Influitive

Influitive is great if you have an existing advocacy program and you need help scaling. In my opinion, it is not great if you are starting from scratch. You need to have a defined strategy, understand goals, and have a pool of customers in order for Influitive to be successful. It's also not great for engaging Sr. Leaders (i.e. VP+) given that they're less likely to log in to a platform like this.

I haven't needed to use the support team very much, but our CSM has been helpful. Also, when we had issues with the Tengo card integration (and our very particular legal/compliance team) - Influitive jumped in the convo to help clarify processors/subprocessor relationships between the two orgs. Everyone I've met at tradeshows from Influitive has been great.

Besides being a great product, the customer service is untouchable. From beginning to end, I have had great technical and administrative support in a fast manor.

I am a returning customer mostly because of the customer service support I have gotten. To say the overall product, strategic guidance and support in customer advocacy has matured over the past 5 years is an understatement. Not only do I feel supported, I feel like they are running right next to me and uplifting me in the ways I need the assistance. Most community managers who build from the ground up like I have, need that kind of support in order for the hub to thrive. Influitive made sure I had a strong (and patient) people behind me ptr and post launch of my program. Unlike other vendors, they do not leave you high and dry after launch. I am getting natured post launch in a way that I know my hub will continue to succeed.

When we were looking for a solution to integrate with our other systems, Influitive worked with not only us but our other vendors. This allowed our internal users to continue doing what they were doing and bring visibility to both our internal teams and advocates without having to duplicate any effort.

In my years working with Influitive, their support has gotten better and better. They are willing to work with us and also bring on folks that can speak in non-technical terms, which is wonderful for those of us that do not have a coding or techy background. They also have a robust online resource.

As someone who was new to customer advocacy, the Influitive tool was extremely intuitive. Most of all, their customer support team is unmatched! I love working with Claire!

I cannot say enough wonderful things about Influitive's support and the team!

If someone is looking to have a single platform to run both their loyalty as well as community, then it's a great platform. Right from reporting to targeting, you can explore a lot on the hub.

The support team is very friendly and quick in their response.

Influitive is brilliant for online communities both for internal advocates and external advocates. It works particularly well to provide connection opportunities globally with your customers and/or partners. The reporting allows you to track ROI and engagement in your communities. You are able to tailor your content and design aesthetic to reflect your brand.

The Influitive team have been incredibly helpful every step of the way. From the very beginning to bringing our hubs to fruition, they have given time, energy, ideas and support to ensure our hubs can thrive. They are always willing to jump on a call to assist. As an EMEIA-based customer, I appreciate having their customer service team available to support multiple time zones.

Influitive is perfect if you are wanting to launch and manage a full-scale customer advocacy program, complete with rewards, badging, gamification, and integrations with other community platforms such as Discourse.

The onboarding/implementation/customer success team members have been absolutely amazing. I have not dealt with customer support on a bug/issue level much.

Influitive is great if you are considering a platform where you can engage with your customers and also track your progress in terms of content creation and results analysis. This helps keep a steady pipeline of content flowing into your AdvocateHub on a monthly basis. Also, by allowing others in your organization to post challenges, they’ll see firsthand how advocacy can support their own team’s goals and initiatives.

The Influitive team has been really helpful in providing our team with the necessary support required - i.e challenge creation, content ideation, rewards support

It is well suited for interaction with customers. There is a steep learning curve in using this platform. If this is not your full-time job, it is hard to see the advantages if you have limited time to interact with the platform.

The team is very responsive and is willing to work with you with whatever questions you have.

There is a lot to learn with this platform. If this is not your full-time job, it is hard to use this part-time and get everything out of it that it offers.

Customer service is 10/10! I think that instead reporting can be improved adding more features and reports ready to use. Also more platforms/add on to use more rewards for all the countries in the word as a lot of rewards are US based and there is a gap in EMEA

The support was always very fast and helpful. Nothing to say.

Influitive is well suited for any organization that is interested in engaging customers, mobilizing advocates, and helping to streamline their customer reference, content creation, and product innovation processes. Any customer-centric organization should have this in their toolkit! One thing to be aware of is that, in my opinion and experience, such programs work best with a robust rewards system in place, so this is something to consider in terms of budget, especially for smaller organizations with smaller budgets to spend on customer incentives. Make sure that you consider the cost of incentives and not just the cost of the platform because I think this can have a big impact on the success of the program.

Influitive's support team is one of the best I've ever worked with. They are very responsive and quick to identify issues and offer solutions. Typically when we submit a support ticket, we hear back within the same or next business day with a solution. Our customer success manager is also aware of any tickets, so he can work together with the support team to escalate when needed.

Influitive is suited for both large and small organizations. It is a safe environment (not on social media platforms) to engage with community members. You can choose to open membership to all interested parties or require a join code. It provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The data is robust and you can easily see what strategies are working and which ones need adjustments. If you want a safe, nurturing, fun platform to engage with your customers, Influitive fits the bill. If you don't have the funding to invest in the platform, you can start a community in many different places.

Influitive Support has assisted us with digging into our issues and trying to resolve them or help find a workaround. The team gives us updates on their progress, and a few times we've had to reach back out to support to get an update. We can count on the Influitive Support team to answer questions and help resolve issues we report.

It is an overall great platform with campaigns and challenges well integrated with the entire platform, from local challenges contained to just the hub to social challenges for a wider impact. It is a one-stop solution to run and manage a loyalty program.

