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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-25 of 153)
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December 29, 2023

Influitive Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them.

While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive is the best in class advocacy tool. Having used Influitive at multiple enterprise level companies, I would not use another tool. It's very well suited for large customer bases and for scaling smaller advocacy teams. The work that we can do with thousands of customers and only a couple of headcount makes the investment worth every penny and the robust reporting and dashboards will help you justify investment every step of the way.
Amber Champney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Identifying and Onboarding Advocates: Leverage Influitive to identify advocates within your customer base who are not only satisfied with your products but also willing to serve as references. Use automated surveys and engagement metrics to pinpoint those most likely to participate.
Not well suited for Static or One-time Campaigns: If your advocacy initiatives are primarily static or one-time campaigns without a continuous engagement strategy, Influitive's full potential may not be realized. The platform is designed for ongoing, dynamic engagement rather than sporadic efforts.
December 06, 2023

Influitive is great

Score 10 out of 10
Vetted Review
Verified User
Influitive is an excellent platform for relationship building and customer advocacy. We've been able to find, encourage, and influence customer stories that help build clout and social proof, and now can promote peer-to-peer mentorship.
While Influitive has great integrations with Marketo, I do wish their in-house email segmentation was a bit stronger.
Huw Wigley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Influitive platform is an excellent solution for any organization looking for ways to engage a broad, global customer base. The standard functionality enables us to deliver an experience that our customers enjoy, delivering value to both them and the business.

The reporting allows us to track key metrics and easily report on progress, as often as necessary. This is key when we look to demonstrate the value the program is delivering.

People like rewards, so the gamified nature of the platform makes it easy for customers to earn points towards items of interest. The ability for us to include a wide variety of options (swag, gift cards, discounts on solutions and charitable donations), means that we can offer something for everyone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Anyone looking at creating an advocacy program that helps map ROI and rewards clients for enhancing brand reputation well, Influitive is an amazing platform for that. What's even better is the option to launch a referral program to widen your customer base and improve lead generation. The program has many features that help [the] B2B and B2C industry and proves to be an asset in multiplying your audience and maintaining brand loyalty.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you're looking to take your customer engagement to the next level with a differentiated experience that is more on the gamification side, then Influitive will be right up your alley. You can design user journeys that help members work their way through challenges that get them to achieve learning and upleveling, while the entire platform can be filled with ways to drive them toward your company goals of advocacy.
Jon Ashley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Influitive is perfect for organizations that want to drive a community approach with customers that fosters closer relationships and mixes business asks with a balance of fun. The other options are that Influitive can be used in other scenarios, such as an employee or partner advocacy hub as alternatives to purely being about the customer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities as it integrates well with other software platforms such as Salesforce. Influitive is less appropriate if advocacy is not the primary objective of your program.
Score 10 out of 10
Vetted Review
Verified User
Our experience with Influitive has been remarkable for our customer reference program. Because of its user-friendly interface, managing our reference requests and monitoring our reference activity feels effortless. Additionally, the integrated rewards system effectively motivates and engages our advocates. The Influitive team's constant availability to offer support and guidance is a plus. We enthusiastically recommend it!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If an organization wants to easily connect with customers in a meaningful way - Influitive can help them. If they want to deliver quality, diversified content to their customers is an easy-to-understand (and dare I say fun) manner - Influitive can deliver. If an organization wants their customers to feel heard, appreciated and accepted - Influitive can help them accomplish this goal. I believe in Influitive, because I've seen first hand what it's done for our customer base. And it's amazing.
Rachel Treinen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive works well for rewarding and nurturing your star customers and advocates, as well as newly acquired customers, who are highly interested in professional development opportunities, networking and exclusive resources. In turn, marketing and product can benefit from these advocates to help bolster more content to draw in new members. For us, this community isn't best suited for prospects at the evaluate/try phase who are more interested in highly-specific product information and purchasing information.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive is great if you have an existing advocacy program and you need help scaling. In my opinion, it is not great if you are starting from scratch. You need to have a defined strategy, understand goals, and have a pool of customers in order for Influitive to be successful. It's also not great for engaging Sr. Leaders (i.e. VP+) given that they're less likely to log in to a platform like this.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When we were looking for a solution to integrate with our other systems, Influitive worked with not only us but our other vendors. This allowed our internal users to continue doing what they were doing and bring visibility to both our internal teams and advocates without having to duplicate any effort.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Influitive is brilliant for online communities both for internal advocates and external advocates. It works particularly well to provide connection opportunities globally with your customers and/or partners. The reporting allows you to track ROI and engagement in your communities. You are able to tailor your content and design aesthetic to reflect your brand.
August 25, 2022

Influitive Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Influitive is great if you are considering a platform where you can engage with your customers and also track your progress in terms of content creation and results analysis. This helps keep a steady pipeline of content flowing into your AdvocateHub on a monthly basis. Also, by allowing others in your organization to post challenges, they’ll see firsthand how advocacy can support their own team’s goals and initiatives.
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