Infor CloudSuite CRM Reviews

33 Ratings
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Score 8.8 out of 100

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Reviews (1-17 of 17)

Tonya Payne | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Return on Investment

  • We're launching a new project where we will be building a sales funnel, including sales metrics and KPIs, sales process, and reporting/dashboarding. This is going to be a huge shift in our thinking and how we manage our sales. I'm expecting a substantial ROI on this work.
  • We've automated a lot of tasks that required attaching items to emails and duplicating work. For example, instead of attaching sample order picks to an email then sending it to our fulfillment group, we assign them the ticket. All communication is done via the ticket process. Once the order has been shipped, the UPS information is added to the ticket and it is assigned back to the original user for tracking. This has saved us so much time, not only in errors, but in missed orders and trying to get tracking information after the recipient has already not received their package.
  • We really needed to build in functionality that would allow separation between the different types of teams (procurement, certification, sales, etc) that we've had all trying to use InforCRM vs investing in multiple platforms. This is our fault more than InforCRM, but again, being able to have different 'views' based on department and role would be a really nice improvement for the next update.
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Penny Bell | TrustRadius Reviewer
December 05, 2017

Infor not for everyone

Score 3 out of 10
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Return on Investment

  • A negative impact as we are currently changing CRMs. The cost to us every time Infor updates their software is becoming way too much. This is because we have many custom fields.
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Steven Marchesi | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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Return on Investment

  • Has provided visibilty to pipeline management that did not previosly exist at our company.
  • Increased efficiencies in service contract renewal management.
  • Increased efficiencies that had not existed with prior CRM platforms at our company
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LeVar Berry | TrustRadius Reviewer
October 01, 2015

Honest Infor CRM Review

Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • Infor CRM has allowed us to be more efficent. We all able to see and manage the open tasks.
  • With Infor CRM we are able to resolve customer issues much faster as a team.
  • We are able to automate reporting needs and make better decisions.
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John Collman | TrustRadius Reviewer
November 10, 2014

Saleslogix CRM Review

Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • Better, shared, and more reliable information- we have a saying "if it's not in SLX, it didn't happen"
  • Metrics - there is a mountain of data to be mined when using a system as multi-facted and comprehensive as SLX. I taught myself the SQL table structure, and have a library of queries that give me sophisticated and detailed analysis of business trends.
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Christopher Composto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • At the financial firm where the product was implemented Saleslogix positively impacted employee efficiency and targeted marketing lists.
  • Marketing efforts could be quickly generated, events planned and customers invited more efficiently.
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Dave Mattingly | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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Return on Investment

  • Saleslogix does a great job of tracking customer interaction (i.e. meetings, phone calls, emails, etc.) The ability to create groups based on territory and assign specific sales personnel to those groups has help us manage our sales funnel. We are able to designate A,B and C customers based on sales history.
  • The ability to have 'ticklers' for follow up calls has helped us grow our sales revenue and build customer relationships.
  • Customer service can now look at what our sales staff see for the customer profiles. This helps in establishing better customer service leading to a satisfied customer.
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Anonymous | TrustRadius Reviewer
October 09, 2015

Infor CRM - worth a look

Score 5 out of 10
Vetted Review
Reseller
Review Source

Return on Investment

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
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Anonymous | TrustRadius Reviewer
April 08, 2015

Infor CRM

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • The crm was used primarily for the email channel. In the first six months of use, we had increases in email revenue and significant labor savings.
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Anonymous | TrustRadius Reviewer
December 05, 2013

Salelogix Review

Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • Increased Lead Conversion.
  • Faster Administrative support times.
  • Increased employee efficiency.
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Anonymous | TrustRadius Reviewer
November 26, 2013

SalesLogix Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Quick access to accounts and contacts.
  • Quick access to latest conversations with prospective clients - improved efficiency.
  • On premise versioning keeps cost down vs hosted models - much better ROI over time.
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Feature Scorecard Summary

Customer data management / contact management (8)
8.4
Workflow management (7)
9.9
Territory management (6)
5.4
Opportunity management (6)
8.4
Integration with email client (e.g., Outlook or Gmail) (8)
5.4
Contract management (4)
5.7
Quote & order management (4)
7.3
Interaction tracking (8)
9.9
Channel / partner relationship management (8)
9.6
Case management (3)
10.0
Call center management (3)
5.0
Help desk management (3)
10.0
Lead management (7)
3.9
Email marketing (6)
1.0
Task management (7)
7.1
Billing and invoicing management (1)
3.6
Reporting (5)
2.1
Forecasting (4)
3.6
Pipeline visualization (5)
7.0
Customizable reports (8)
2.1
Custom fields (9)
9.9
Custom objects (7)
7.0
Scripting environment (4)
7.2
API for custom integration (6)
10.0
Single sign-on capability (6)
10.0
Role-based user permissions (6)
9.8
Social data (2)
4.0
Social engagement (2)
3.0
Marketing automation (4)
3.0
Compensation management (1)
2.7
Mobile access (4)
5.0

About Infor CloudSuite CRM

Infor CloudSuite CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CloudSuite CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.

Infor CloudSuite CRM serves companies around the world and operates in a wide range of industries, including manufacturing, distribution, logistics, hotels and restaurants, healthcare, retail, contact centers, property management, and financial services.

Infor CloudSuite CRM Features

Has featureRobust tools help drive new business and deliver an exceptional customer experience
Has featureRich functionality on smartphones and tablets
Has featureActionable insights to enable informed decision making and strategic prioritization
Has featureA state-of-the-art technology platform for cost-effective, purpose- built solutions
Has featureUnparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution

Infor CloudSuite CRM Screenshots

Infor CloudSuite CRM Competitors

Aras PLM, Oracle Siebel Enterprise Marketing Suite, Salesforce.com, Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Sugar CRM, Microsoft CRM

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Infor CloudSuite CRM Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Phone
Live Chat

Infor CloudSuite CRM Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:41 Countries
Supported Languages: Russian, German, Italian, English, with partner localization in over 18 languages