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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-25 of 55)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an organization? We enjoy working on the platform and so do our users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers will want to participate in them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Influitive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways you can use Influitive to build community. But just like anything, to be successful, you also need to implement strategy and best practices.
April 13, 2023

Influitive review

Spencer Tumbach | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have benefited by being able to connect with our customers on a closer, 1-1 basis. It has enhanced our feedback we give to our support and product teams in terms of what customers are saying and what they would like to see.
Rachel Treinen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes to both of these. As stated before, these are the primary ways we lean on Influitive as part of our "long" game to retain customers...by prioritizing our star customers who have already been promoting us to their own personal networks since Day 1. Influitive just gives them an easier way to do so.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC too).
Nicole Zuccaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun and engaging way. I have heard many times, coming to the hub gives me a much-needed break in my day.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.
August 25, 2022

Influitive Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better
August 24, 2022

An amazing tool!

Rita Caruso | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended
Rachel Lurie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In terms of advocacy outcomes, there are many -- we use Influitive to generate customer advocacy content such as case studies, testimonials, and product reviews; as well as to help drive adoption and education of our products.
In terms of community building, our customers love the discussion feature which allows them to network with their peers, share best practices, and trouble-shoot with others in their industry. This has been especially helpful in covid times when there are very limited opportunities for in-person community building activities.
Sue Reukauf, M.Ed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have moved to the hybrid approach of customer advocacy and community over the last few years. Our educators have experienced so many issues during COVID that we stayed focused on providing them support and resources with asks for advocacy opportunities secondary. With this approach, our acts of advocacy and completed activities have grown 87% and 44% YOY and we'll be hitting our annual goals before the end of the third quarter. When you provide more value to your members than what you ask in return with advocacy, you will see stronger growth and more members willingly participate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I don't see how customer advocacy if done well, doesn't automatically generate community building. To me, they're one and the same. As your advocate's complete advocacy-related activities, they're simultaneously building relationships with your org and each other. So yes, Influitive can do both. But I'm not sure why a community manager wouldn't focus on having them be hand-in-hand anyway. :)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We've definitely used the platform to help us with our customer advocacy activities-- from finding customers to participate as a speaker in a webinar, at our user event, or leaving a review, it's been very helpful. It has also helped us track our advocates and their activity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has helped us to identify some of the most active advocates and leverage their activity into acts of advocacy. We are able to reach out more easily to those who are part of the advocate group. We are still struggling to make it a true community and encourage more interaction among members.
April 13, 2022

Influitive ROCKS!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have increased customer advocacy and community building through challenges/digests/discussions forums. I have also developed a relationship with the customers which has increased engagement on the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We do not currently use Influitive for customers, so we cannot speak about this formally. As far as an internal community-building tool and generating retention and advocacy for our select user group, Influitive continues to come through.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive has helped us hit client advocacy goals (reviews, case studies) and also centralize our community and knowledge base in one location. This helped us achieve our goals while improving the overall brand and product experience for our clients.
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