Overview
What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…
Best in class advocacy tool
Unleashing the Power of Advocacy
Influitive is great
Influitive - Connecting Industry Experts to empower each other to do more!
Good return on ROI, lots of backend set-up.
Influitive - engaging customers through gamified interactions
Awesome Platform...Totally worth every penny!
Engage your customers at a whole new interactive level with Influitive
Influitive hits the sweet spot for driving customer advocacy
Game-changing Advocacy Tool and Excellent Services Team!
A great combo of customer advocacy and employee playground
Easy-to-use customer advocacy software that makes advocacy fun
Robust Customer Advocacy Platform
The best solution for connecting with your customers - period.
Awards
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Reviewer Pros & Cons
Pricing
What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Influitive?
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
Influitive Features
- Supported: Issue challenges to get feedback, references and more
- Supported: Complete referral management
- Supported: Build community through discussions
- Supported: Easily report on activities within your Hub
Influitive Screenshots
Influitive Video
Influitive Integrations
Influitive Competitors
- TechValidate
- Firstup (Dynamic Signal + SocialChorus)
- Amplifinity
- Next Bee
- Get Ambassador
Influitive Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified) |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(206)Attribute Ratings
- 9.3Likelihood to Renew38 ratings
- 10Availability3 ratings
- 8Performance6 ratings
- 7.2Usability19 ratings
- 9.4Support Rating71 ratings
- 10Online Training5 ratings
- 10In-Person Training1 rating
- 7.8Implementation Rating9 ratings
- 9.1Configurability1 rating
- 6Product Scalability3 ratings
- 6.7Ease of integration5 ratings
- 8.5Vendor post-sale13 ratings
Reviews
(76-100 of 153)Facilitate community with Influitive
- Influitive is creative and helps us find fun ways to engage virtually with our customer base.
- Influitive allows us to learn more about our customers in a welcoming environment.
- Influitive enables us to provide a collaborative community between our customers.
- Better ways to search advocate responses to challenges
- Video chat forums could be nice in today’s current climate
AdvocateHub Review - must have for any advocate marketer!
- The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.
- Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.
- There's no better way to reward and communicate with advocates at scale than with Influitive.
- I can't think of any areas for improvement at this point in time.
Best tool for Inbound and Advocacy Marketing!
- Advocate View: Aesthetic, intuitive and moreover easy-to-use.
- Coaching: Their coaches are there to help you define goals and to reach them. They motivate you and give you ideas as well.
- Resources: They have a huge library of resources! You can learn more about the product, get ideas as well as finding fixes to some issues you might face.
- Great services! I have contacted Influitive Support and they always gave me support in a great delay.
- Mobile App: It needs needs to be updated. They have released a new update that means they are aware of the problem and are working on it! It might become a "Pros" soon.
- The Administrator user interface is not always intuitive. It makes things harder to find, but with their library of resources you can work you way out.
Best advocacy platform
- User-generated content.
- Referrals.
- Generate reviews.
- Sales references.
- Lead generation.
- Reporting needs to be worked on.
- Discussion forums capabilities are very strong and very easy for customers to adopt.
- Streamlines our systems for receiving, tracking and rewarding customer for referrals, reviews and being product references.
- Powerful platform for connecting with customers with a personal touch.
- Occasionally the system is bogged down and slow. Support does a good job of communicating and giving updates.
- Certain bugs can only by addressed by Influitive engineers so it can take time to have an issued resolved.
Engagement made Easy
- The platform is easy to use.
- It offers several options for engagement.
- Influitive support is PHENOMENAL!!!
- I would like the ability for more customization.
- More/variety of metrics (limited offerings presently).
- That's all I can think of presently :)
Cisco Cert Insiders x Influitive
- They are great with providing ways for us to engage with our customers in a gamified environment.
- They also allow us to easily report on our program for our executives.
- Finally, Influitive is great with giving us new ways to make our program better.
- Communication with managers about bugs could be improved.
- The way to pull individual data could be made easier.
- Figuring out what challenges individual advocates have done would be nice as well.
If you are looking to either launch or renew an advocate program, look at Influitive
It is additionally being used by our HR department to fuel our Peer Recognition program, and is being utilized beautifully.
- Automated point distribution based on activity
- Segmentation - we are able to really drill down and personalize the customer experience in the hub using this
- Automated rewards - we use Tango quite a lot, and it simplifies recognizing our advocates all digitally, and in real-time
- Layered targeting rules would be great - where we can use the same criteria, and apply it to multiple groups/segments for 1 activity
- Peer to peer point transfer (with admin approval) for advocates to gift to each other
Perfection
It is being used for the whole organization, since our company is like a gear, if one piece fails, all the work has been compromised. That is why we focus on involving all departments.
