's hard to go back to the stakeholders and inform them that what they want can't be handled right away. Again I completely understand that other companies also have urgent requests, but if the admin had more capabilities then we wouldn't have to go to support as much.
Amazing Community Impact!
- Reporting - Helpful, user-friendly, ability to customize
- UI - Organized, clear, compelling
- Admin Navigation - Easy to understand and articulate
- Discussion Threads - Ability to create folders and optimize organization
- Custom Content - Ability to access and update more fluidly
- Reporting - Ability to have access to all needed report items timely
Building An Engaged Customer Community
- Integrating with Salesforce
- Providing an infrastructure for us to engage consistently with our customers
- Providing an engaging gamification platform
- We would like to customize the metrics
- We would like SSO
- We would like customers to set separate and distinct passwords for each Influitive platform they engage with
A excellent community platform to build your tribe!
- Generate product feedback and research insights
- Solicit product reviews
- Foster discussion between clients and non-client-facing teams
- Admin view customization options
- Option to show featured content for unregistered users to entice them to join
More potential than they actually sell!
- High level of targeting /segmenting audiences
- Powerful integration capabilities
- Scheduling / automating content and communications
- Expand on Content pages or sections
- Develop Social Media channel integrations (rss feeds)
Influitive is a great platform for building an engaging and flexible customer community
- Provides examples and best practices to follow
- Out of the box gamification tooling is built into the member experience
- Creative and fun platform elements
- Comprehensive reporting capabilities
- A very friendly and approachable support hub and team
- More AI or programmatic handling of response volume would be helpful
Great Support, Excellent platform for Managing Community
- Third Party Integration
- Ease of use
- Customer support
- Account executive communication
- Buggy platform sometimes
- The platform needs a aesthetic upgrade
- more engagement functionality
Big fan of Influitive
- Great customer success team, they are thoroughly invested in the success of their clients long-term
- Easy to use solution out of the box
- Fast support when needed
- The referral piece wasn't enough for us as it didn't manage payouts so we had to add on a second solution
- Integrations - Tango Card is a nightmare to deal with when there's an issue
- Social Media promotions.
- Writing a response.
- Submitting a screenshot.
- Social Sharing.
- References.
- Personal Relationship.
Great solution for scaling customer interactions
- Influitive makes it easy to target requests to relevant customers, so they don't overwhelm others
- The interface makes it incredibly easy to get requests out to customers and source volunteers. You can make a variety of asks and it's simple for customers to participate.
- Communicating with customers is simple. Being able to interact on the discussion board and privately message members is a life saver.
- While Influitive is very customizable, but there are still some features that could be tweaked to allow for different types of users.
A great tool for online communities
- Online community
- Fun and delightful questions
- Intuitive learning curve
- Referrals
- References
- Reporting
I 100% recommend Influitive to client advocacy marketers!
- Customer service
- Reporting is robust
- Updates to the system are often - helpful and relevant
- The surveying feature could be a bit more intuitive
I'm in love with Influitive's customer success model
- Customer support.
- Customer success.
- Regular software updates.
- Reporting.
- Admin dashboard could use some more variety in its presentation (not everyone wants to look at the same information in the same way).
Amazing Advocacy Platform
- Amazing platform for customer advocacy
- The Influitive team is always updating the platform
- Great capabilities to incentivize customers all while receiving value
- Reporting and attribution could be improved on
Influitive helps in marketing simulations in educational activities
- Educational simulation of product marketing
- Remote user collaboration
- Customer marketing evaluation through customer advocacy (new frontier)
- Should be improved for simulated situations
- It should also be improved to ensure greater performance in educative courses
- It would be better to also have a free and simplified version for educational use