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Keap

Keap
Formerly Infusionsoft

Overview

What is Keap?

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

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Recent Reviews

TrustRadius Insights

Users have found Infusionsoft to be a valuable tool for automating marketing campaigns and managing potential leads. It allows them to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • List management (147)
    8.3
    83%
  • Lead nurturing automation (146)
    8.3
    83%
  • Email deliverability reporting (149)
    7.5
    75%
  • Standard reports (144)
    6.2
    62%

Reviewer Pros & Cons

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Video Reviews

1 video

Powerful: Keap Enables Agency to Effectively Target Their Email Marketing Efforts
01:55
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Pricing

View all pricing

Pro

$199.00

Cloud
per month

Max

$289.00

Cloud
per month

Max Classic

Contact Us

Cloud
per year

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://keap.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $199 per month
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Features

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.7
Avg 5.1

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 6.3

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8
Avg 7.6

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.7
Avg 6.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.6
Avg 7.1

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.1
Avg 6.8
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Product Details

What is Keap?

Keap focuses on helping entrepreneurs succeed. With sales and marketing automation, in concert with its CRM, users can create repeatable processes designed for growth while making the most of work hours. Keap is designed so that users can take control of the chaos in their businesses with:
  • Sales & marketing automation: Emails and other marketing actions are triggered by client action
  • Sales Pipeline: Visual dashboard to track the sales process
  • Payments and e-commerce: Invoices for clients can pay in one click
  • Reporting & analytics: Know what’s working and where to focus time
  • Appointments: Clients book time based on the user's availability
  • Email marketing: Email automations and templates
  • Mobile app: A dedicated business phone line, SMS & email to stay connected
  • Integrations: Connect data with hundreds of apps

Keap Features

Email & Online Marketing Features

  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Keap Screenshots

Screenshot of a Keap invoiceScreenshot of Screenshot of the entire sales pipeline displayed in one view.

Keap Videos

Customer Success Story: Nuno Silva, Owner of Papeloja
What is Keap? A Sales and Marketing Automation Software + CRM

Keap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, United Kingdom, Australia, New Zealand, South Africa, Ireland
Supported LanguagesEnglish

Frequently Asked Questions

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

Keap starts at $199.

Ontraport, Salesforce Sales Cloud, and Constant Contact Lead Gen & CRM are common alternatives for Keap.

Reviewers rate Triggered drip sequences highest, with a score of 9.

The most common users of Keap are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(379)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found Infusionsoft to be a valuable tool for automating marketing campaigns and managing potential leads. It allows them to track the status of leads and differentiate between good and bad leads, streamlining the lead management process. One real estate business in Philadelphia has utilized Infusionsoft to organize tasks, coordinate with clients, and send campaign emails. This has provided them with updated client profiles and customization tools, enhancing their overall efficiency. A marketing officer has also used Infusionsoft to build and integrate campaigns with Clickfunnels, exploring features like decision diamonds to enhance engagement and fully utilize the software's potential for lead capture, nurturing, closing business, and managing upsells. Overall, Infusionsoft serves as a comprehensive solution for managing customer relationships, marketing automation, sales tracking, and e-commerce. Users appreciate its ability to handle a large number of clients and referral partners, improve newsletter creation, and provide essential tools for sales, accounting, store management, marketing, and communication. By centralizing lead information and automating client engagement journeys, Infusionsoft has simplified life for users by enabling effective segmentation and ensuring no leads are overlooked. It has been leveraged by small companies to reach out to prospects and clients efficiently, acting as a silent sales partner that enhances cost efficiency in the sales system. The software offers flexibility in handling various communication channels like emails, faxes, internal communications, and voicemails while providing integrated marketing software capabilities. Additionally, Infusionsoft has enabled significant business growth by facilitating communication with B2B networks and supporting marketing efforts such as advertising, online sales quoting, invoicing, and customer tracking. Whether it's automating email marketing campaigns or creating e-courses that complement non-fiction books using CustomerHub integration, Infusionsoft has proven to be an effective tool for businesses across various industries.