- The marketing is amazing, with AdvocateHub it is much faster to involve our community with new content, challenges change often so that we learn something new about our company constantly.
- A company without marketing does not have much future, AdvocateHub offers you the best of the future, thanks to its great commitment and dedication towards the brand to defend.
- In my opinion, there is an area that could be improved, in terms of responsive design and that the experience in mobile devices and tablets is as good as the experience in laptops. I would also like the platform to be more organized, it is difficult to see all the challenges that I have created.
- Influitive infrastructure does not adequately support language preferences
Influitive will ROCK your marketing world!
- They make the process for customer interaction easy and fun.
- They have created an environment that is unique and addicting through the use of gamification.
- The support team is always friendly and willing to help!
- When dealing with technology, there are always some hiccups. But, Influitive is constantly addressing any known issues and working to improve their platform.
Great platform to encourage community engagement
We initially implemented our AdvocateHub to improve our customer community and reference program. Our previous community site had minimal traffic and almost no engagement from customers or employees. With our AdvocateHub and the built-in gamification, we are better able to incentivize customers to return regularly and participate in various activities including discussions, surveys, product feedback, testimonials, reviews, and sharing our content with their social networks.
- AdvocateHub has lots of great features including gamification, leaderboard, segmentation, email notifications, discussion forums and automated reward fulfillment.
- It enables advocates to participate in activities that most interest them on their own terms and the gamification aspect of the platform motivates advocates to keep coming back.
- It enables the adminstrator/author to create a personalized experience for advocates based on various criteria through segmentation.
- It is easy to implement - it only took us three weeks from our initial training session to launch.
- It can be used for both customer and employee advocacy programs.
- The reporting has improved over the past 18 months and now I find it much easier to generate the reports I need.
- It allows the creation of custom dashboards to display the reports I run regularly.
- I'd like to see more/better integration with our marketing automation platform to be able to more easily leverage the data I capture in the platform.
Influitive is fantastic!
- Their support team is great - very responsive and helpful!
- The product is great - tons of functionality and a really fun and adaptable platform. Challenges, chat, discussions, rewards...it's got something for everyone.
- They are always trying to improve the product and keep it ahead of the curve.
- The reporting tools are great but I've noticed discrepancies amongst the various functions, but overall this is still a really positive feature.
- We use Microsoft Dynamics and it doesn't integrate with Influitive so making any changes to our customer data is really tedious.
AdvocateHub makes customer engagement simple and meaningful
- AdvocateHub is really easy to use and intuitive once you get started. They provide lots of templates so it's easy to find ideas for new ways to engage.
- AdvocateHub allows us to engage with our advocates in a personal yet automated way so that the program is meaningful while easy to manage.
- Because all acts of advocacy go through the Influitive platform, it is really easy to pull metrics, which helps show the value of the program.
- Occasionally the platform seems to get overwhelmed by the amount of traffic going through it and we experience connectivity issues. The team usually resolves this quickly.
- The referral process isn't as robust as it should be and took a bit longer than expected to set up.
Influitive AdvocateHub is AWESOME
- The Influitive team is extremely knowledgeable and experienced. The onboarding and implementation teams work alongside your team to ensure that you are able to deploy and get up n' running quickly with your program. Their client facing webinars are really helpful as they provide best practices and tips on how to develop your program to meet your overall goals and objectives. Also, their Client Success team is very helpful. During our bi-weekly calls, they provide us recommendations on future programs, share successes that other clients have achieved because we might want to consider running similar campaigns to meet our goals, provide campaign/challenge samples - content and creative, and can show you on the fly how to do something in the platform. The team is awesome!
- The software is super easy to use. It is very intuitive. Also, the challenge templates that they have available in the platform are super helpful. You can use the templates or start with a template and customize it to meet your needs. Either way creating and publishing challenges is real easy.
- The Influitive support team is awesome. They are super responsive and very helpful. They are the best support team that I have engaged with. Their knowledge base is extensive and if you can't find the information you are seeking their team will respond within a couple of hours.
- Overall, the combination of the software and the teams's knowledge make using Influitive AdvocateHub very easy. Of course you have to put some time and effort into developing the overall program, but having the support of the Influitive team allows you to focus on the strategy.
- Reporting could use some improvement - sometimes it can be difficult to figure out the best way to get the data needed. There are few different ways to pull reports, so sometimes it feels complex.
- Being able to have more flexibility with the positioning of the challenges on the advocate view would be great. If you could move around the challenges by dragging them, that would improve the usability.
- HUB itself is pretty user-friendly from both an advocate and administrative standpoint.
- On-boarding process is pretty thorough. You go through online classes on each section of AdvocateHub. You have a great footing before inviting users to join.
- The support team is excellent at responding to administrative inquiries and provide fast solutions that help you track problems that are not currently being addressed by the development team.
