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Agilysys InfoGenesis

Agilysys InfoGenesis

Overview

What is Agilysys InfoGenesis?

InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.

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Recent Reviews

TrustRadius Insights

InfoGen has proven to be an invaluable tool for hoteliers, providing them with the ability to print out reports and gain a comprehensive …
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Pricing

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What is Agilysys InfoGenesis?

InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Agilysys InfoGenesis?

Agilysys InfoGenesis Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

InfoGen has proven to be an invaluable tool for hoteliers, providing them with the ability to print out reports and gain a comprehensive overview of sales and occupancy at their properties. Users have praised the software for its functionality, particularly its basic ticketing and charging capabilities. With InfoGen, users can consolidate information into one easily accessible place, streamlining operations and improving efficiency. One notable use case is within resorts, where the integration with InfoGen has resolved issues related to room charges. In addition to these benefits, InfoGen has also helped servers process payments and input orders more quickly, ensuring a seamless transaction process and prompt service for guests.

Another advantage of InfoGen is its ability to enhance control over comps and voids, which has been highly valued by users. This feature allows administrators to closely monitor usage and customization while maintaining control over these aspects of the business. Thanks to its intuitive design, training staff members to use the software has been straightforward, saving time and resources for businesses. Users have also appreciated the real-time reporting capabilities of InfoGen, which enable them to access up-to-date information on restaurant and retail store operations. Moreover, InfoGen accommodates diverse business models in various outlets, making it convenient for administrators to provide personalized assistance and customization as needed. Overall, InfoGen serves as a reliable solution that not only replaces outdated Micros systems but also offers a wide range of functionalities except payment processing.

Detailed and Capable Software: Reviewers have praised the software for its level of detail and ability to produce great reports. Many users have found it to be a comprehensive solution that meets their needs.

Suitability for Hospitality Business: The software is highly regarded in the hospitality industry due to its structure and suitability for this market. Users appreciate its specific features that cater to the unique requirements of the hospitality business.

Convenient Navigation and Functionality: Users value the convenience of staying on the page after sending a ticket, unlike other systems that require logging back in for each task. They also like that most scheduling and important actions can be done within the software. Additionally, users find the left pane with different tabs for quick navigation to be very convenient.

Outdated Hardware and Card Reader Issues: Some users have expressed dissatisfaction with the unit hardware, stating that it is outdated. They have also mentioned recurring issues with the card readers, which require frequent cleaning. These hardware problems hinder the smooth operation of the system.

Difficult Software Navigation: One user found the software difficult to navigate initially and desired a more user-friendly interface. The complex navigation makes it challenging for users to quickly access the functions they need, impacting their overall experience with the software.

Frequent System Shutdowns and Unresponsive Commands: Several users have reported experiencing frequent system shutdowns and unresponsiveness to their commands. This intermittent functionality issue disrupts workflow efficiency and can lead to frustration among users.

Attribute Ratings

Reviews

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Score 6 out of 10
Vetted Review
Verified User
Incentivized
InfoGenesis is the POS solution for us, replacing an aging Micros system. We do not process payments through the platform, but we do use it for almost everything else.
  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up.
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