Attribute Ratings

Reviews

(1-25 of 209)
Companies can't remove reviews or game the system. Here's why
Armand Panganiban | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Keap is good for businesses that build email lists. Keap will manage the leads and makes the lead nurture easier to manage. Keap is not suitable for small companies where someone is unable to dedicate the time to use the application. There is a slight learning curve required in order to use the application effectively.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, the price for what you get with Keap is not worth it. We switched this week to a new ESP. We never really used the CRM functionality and there are much better platforms for email than Keap. Now that we're on a new platform, I think Keap's logic and setup seems so antiquated.
July 06, 2023

Keap Pro

Ashley Voltoline | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
Small to medium sized businesses who need an all-in-one system are best suited for Keap, in my opinion. There is a lot of value in being able to start collecting leads (with landing pages or forms) and payments (using quotes and invoices) all in one platform. Any business that can scale using email and text follow up would benefit from Keap.
TJ Nigro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Keap was great for tagging people in different segments such as geographic locations, interests ect and then being able to reach out to that segment. It had intuitive and quality email campaigns.

Keap was not as user friendly as I thought it would be. It often ran slowly and had overly complicated interfaces. It was clearly designed for larger corporations and then retrofitted for a smaller enterprise.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Keap's advanced tools can power a seriously complex marketing team / CRM team. Its deliverability rate seems pretty high which is helpful and I've yet to find a challenge we couldn't do something to address. That said, those advanced features also mean you need someone or a small team that is well-trained to really use it to its full potential. If you're going to pay for it, you should be prepared to train up and utilize it well otherwise there may be a cheaper option if you need something simple.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you are starting a business and need to create your initial list with automations, keap works really good. Better than Mailchimp for example. But after you start collecting mails, the CRM included, works as stated. The CRM is great and features a pipeline where you can count on. The idea of having a phone line to receive call, works only in the states and this feature should be extend worldwide. Clients are everywhere. Also having more languages available other than english, will be a plus. One thing thow. Keap do not work well when trying to comunicate in other language than english.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I jumped into Keap when I didn't really have the records or support. You need to at least be to a point in your business where you can retain help to work with Keap and have at least 7000 records. It's expensive and too much too soon
Ryan Pond | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you need a place to store customer information, handle email marketing and automation, build landing pages and funnels, and take payments and orders then I couldn't suggest Keap/Infusionsoft more.

If you are looking for any single slice of that pie, such as only building funnels or only storing customer information, then there may be better suited software with a lower price tag. I also think that if you rely heavily on SMS marketing then they are probably better solutions out there.

But if you are looking to fully and seamlessly automate your business then Keap/Infusionsoft delivers the best bang-for-your-buck value on the market in my experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A specific scenario based on my experience with Keap so far that it has really shone is during the onboarding process for our new clients. Whenever I process an enrollment, I am able to submit the proper information and submit a form that our intake team can access and see the necessary information in order to make the process as smooth as possible and save our team time and ultimately the consumer time as well.
Lisa Catto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Keap is ideal for small and medium-sized business owners that want to save time, get organised, and grow sales. To have immediate access to important data, be able to automate tasks large and small, and know exactly where any contact is in their customer journey with the business.
Score 10 out of 10
Vetted Review
Reseller
Keap suits a service-based business, such as a coach, consultant, professional services, speaker, or educator. The platform helps automate the sales and marketing processes for these by capturing leads, nurturing prospects, managing sales pipelines, appointments, selling online, membership courses, affiliates, and more. It's probably not best used as fulfillment for a business selling hundreds of physical products. Although you could still use it for front-end marketing, it wouldn't be the best for backend delivery.
Score 10 out of 10
Vetted Review
Verified User
Keap is well suited for any business owner that needs to categorize their leads and clients so they can better direct communication and offers to their client or potential clients. It is great to help disorganized entrepreneurs and small business owners get their contacts, conversations, and client experiences streamlined and established for quick and easy follow-up and follow-through (even for internal tasks and planning). Small business owners that value their hat - you have been spending time duplicating or replicating off the daily to-do list and could use the features in Keap to help you automate and communicate easily and effectively.
Wayne Manning | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It does what we want in nearly every instance. I am particularly impressed with the level of customer service when I call with an issue. I am rarely disappointed, and that is usually when a feature does not exist. Almost always, the tech rep will offer to pass the question re a "missing" feature on to development for consideration.

