Name: Ingram Micro
Rating: 8.1 (20 reviews)
Author: Ingram Micro

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Visual Collaboration

Enterprise

Accounting

FinTech

Financial Close

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Wellness

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Bug Bounty

Build Automation

Cloud Storage

Code Review

Composable Infrastructure

Data Center Outsourcing (Europe)

Email Encryption

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Low-Code Development

Network Diagnostics

Network Performance Monitoring

Process Mining

Security Validation

Storage Management

Web Access Management

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Customer Journey Analytics

Email Marketing

Marketing Automation

Mobile Analytics

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Sales

Microsegmentation

User and Entity Behavior Analytics (UEBA)

Security

Chiropractic

ID Card

Insurance Underwriting and Rating

Legal Case Management

Moving Software

Nonprofit CRM

Real Estate Property Management

Spreadsheet

Travel Agency

Vertical-Specific

small

large

TD SYNNEX is a global distributor and solutions aggregator for the IT ecosystem formed from the late 2021 merger of Tech Data and Synnex. It is the largest distributor of IT technologies in the world, surpassing Ingram Micro post-merger (as of 2022).

TD SYNNEX (Tech Data + Synnex)

Value-Added Resellers (VARs)

TD SYNNEX

medium

Softchoice is a technology solutions and services provider headquartered in Toronto that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That includes moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

Softchoice

IT Professional Services

Top Rated 2023

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

OneSource Virtual

HR Service Delivery

Accenture

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration  through video and audio technology.

AVI-SPL

Video Conferencing

AVI-SPL, LLC

AHEAD

Sovereign Systems + Data Blue data blue sovereign systems

AHEAD (formerly Sovereign Systems + Data Blue)

Deloitte Consulting

Consulting and Advisory Services

Deloitte

CRM manager

Simplus

Fishbowl Solutions

Accutive Financial Technologies Services

Accutive Security

Auxesis Infotech

Likelihood to Recommend

IT Service Provider Project Management

Auxesis Infotech Pvt. Ltd.

Data Best Practices

ForeFront

Ingram Micro

Win new customers and accelerate revenue with Ingram Micro Cloud Store

Ingram Micro Cloud Marketplace Demo

Microsoft Teams Demo Walk through

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Service is good

Need for improvement

Right direction

Naming conventions

Entire site

Painfully slow

Backup solutions

Seamless integration

Disaster recovery

Integration with shopify

Cloud data

Good knowledge

3rd party

Data protection

Website layout

Customer support

Home

Kensington Peripheral Technology

Pros and Cons

Product Information
Near Real Time Stock Management
Product Configurators

Things done well

Things done poorly

Excellent for guided purchasing with a focused helpful team, could do with a little more work on the self-service aspect of the purchasing offering.

Ecommerce Manager

Ingram Micro 2022-06-15 08:38:20

Shopify

Seamless integration with Shopify / 3rd party drop-ship fulfillment.
Full network of 3rd warehouses to expand distribution.
Quick order fulfillment & excellent warehouse customer service.

Their system could have better analytics, sometimes I feel like I have to really data dive to get what I need.
Inventory analytics could also be an improvement, hard to determine the transaction history of SKUs.

Works well if you want to 
1) Fulfill your own eComm orders.
2) Want the ability to do dropship with 3rd party retailers.
3) Want LOT# control (e.g. if you're in the food industry). 

There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 &amp; 3.

Ingram Micro 2022-02-10 20:58:31

Customer Service
Understanding Time Sensitive

I don't like to say this and very rarely do I, but I don't have anything at this time.

Due to supply chain issues, there seems to be a lot of out of stock inventory. They are very good on communicating when inventory comes back in stock vs when it is vendor shipped. (To where it could take a bit longer to receive) 
Sometimes if you are looking for a certain line/brand of hardware/software IM may not carry that specific product. If you call your sales rep/team they usually assist with finding out your needs and getting you other options; or even pointing you into the correct direction in getting that specific item you were looking for. 
Just thought I would include this other great detail: Our company is setup with terms with Ingram. Their pay portal is VERY easy to use. VERY user friendly. I have never had an issue. I am able to view and download my invoices. Everything is printed very clear. Very good pay portal!

Ingram Micro 2022-01-04 12:08:28

NETGEAR Ethernet Switches

D-Link Ethernet Switches

Ubiquiti Networks UniFi

D-Link Wireless

Ubiquiti Wireless WAN

Customer Support
Technical Advice
Fast accurate shipping and logistics

The way we interact with Ingram Micro hasn't shed light on any particular areas with need for improvement.

Ingram Micro provides us with fast and reliable shipping and their back order system is very accurate, it is easy to tell when a product will be available. From my perspective it looks like Ingram Micro has an incredibly strong supply chain. 

For these reasons I would suggest Ingram Micro as a supplier for businesses who value a accurate and reliable supply chain that has access to a very wide array of products.

Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.  Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.

Alternatives

Ingram Micro 2021-10-21 14:12:12

HPE ProLiant DL

WatchGuard Network Security

HPE ProLiant ML

Products were as-advertised.
Pricing on HPE servers was competitive.
Shipping process was reliable.

Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
Poor faceted navigation.
Entire site is painfully slow.
The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.

I wouldn't recommend Ingram Micro unless you're dealing in such large volume that you're willing to put up with a miserable experience in exchange for maybe negotiating better volume pricing or something similar, There's just nothing that really warrants recommending Ingram. I'm just not sure what the supposed upside is, it seems like a service middle management might be fine with it, but for people just trying to get things done, this should be a hard pass.

After Ingram closed our account due to inactivity and told us so, we'd have to go through the entire application process again. We switched to TechData and have been relatively happy with them so far.

Ingram Micro 2019-07-16 08:19:50

Ingram Micro

Overview

What is Ingram Micro?

If it's all about the product, Ingram produces the goods.

Shipwire has great functionality if 1) you want to automate web fulfillment 2) dropship 3) use multiple warehouses!

You won't be disappointed!

Reliable supply chain and great technical support!

Ingram Micro only provides frustration

Product Demos