Influitive

Influitive is a great platform that can help you manage 1,000+ advocates for your business. This helps you have direct access to your advocates and rewards them through the gamification process in the online portal. This platform helps [you] grow your community but it is worth using for a large [number] of advocates. It would be a bit overwhelming if you are starting from scratch with growing your advocate base.

Influitive is a great company! I appreciate the staff and that they really listen to the customers and try to help us engage and enhance the experience on our hubs with our customers. I also really enjoy and find useful Influitive live, the webinars, and demos! Thank you :)

Influitive is the go-to solution for companies looking to accomplish a variety of different objectives in one simple place. It particularly excels at providing creative ways to encourage customer advocacy and amplification of owned marketing content. its reporting capabilities are extensive and effective in keeping track of how significant the advocacy and amplification generated by the platform are.

Influitive is well suited for building communities and for companies with customer groups that like to engage and continue using - it may be less suited for customers who have a one time purchase and do not continue using products.

Influitive is a true advocacy program for building communities as well as identifying and nurturing customer champions. To have it run at its optimal level, you need a full-time admin; ideally someone who is working cross-functionally in the company to get buy-in and content from different sources. It is not a "set it and forget it" kind of hub--you get out of it what you put into it, and to get it to work well, you need a constant wellspring of ideas, activities and creative ways to encourage customers to engage. Influitive does a great job at facilitating this engagement with numerous templates and pre-built campaigns, but if you want a really tailored experience for your customers, and specifically different personas within your customer base, you really need to create a lot of content yourself.

To use the discussion forums only as a source of crowdsourced tech support would not be using Influitive to its full capacity, and frankly if that is the primary purpose of your community, there are probably more suitable solutions out there. However, if you're looking to really identify, nurture and *reward* customer champions (this is key--you can't just bleed customers dry asking them to do things for your company, it's more important to GIVE value to them), Influitive is the best, hands down.

Influitive is effective as customer advocacy software. That seems to be their core strength and I think it's great for those use cases. It also has community functionality, which we leverage less - having this exist in a "VIP" space that customers have to enroll in is not really the experience we want and I think that component of it may be appealing to some but not all.

The platform is sophisticated enough to cater to most of the customer advocacy and community-building needs. With the kind of effort the customer success managers put in and the agility with which technical support has been offered to me, Influitive has set a benchmark for what a Customer Advocacy Marketing platform should be like. Whether you're launching your new community or thinking about transitioning your existing one to a new platform, you will not go wrong with Influitive.

Intuitive would be a great program if you're looking for a place to educate your customers and build advocacy. We've found that our customers love to redeem their challenge points for free products as well as swag. If your company could benefit from building true community around your products Influitive is a great platform for you. I especially have appreciated their dedicated customer support.

Influitive is great if you're looking for an easy, one stop shop to start a customer community. It offers ways for customers to engage with content in a fun, gamified way. The community discussion area was not as intricate as other platforms and we found that our customers barely used it.

Digital marketing campaigns within e-learning, e-commerce, and talent recruiting tasks.

If you're looking to create a digital online community, Influitive is a great company to team up with. The branding and options to make the community look unique to your company [are] easy to implement and update as desired. Challenge and Campaign templates help when you need a little help being creative. Influitive is always listening and improving their software to make their customers' lives easier.

Influitive is suited for both large and small organizations. It is a safe environment (not on social media platforms) to engage with community members. You can choose to open membership to all interested parties or require a join code. It provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The reporting capabilities are robust and you can easily see what strategies are working and which ones need adjustments. In short, Influitive provides a safe, nurturing, fun platform to engage with your customers.

