Ingram Micro

Excellent for guided purchasing with a focused helpful team, could do with a little more work on the self-service aspect of the purchasing offering.

Works well if you want to
1) Fulfill your own eComm orders.
2) Want the ability to do dropship with 3rd party retailers.
3) Want LOT# control (e.g. if you're in the food industry).

There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.

Due to supply chain issues, there seems to be a lot of out of stock inventory. They are very good on communicating when inventory comes back in stock vs when it is vendor shipped. (To where it could take a bit longer to receive)
Sometimes if you are looking for a certain line/brand of hardware/software IM may not carry that specific product. If you call your sales rep/team they usually assist with finding out your needs and getting you other options; or even pointing you into the correct direction in getting that specific item you were looking for.
Just thought I would include this other great detail: Our company is setup with terms with Ingram. Their pay portal is VERY easy to use. VERY user friendly. I have never had an issue. I am able to view and download my invoices. Everything is printed very clear. Very good pay portal!

I wouldn't recommend Ingram Micro unless you're dealing in such large volume that you're willing to put up with a miserable experience in exchange for maybe negotiating better volume pricing or something similar, There's just nothing that really warrants recommending Ingram. I'm just not sure what the supposed upside is, it seems like a service middle management might be fine with it, but for people just trying to get things done, this should be a hard pass.