Great team that helps immediately to queries and provides with a quick resolution. The Support team is extremely responsive and helpful.

Easy to use, create, and publish content.

Influitive gets the task at hand done when it comes to gamification. But it is starting to become outdated especially when it comes to the discussion forum section. The process for setting up rewards could use some fine-tuning as well. At the moment you’re not able to clone rewards and if you’re using the Tango e-gifts, you’re not able to customize the name of the rewards.

Email Support does a nice job of resolving tickets in a timely manner. But, email is the only way to make support requests and it can be tricky to keep track of the various tickets that are open.

If an organization is looking to start a customer and/or partner advocacy program - Influitive is well suited to provide an amazing experience for members. Its various features and functions lend themselves well to building diversified experiences that, with some creativity from the community manager, can meet the needs of every advocate. Using Influitive has allowed me to grow a vibrant community of customers from around the globe who are more connected than ever to our organization and each other. I wouldn't want to try tackling my job without it!

If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!

Influitive is a great platform to build a customer community and they have a great community of users that are very helpful. We've had excellent support from our CSM which definitely influences our loyalty.

As mentioned earlier, we've had excellent support from our CSM. If she doesn't have the answer, she finds the person who does.

Influitive is well-suited to inform customers of events and relevant content and make requests for actions you would like them to perform. It provides a method for managing discussions and allows us to easily reward them. It is not intended and does not provide options to make support requests or vote for product ideas.

Online support is good, not great. Interaction with CSMs is good but could be more proactive. Everyone is very helpful when asked, but additional suggestions and tips for enhancing our usage would be appreciated.

Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities as it integrates well with other software platforms such as Salesforce. Influitive is less appropriate if advocacy is not the primary objective of your program.

Support has been difficult to work with lately. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.

Influitive's software is very user friendly. It's easy to learn and manage. Plus, our customers enjoy interacting with the Influitive hub platform because they like the challenges and find it fun to engage with.

Influitive continues to be a helpful resource for customers. However, something that I have been trying to come up with a solution for is a way to know when a customer leaves or becomes a prospect. Our community is solely for customers and right now I have done a data cleanse and found many prospects. Not sure how they were able to get in, and I don't want to delete them. Therefore, it would be great to have a feature that could filter the prospects out.

As mentioned in a previous question, support is literally always there! They are quick to respond to any question or questions I have.

Influitive is well suited to support online communities of all sizes. Whether internal or external facing, Influitive is a great tool for training and development, engagement and retention, and more. Influitive may be the best fit for larger audiences vs. smaller ones, as this is geared to promoting and growing communities.

Influitive support is helpful and timely. From custom content requests and day-to-day questions to full community outages, they have been on the ball and able to get the job done efficiently. There have only been a couple of instances where thorough follow-up and escalation where required. It could help to have a bit clearer communication for emergency protocols.

It is an easy-to-use platform that keeps customers connected to us and provides us with a committed cohort of customers who will not just provide references but also provide feedback to teams across the enterprise.

Not sure if you mean our internal support for Influitive or the support we receive from Influitive's support team

Based on our experience, internal buy-in before implementing this solution is really key. Influitive is most successful when there is shared ownership among marketing, product, client success, and support. Marketing led the purchase decision at our organization and because of that, other teams were slower to adopt Influitive into their standard operating procedures. We have other teams on board now but in hindsight, I wish we would have slowed down and brought other teams along with us during both the platform selection and implementation process. It would have accelerated our success.

Influitive support is very responsive and helpful. Clear answers and willing to pass feature requests along as needed.

Host a variety of audiences under a single community platform with high targeting features to localize exclusive content and reward your members through owned or 3rd party rewards.

Their customer support has a fast-answer rate, and is very supportive. However, we experienced the same issues several times, which made it a bit more annoying.

The Influitive platform is very easy to get into and get going when building a client advocacy program. It has many built-in features that make the startup very easy with a not-too-steep learning curve. Influitive provides a lot of examples and directions on how to utilize their platform. It is also flexible enough to be able to customize it in many different ways, to provide a very different experience for members depending on your goals. It can be very "transactional" with challenges and points, very "conversational" with forums and discussions, and anywhere in between. The hardest parts of using Influitive are probably thinking ahead at the beginning before diving in to create your experience - something that is made even harder by the fact that the tools are so tempting to play with - and the long-term management and maintenance. A good customer experience is going to require ongoing care and tending. Influitive provides a lot of tooling around that to help - automatic reminders to members to come and revisit (customizable), reporting to identify trends in behavior, future publication scheduling tooling and reporting, etc. However, it still takes someone sitting in the pilot's chair, or perhaps more than one person sharing responsibilities.

I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.

Setting up and running Influitive is great, and they make it easier all the time. However, it does require someone with creative vision and dedication to keep the environment up and running and moving forward.

Influitive is pretty good at getting the community excited and interested in the company's product, especially the non-technical product. If it's a non-technical product, I noticed that people tend to be more active to engage with the brand's activity, no matter if it is to promote it on social media or a higher level of activity commitment. I just hope they can have more use cases.

Influitive support went above and beyond. They are pretty responsive and helpful. There are several instances that the platform crashed and they are always there to help via email. Nothing to complain about there. Another instance is when we had to do a SSO upgrade, they actually assigned someone to learn about our need in terms of an upgrade and went above and beyond to make sure the SSO connection was ready to use with our internal system. Bravo!