Infor CloudSuite CRM Reviews

33 Ratings
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Score 9.1 out of 100

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Reviews (1-8 of 8)

John Collman | TrustRadius Reviewer
November 10, 2014

Saleslogix CRM Review

Score 8 out of 10
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Verified User
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Likelihood to Renew

9
Honestly, the switching cost of moving to another platform is so high that we would have to hate SLX to consider moving. however, we don't, so it's not a hard decision. It is a dated interface, but again, we're using the desktop client, and there is a new(er) web client, i believe.
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Christopher Composto | TrustRadius Reviewer
November 18, 2014

Excellent CRM, Perfect tool for Marketing and Sales

Score 10 out of 10
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Likelihood to Renew

10
A lot of time and effort was put into the launch of this product. Importing users, cleaning up duplicate contacts, user training, etc. The product works! It does what they say it does...therefore why switch?
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Dave Mattingly | TrustRadius Reviewer
December 22, 2013

Saleslogix, the good, the bad, the ugly!

Score 5 out of 10
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Likelihood to Renew

10
We have too much invested in customizations to walk away from it. Once again, the ability to customize Saleslogix is both a positive and negative attribute. Saleslogix is offering a cloud based solution so they recognize where the future is moving to. Unfortunately it is still an enormous amount of cost, training and functionality to move to that solution. At the time of this writing CustomerFX doesn't have a cloud solution for that quoting module our sales staff depend on. And if we move that direction we will have to pay again to get the cloud based modifications performed. We're on the hamster wheel of technology.
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Anonymous | TrustRadius Reviewer
April 08, 2015

Infor CRM

Score 9 out of 10
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Likelihood to Renew

8
The tool's versatility and ability to integrate make it a great solution for almost any setup.
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Anonymous | TrustRadius Reviewer
December 05, 2013

Salelogix Review

Score 8 out of 10
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Likelihood to Renew

7
With the recent company acquisition, Saleslogix will eventually be replaced by Salesforce within our company.
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Anonymous | TrustRadius Reviewer
November 26, 2013

SalesLogix Review

Score 10 out of 10
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Likelihood to Renew

10
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
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Feature Scorecard Summary

Customer data management / contact management (8)
8.4
Workflow management (7)
10.0
Territory management (6)
5.4
Opportunity management (6)
8.4
Integration with email client (e.g., Outlook or Gmail) (8)
5.4
Contract management (4)
5.7
Quote & order management (4)
7.3
Interaction tracking (8)
10.0
Channel / partner relationship management (8)
9.8
Case management (3)
10.0
Call center management (3)
5.0
Help desk management (3)
10.0
Lead management (7)
3.9
Email marketing (6)
1.0
Task management (7)
7.1
Billing and invoicing management (1)
3.6
Reporting (5)
2.1
Forecasting (4)
3.6
Pipeline visualization (5)
7.0
Customizable reports (8)
2.1
Custom fields (9)
10.0
Custom objects (7)
7.0
Scripting environment (4)
7.2
API for custom integration (6)
10.0
Single sign-on capability (6)
10.0
Role-based user permissions (6)
9.9
Social data (2)
4.0
Social engagement (2)
3.0
Marketing automation (4)
3.0
Compensation management (1)
2.7
Mobile access (4)
5.0

About Infor CloudSuite CRM

Infor CloudSuite CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CloudSuite CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.

Infor CloudSuite CRM serves companies around the world and operates in a wide range of industries, including manufacturing, distribution, logistics, hotels and restaurants, healthcare, retail, contact centers, property management, and financial services.

Infor CloudSuite CRM Features

Has featureRobust tools help drive new business and deliver an exceptional customer experience
Has featureRich functionality on smartphones and tablets
Has featureActionable insights to enable informed decision making and strategic prioritization
Has featureA state-of-the-art technology platform for cost-effective, purpose- built solutions
Has featureUnparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution

Infor CloudSuite CRM Screenshots

Infor CloudSuite CRM Competitors

Aras PLM, Oracle Siebel Enterprise Marketing Suite, Salesforce.com, Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Sugar CRM, Microsoft CRM

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Infor CloudSuite CRM Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Phone
Live Chat

Infor CloudSuite CRM Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:41 Countries
Supported Languages: Russian, German, Italian, English, with partner localization in over 18 languages