I discovered KEAP partner Greg Jenkins and Monkeypod Marketing earlier this year, and have found Greg and his team and followers to be a tremendously valuable resource. If KEAP can do it, Greg and his folks know about it and can provide a lot of time and labor-saving support.
Brett Fairbourn, M.Ed. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
For a new business growing toward or through 6-digit revenue stages, Keap is great. If the "business" is really just an idea without much substance yet, or if the business is well into the millions in terms of annual revenue, then the business is probably outside of Keap's sweet spot.
October 27, 2022

Best bang for your buck!

Austin Moorhead | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Keap is amazing for startups and companies generating less than 10 million in revenue. Teams ranging from 1-100. I wouldn't recommend it to people who are tech challenged unless they get assistance from a Keap Certified Partner because it has too many features that could derail a simple plan.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Keap is a good fit for any business looking to do more of what they do best. It helps you systemize your processes and deliver a consistently positive customer experience over and over. At a more detailed level, I think it's best suited for small businesses with 1-25 employees. I've seen it work for larger organizations too, but usually, they have a handful of individuals who actually log into the software. Ideally, the company would be earning 100,000 or more - that's not to say it can't benefit a smaller company or a start-up; I just find that more established companies seem more willing to invest in their marketing budget, and using Keap successfully requires an investment of time, money, or both. As far as industries go, it works well for any business that generates leads and wants to automate the follow-up with their new prospects - this could be coaching businesses, agencies, consultants, local service providers, or more formal professions like dentists and lawyers.
Nancy Seeger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Great tool for marketing automation around events, live or online. Great for working with coaching clients or managing membership portals. Excellent at tracking things like recency, frequency, and monetization of products or platforms and reminding clients to buy. Not as great for complex contact relationships like parent and child tracking.
Richard Bueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For a small business that's crossing the $100k sales barrier, Keap is an ideal option for automating many of the tasks that used to be done manually. Best of all, it never calls in sick, never has a bad day, and never asks for a raise! It's the ideal employee! We also recommend Keap exclusively because the interface is easy to understand and you don't need to hire an expert programmer of 95% of the automation you need to build.
Score 10 out of 10
Vetted Review
ResellerIncentivized
It would depend on their needs and where they are in their business growth. Keap is a fantastic tool, but just as a hammer is not the right tool for every job, Keap is not the solution for every business. All businesses should carefully weigh their needs and compare several products to ensure that what they select with be the best option.
Venkatesh Srinivasan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Keap is a solid CRM with everything needed for a business, but what it makes a bit lagging is it's not easy to use. Need to be trained before using it, but there are a lot of resources/training materials available to train ourselves. Overall, it is highly recommended with multiple features in it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've worked with many CRMs, and Keap is by far my favorite. Its unique Campaign Builder provides an easy visual for your automation and helps you know what questions to ask to Support if needed. It's a great price point for small businesses and nonprofits, and they are constantly updating their offerings without extra charge. It might not be the perfect fit for nonprofits that rely on donations (you'll need an integrated software to do that well) or organizations that are solely membership-based, as we've had to design our own workarounds for these.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Keap is good for setting up automatic campaigns based on user activity. However, it's a very complex software that can easily become overwhelming if not implemented correctly. I would tell anyone interested in it that it's great software but you really need to have a dedicated team member whose main focus is implementing and training team members to ensure you're taking advantage of all the different aspects and things aren't getting out of hand.
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