- Reporting functions could be stronger. Influitive provides a lot of reports that aren't always useful to other parts of the business. We've filled a lot of our gaps with Google Analytics.
Fun to use with proven ROI!
- Community! Great place to post and respond to clients.
- Gamification! Sometimes users need incentivizing to take advocate actions.
- Easy reporting!
- Notifications around Tango card balance.
- More configurable reporting.
Influitive's is THE hub for advocacy marketers!
- The ease of use is Influitive's biggest strength.
- Being able to reward advocates seamlessly is huge.
- Being able to report on advocate activity is also a great strength.
- Functionality of reporting could be more robust/easy to use.
- UI is good - but there could be more batch functionalities.
A customer advocacy software that may get the job done
- Great rewards section - of their competitors, the gamification aspect of turning in points for rewards is spot on. It's easy to update new rewards each month.
- Clean interface for customers - the application is fairly simple for customers to get onboarded and use, and doesn't have a bunch of overly complicated pages for them to get lost. It's very straight forward.
- Reporting - detailed reporting is hair-pullingly frustrating. They've do try to help customers out by providing tips and tricks and their customer service is great for helping me find exactly what I need, but it's not intuitive at all.
- Glitchy app - They have an app that our customers can use to interact with our hub, however sometimes activities aren't properly tracked or points aren't properly allocated to our customers. I've reported this to their support team and currently, because there's a manual workaround, it's not on their roadmap to fix.
- small companies
- must have clean salesforce data if you want to integrate the two
- have the money to spend on the (EXPENSIVE) extras (e.g., integrations, multiple referral campaigns, multiple "experiences")
Less appropriate if you:
- have no plan or need for a formal referral program
- need thorough reporting of your customer interactions and want to easily track ROI
- don't plan to integrate needs from other departments
Influitive is great!
- It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well.
- The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub.
- Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them.
- It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.
Become a Advocacy Marketing Rockstar
- Creating challenges for my users never been easier! There are also a bunch of great templates that I can use.
- It helps creating a great community of customers that discuss between themselves.
- Great for creating original content with users as case study or testimonials.
- Some packages are somewhat expensive, but I think most of them worth it.
Scale your advocacy efforts with Influitive
- The application is easy to use.
- Onboarding was quick.
- The coaching has been helpful in setting goals and hitting those goals.
- Price is high for smaller companies.
- Other add-ons to the Hub can get pricey.
- Lack of true customization options without paying more.
Influitive - The Imperative and Must-Have Software.
- AdvocateHub is incredible at increasing engagement. Not only between each other, as our advocates love using each other for advice and feedback, and love having a built in community to learn from each other, but it also increases engagement between GoGuardian as a whole and our customers.
- Giving our customers a place to be heard, provide feedback and really have an instrumental voice in changing the company for the better. Our advocates LOVE that they are able to help shape the product.
- Providing a place for UX research, and research in general. We are able to reach thousands of our customers at once, and receive adequate amounts of feedback in minutes and hours, as compared to days and months before AdvocateHub.
- Providing a place to not only gather referrals, but actually adequately reward our customers for providing those referrals.
- There's not much I would comment on in regards to room for improvement. They are pretty incredible across the board. The only thing is, I wish the process for setting up a Hub was easier, but, honestly if it wasn't so in depth, the end result wouldn't be as incredible. As wise folks say -- nothing good comes easy.
Connect with your customers on a new level
- The templates for building challenges are fantastic. They have great ideas that you can basically clone and edit; they are a great jumping off point for you to really make your own.
- The support team and advocate coaches are really looking out for you. They want you to succeed and respond quickly to issues (support) and help you set goals and make plans to reach them (coaches).
- Right now, a lot of things require a .csv import which is time consuming. It would be great if more things could be done by setting up automation rules a little easier.
- Reporting could be more simplified.
Keep your best customers engaged with Influitive!
- The hub is great at creating a sense of community among our customers who would otherwise have little way to interact with one another.
- The hub gives our customers the opportunity to participate in special product messaging, reviews and feedback.
- The reporting functions of Influitive are sometimes wonky and inaccurate. We struggled for some time with this during a key moment where we needed to show ROI but were unable due to functionality problems with their reporting.
Influitive - No other advocate platform like it!
- Identifying new references
- Social amplification
- Instant feedback from customers who are passionate about your brand
- Reporting - inconsistency on how they measure engagement
- The option to have various languages
- Integration with other CRM platforms that are not Salesforce
It might be less appropriate for executives. Although a main goal of our platform was to engage with and find executives to be references, the platform is more of a fun tool for customers at a managerial or lower position. It is more difficult to get executives engaged and in these ways, customers using the platform need to be mindful of how to engage with them as it might not be so easy.