Influitive is the perfect solution if you're the right-sized company and you have the right-sized install base. In my opinion, It's not ideal for small businesses or for startups. Your company has to have adopted a customer-centric mindset and you need teams across the organization to have bought into the idea that customers should be front and center in everything they do. Managing your Influitive hub is not a part-time job. You need to have at least one dedicated resource that's devoted to recruiting, creating challenges, meeting with other parts of the business that can take advantage of leveraging the customers in the hub. Scenarios, where Influitive is ideal, are when you're looking to ramp up your customer content. Activities like identifying customers to speak on webinars, participating in a case study or video testimonial, joining a beta program or giving product feedback, writing a review on sites like TrustRadius, etc. are where Influitive is ideal. I've used my Influitive hub to create 'channels' that allow you to create a series of challenges that are all focused on a specific topic or product, which has made managing the challenges a lot easier. I've even used my Influitive hub to create challenges directed at customers that have registered for our annual customer conference. The challenges can be as interactive as you'd like. Think of the choose your own adventure books. Challenges can be the same. Depending on how a customer responds to a challenge, different challenge avenues open up to them. It's a lot of fun to manage and a lot of fun for our customers to participate in.

Influitive provides an excellent platform for our customers to get to know each other and drive their own discussions and engagement while getting rewarded. It is also an excellent way to gather customer voice to bring back to your organization to ensure your customers are successful. The opportunities to engage customers in your business are endless.

I think Influitive is best suited for companies with A) particularly involved and happy customers, and B) a team of invested employees to represent the different departments within the organization. Our company's customers were given access to this platform when we were in a transition period (lots of changes, not too happy about them), so they were not as likely to put the time into our advocacy platform.

It is a good platform for customer advocacy. It has a points system and rewards redemption system that can power this purpose. Although the platform is easy to use, I think it may need some guidance in managing the platform in terms of points worth recommendation and other areas. Also, the engagement flow seems a little singular as well. It mostly feels like the audience answer questions, admin approves questions. It is also an extra effort for the admin to review and approve engagement if the engagement is with the external website or platform.

Influitive is a great platform to engage with current customers. It is very helpful in building relationships and nurturing throughout the customer lifecycle. It can really be developed into the go-to place for customer-created resources such as references, feedback, social activity, case studies, and more. There are definitely some areas where the tool can be improved, but Influitive is very open to feedback and ask for it pretty regularly. It's nice to see that they put their customers first.

We have a lot of educational resources in many places, between our blog, TSU, Vimeo webinars, youtube, etc. Influitive has given us the ability to consolidate all of our educational resources into one place making it easy for our users to find the content that they need. Also, being able to engage with our customers and get to know them. Asking them questions about the type of content that they want to see that would be useful. It's a good way for us to create a content calendar with information we know our customers want to see. Lastly, helping with our product. Creating challenges where we ask our customers what changes they would like to see with our platform. So we know we're making improvements based on what our current customers need!

Influitive is well-suited for customer engagement, customer appreciation, [and] customer interaction.

Influitive is an amazing tool to launch a customer community. It has really helped us with defining the journey we want involved and engaged customers to take, and has helped us nurture advocates who otherwise definitely would have fallen through the cracks. Unless you are getting some major commitment from your sales team, I think it would be pretty difficult (if not impossible) [from my experience] to use only Influitive to organically identify new advocates - we've had much more success with inviting likely advocate candidates into the portal (NPS promoters, recent event attendees, etc.) and nurturing them towards advocacy once they have joined.

Influitive is great for advocacy programs, more B2B and less B2C.

I highly recommend Influitive for Saas companies, with technology user personas. I believe it doesn't work so well for companies that have users who are not used to technology.

Influitive AdvocateHub is well suited for challenges, quick activity, and brief responses. It is easily accessible while on the go and is useful for quick read articles. Interaction with other users make Influitive AdvocateHub a good application. I recommend other organizations, outside of Blackbaud, to use Influitive AdvocateHub for their communication activities with a group or membership.

Influitive is great for getting clients engaged and not just online. I also use Influitive to engage clients at conferences and events. The call-to-action for each activity can literally be anything from following your company's social media accounts to uploading a photo or video. A large part of the platform is also dedicated to generating leads, which helps us meet sales goals. However, even though you can do a lot to get referrals (new clients) to the company, I find it difficult to create referrals for current clients to join this platform. It's a very manual process.

AdvocateHub is perfect for companies that want to organize their advocacy programs. Having one place to go to in order to see opportunities, is much better than several individual emails. I imagine it's also much better for the administrators of the program as well. The gamification of the site is well-done and in competitive environments, it's a perfect fit.