Infor CloudSuite CRM Reviews

33 Ratings
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Score 9.1 out of 100

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John Collman | TrustRadius Reviewer
November 10, 2014

Saleslogix CRM Review

Score 8 out of 10
Vetted Review
Verified User
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Difficult Tasks

  • Tab sequencing is an afterthought if done at all.
  • Lookups/searchs- the interface is non-intuitive, and if you want to search on a different variable, you have to bring up a separate search for that item/variable.
Read John Collman's full review

Feature Scorecard Summary

Customer data management / contact management (8)
8.4
Workflow management (7)
10.0
Territory management (6)
5.4
Opportunity management (6)
8.4
Integration with email client (e.g., Outlook or Gmail) (8)
5.4
Contract management (4)
5.7
Quote & order management (4)
7.3
Interaction tracking (8)
10.0
Channel / partner relationship management (8)
9.9
Case management (3)
10.0
Call center management (3)
5.0
Help desk management (3)
10.0
Lead management (7)
3.9
Email marketing (6)
1.0
Task management (7)
7.1
Billing and invoicing management (1)
3.6
Reporting (5)
2.1
Forecasting (4)
3.6
Pipeline visualization (5)
7.0
Customizable reports (8)
2.1
Custom fields (9)
10.0
Custom objects (7)
7.0
Scripting environment (4)
7.2
API for custom integration (6)
10.0
Single sign-on capability (6)
10.0
Role-based user permissions (6)
9.9
Social data (2)
4.0
Social engagement (2)
3.0
Marketing automation (4)
3.0
Compensation management (1)
2.7
Mobile access (4)
5.0

About Infor CloudSuite CRM

Infor CloudSuite CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CloudSuite CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.

Infor CloudSuite CRM serves companies around the world and operates in a wide range of industries, including manufacturing, distribution, logistics, hotels and restaurants, healthcare, retail, contact centers, property management, and financial services.

Infor CloudSuite CRM Features

Has featureRobust tools help drive new business and deliver an exceptional customer experience
Has featureRich functionality on smartphones and tablets
Has featureActionable insights to enable informed decision making and strategic prioritization
Has featureA state-of-the-art technology platform for cost-effective, purpose- built solutions
Has featureUnparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution

Infor CloudSuite CRM Screenshots

Infor CloudSuite CRM Competitors

Aras PLM, Oracle Siebel Enterprise Marketing Suite, Salesforce.com, Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Sugar CRM, Microsoft CRM

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Infor CloudSuite CRM Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Phone
Live Chat

Infor CloudSuite CRM Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:41 Countries
Supported Languages: Russian, German, Italian, English, with partner localization in over 18 languages