Infor CloudSuite EAM Reviews

5 Ratings
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Score 10 out of 10
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We are using EAM throughout the whole organization as a central database for all fixed assets. It is used both by technical groups as well as administration and finance (for financial depreciation). All interventions on our installations are traced in EAM, and for outsourced contracts, we are using EAM as the central tool for managing such contracts based on SLAs and KPIs defined in EAM.
Spare parts located in storerooms are also managed with EAM, and material lists and pick tickets are used to prepare parts for technical interventions.
  • EAM is highly configurable and can be used to manage virtually any type of assets, or for more complex technical installations.
  • It is really simple and quick to configure, even for non-developers, such as business analysts and administrative staff.
  • The user interfaces are relatively intuitive (for being an enterprise application) and also possible to simplify and configure for specific users groups.
  • The planning functionality for Projects and Work Orders can be improved. There is, for example, no Gantt view for Work Orders available in the standard tool.
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
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Score 10 out of 10
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Our company recently started using Infor EAM software to better track our inventory and work orders in our maintenance department. We also use Infor EAM software to generate reports on our inventory and work orders to present to our executive team for review.
  • Easy form customization
  • Cloud based for simple access
  • Option to create multiple access levels
  • The update schedule takes some getting used to
  • Possible to accidentally lock yourself out of your own account (if admin)
If you have a large warehouse with thousands of parts that you need to track and run reports on, then this software is for you. However, I would not recommend it if your business has no need for the tracking and reporting features.
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Score 9 out of 10
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My organization uses EAM in a specialized way (product support versus maintenance). But we consult with and support several Fortune 1000 companies that use EAM for asset management. It is primarily used by the maintenance departments of the various corporations (manufacturing, building services, etc.).
  • Highly configurable and customizable throughout the entire system. User defined fields, custom data grids, custom links, the list goes on and on.
  • Strong Work Management program. The work order process can absolutely be configured to meet the client's process.
  • Mobile offering is fantastic. Use tablets (Android or iOS) to complete corrective work orders, PM work orders and even issue parts to work orders. These devices make it simple to take pictures and add them to the work order.
  • KPI's quickly display the most important data and In-boxes make it easy for users to get to their key processes quickly.
  • Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
  • Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
  • The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.
Infor Enterprise Asset Management is definitely well suited for manufacturing. It handles fleet assets, facilities management and municipalities as well. It even does a decent job of equipment calibrations in the biomedical field. Currently, Infor has three releases of its EAM software (10.2, 11.0 & 11.1). They are updating it constantly. I see this as a very viable product for years to come.
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Score 9 out of 10
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We provide Infor EAM support to multiple clients in the manufacturing and fleet industries. We also use Infor EAM internally to log in and track progress of support incidents from our clients. Additionally, we provide implementation and consulting services for Infor EAM.
  • Easy to customize for specific needs of our clients.
  • Allows system administrators to develop custom reports with Cognos and make these reports accessible to all users, or specific user groups.
  • Easy to apply custom business rules using Flex SQL.
  • User friendly even to a beginner. I always say if a user can navigate an MS Office product, they can navigate Infor EAM.
  • Allow system administrators to manipulate canned Infor EAM reports.
  • Remove menus that were used in earlier versions so they don't get confused for use in current versions.
Newer versions recently released are ideal in the facilities maintenance industry. Coming from a major airport having this new module would certainly resolve many issues that are common in facilities management. With Infor EAM being so easy to customize for a specific industry, you always have the power to add or remove what you need or what you don't need. However, over time you always find a need to bring certain features back into service.
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About Infor CloudSuite EAM

Infor CloudSuite EAM is a configurable enterprise asset management platform.

Infor CloudSuite EAM Technical Details

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Mobile Application:No