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HxGN EAM

HxGN EAM
Formerly Infor EAM

Overview

What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

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Recent Reviews

TrustRadius Insights

Users of Infor EAM with Sapphire Systems have praised the software for its excellent application and user-friendly interface. This makes …
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Review of HxGN EAM

8 out of 10
August 03, 2022
Incentivized
HxGN Enterprise Asset Management was implemented to help with improving the effectiveness of the organization’s asset management solution. …
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Pricing

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What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HXGN EAM Overview Screen

YouTube

Hexagon EAM Maintenance Patterns

YouTube

Achieving Operational Excellence with Holistic Asset Management

YouTube
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Product Details

What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is an asset management solution designed to extend asset lifecycles and improve productivity. Its range of risk, condition, and reliability-based maintenance instruments, and applied technologies like AI and ML can deliver data and strategic insights to drive better decision-making while ensuring policy compliance.

HxGN EAM's cloud-native foundation, device-independent work orders, and GIS or BIM capabilities enable organizations to access vital information when and where they need it. The solution's core modules offer specialized support to meet organizations' unique requirements, including asset management, asset performance management, work management, materials management, procurement management, budget management, inspection management, project management, and compatible units. HxGN EAM offers Asset Investment Planning capabilities to help organizations optimize investment planning to make the right investments in the right assets at the right time. The HxGN EAM Digital Work mobile app provides field technicians with real-time access to asset registry information, work orders, and inventory management. HxGN EAM boasts reliable uptime, and the flexibility and scalability to enable organizations to grow as their requirements evolve.

Asset Performance Management
HxGN EAM's comprehensive asset management solution enables maintenance professionals to know the best way to fix any compromised asset and instills confidence in knowing it is the best economically beneficial remedy for business's bottom line. With built-in performance monitoring and reactive, preventative, predictive and consumptive maintenance capabilities, users can monitor the condition of assets, detect potential problems, and prevent disruptions with maintenance alerts. HxGN's APM-enabled asset management supports the full asset lifecycle, allowing for ongoing optimization of efficiencies for a businesses’ critical assets. This approach helps to realize the full potential of mission-critical equipment, increasing asset utilization, improving capital allocation, and enable more sustainability-centered initiatives.


HxGN EAM Digital Work
HxGN EAM Digital Work is a mobile platform that puts work management, inspection management, digital checklist capabilities and asset registry information directly into the hands of field workers. Teams can then access, capture and manage information directly from the job site.

Digital Work is a self-service mobility architecture that offers the flexibility to customize the mobile experience to meet the specific needs of different departments and functional teams. The user interface can be tailored to match the required work at hand to improve the capture of data in real-time, increase the accuracy of the information collected, and boost efficiency across work execution, asset management, and supply chain processes.


HxGN EAM Video

HxGN EAM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

The most common users of HxGN EAM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of Infor EAM with Sapphire Systems have praised the software for its excellent application and user-friendly interface. This makes it easy for users to navigate and perform various tasks within the system. The software offers automation capabilities, allowing users to automate EAM user access review and granting MRC/ORG access for the Admin user group. Additionally, users have found it beneficial to customize reports and make process improvements in the EAM application, giving them more control over their reporting requirements.

The software's ability to handle large amounts of data and provide meaningful depictions for reporting has been highly appreciated by users. They are able to effectively track interventions, manage outsourced contracts, spare parts, inventory, work orders, and generate reports in their maintenance departments. In various industries such as manufacturing and fleet management, Infor EAM has proven valuable in support, progress logging, and implementation. Although some users may find the software challenging to learn without assistance from consultants, overall it has increased company efficiency and improved asset management for many businesses. However, there have been concerns raised about the complexity of customization during the software rollout process. Some users have also experienced communication issues with sales representatives and associates. Despite these challenges, Infor EAM with Sapphire Systems has been successful in delivering support, training, project management, and effective asset management solutions to its customers.

Highly Configurable and Adaptable User Interface: Many users have praised the highly configurable and adaptable user interface of Infor EAM, stating that it is easy to use in various environments. The ability to customize the system to individual preferences provides flexibility and enhances usability.

Strong Asset Management and Financial Depreciation Calculation: Reviewers appreciate the ability of Infor EAM to properly maintain assets and calculate financial depreciation for fixed asset management. This feature enhances overall asset management capabilities, allowing users to effectively track and manage their assets while ensuring accurate financial reporting.

Useful Screen Designer Feature: The screen designer feature in Infor EAM has been described as helpful by users. It allows them to easily identify related tables and grant access to specific user groups, streamlining data management processes and improving efficiency.

Difficult to Understand and Not User-Friendly: Users have consistently found the system to be difficult to understand and not user-friendly. Many reviewers have mentioned that they struggled with navigating the interface and locating functions and values within the system. Some users even reported the need for coding SQL from scratch in order to perform certain functions. Complex Configuration and Customization: The configuration and customization of the system were described as complex and requiring professional consultants by several users. It seems that setting up the system and understanding its workflow can be confusing for individual users, leading to a cumbersome experience. Additionally, some reviewers felt that a large back-end support staff is necessary for customization and administration. Limited Dashboard Options with Room for Improvement: Several users expressed dissatisfaction with the limited dashboard options provided by the system. They desired more flexibility in customizing their dashboards according to their specific needs. Furthermore, users also mentioned that the overall theme of the user interface could benefit from improvements, as it was often described as dull, boring, and messy. Overall, these three cons - difficulty in understanding and lack of user-friendliness, complex configuration process requiring professional consultants, and limited dashboard options - were commonly highlighted by multiple reviewers.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using EAM throughout the whole organization as a central database for all fixed assets. It is used both by technical groups as well as administration and finance (for financial depreciation). All interventions on our installations are traced in EAM, and for outsourced contracts, we are using EAM as the central tool for managing such contracts based on SLAs and KPIs defined in EAM.
Spare parts located in storerooms are also managed with EAM, and material lists and pick tickets are used to prepare parts for technical interventions.
  • EAM is highly configurable and can be used to manage virtually any type of assets, or for more complex technical installations.
  • It is really simple and quick to configure, even for non-developers, such as business analysts and administrative staff.
  • The user interfaces are relatively intuitive (for being an enterprise application) and also possible to simplify and configure for specific users groups.
  • The planning functionality for Projects and Work Orders can be improved. There is, for example, no Gantt view for Work Orders available in the standard tool.
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
  • The implementation/configuration is fast and straightforward, which has been important for us when using it to replace multiple legacy systems.
  • We have also been able to easily replace old paper-based processes with EAM.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.
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