Cvent Surveys for Meetings and Events
Cvent surveys are most often used after an event or meeting to collect post event feedback. Sometimes it is used in advance of a meeting …
Overview
What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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Popular Features
- Custom logo/branding (7)8.686%
- Multiple question types (7)8.484%
- Response tracking (7)8.282%
- Survey templates (7)7.373%
Reviewer Pros & Cons
Event Management Specialist
Federal Reserve Bank of Dallas (Banking, 1001-5000 employees)
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've come to the right place. With Cvent Surveys, the user can create survey programs that produce insights for smart decision making.
Cvent Surveys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Follow-up emails
Survey Distribution Features
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Anonymous responses
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Cvent Surveys Competitors
- FluidSurveys (Discontinued)
- Surveypal
- Survey Monkey
Cvent Surveys Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
FluidSurveys (Discontinued) and Surveypal are common alternatives for Cvent Surveys.
Reviewers rate Changes to live survey highest, with a score of 8.9.
The most common users of Cvent Surveys are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT department, utilize Cvent to create and distribute surveys, while also providing training and consultation to other teams. The reporting feature of Cvent allows the reporting team to generate insightful metrics for evaluation purposes. Integrations with CRM systems through APIs enable seamless data acquisition and survey distribution. This functionality proves helpful for the Quality Assurance team in evaluating Voice of the Customer responses for business improvements and enhancing customer satisfaction.
In addition, Cvent plays a crucial role in event management and customer feedback collection. Event coordinators and the product development team utilize Inquisium, a component of Cvent, to capture data about customer experiences during events and training sessions. The reports tool in Inquisium further aids in improving future events and training sessions based on the collected data. Moreover, Cvent's event website creation, email campaigns, pre-generated templates, sign-ups, follow-ups, alerts, and quick landing page creation features streamline event management processes.
Cvent also serves as a Case Management System, enabling tracking and reporting of metrics on a weekly basis. The application of Cvent extends beyond internal use as it is used as a client-facing survey tool by departments like HR and marketing. HR uses it to gauge interest in events and host company forms, while the marketing department relies on Cvent to determine customer satisfaction and capture the voice of customers through various surveys.
For organizations like Transplace, Cvent integrates with Salesforce for customized data collection during major surveys. Furthermore, Inquisium is instrumental in gathering post-event feedback surveys and facilitating pre-registration approval tracking.
Overall, users appreciate their experiences with Cvent Surveys and often prefer it over other portals they use daily due to its user-friendly interface and extensive functionality.
Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.
Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.
Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.
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Lack of Intuitive Design and Clarity: Some users have expressed frustration with the lack of intuitiveness and clarity in the design of Cvent Surveys. They feel that it is not always clear what type of survey is needed, leading to confusion during the creation process.
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Challenges with Technical Support Communication: Several users have encountered difficulties in communicating with the technical support team. They feel that the support team often uses technical jargon beyond their understanding, making it challenging to effectively resolve issues or seek assistance.
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Impact on Other Surveys during Solution Issues: Users have reported instances where changes made to one team's survey during a solution issue had unintended consequences for other surveys within their organization. This has caused confusion and disruption among multiple teams using Cvent Surveys simultaneously.
Attribute Ratings
Reviews
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January 04, 2024
Cvent Surveys for Meetings and Events
- Easy to use
- Easy to customize
- Many options
- Easy for the users
- Easy to run reports
- Reporting can be a little frustrating at times
- It's another separate product to add on to Cvent - so an additional fee
- Data doesn't connect directly to a person or event, which would be a helpful feature
September 29, 2023
Cvent Surveys review
Score 10 out of 10
Vetted Review
Verified User
- Surveys
- Registrations
- Post event build data
- More levels of sub questions
September 09, 2023
Easy to Use Survey Tool
- Ease of Use
- Design Options
- Data Collection
- Reporting
- Access for survey results
- Automated notifications when a survey is submitted
September 07, 2023
Surveys for events is a need!
- Organizes feedback into 1 document.
- Allows different surveys to be pulled, such as main session surveys and breakout session surveys.
- Gives additional data, such as graphs on attendance per session.
- It was a little tough to find the correct survey report to print. Maybe make them a sub category at the top that has the breakdown for each type of survey.
- Having the option to automatically pop up surveys after a session, but also allow people to click into too.
- Giving incentives to filling out surveys. Feedback is key to have.
July 06, 2018
A good survey tool
- Variety of question types
- Ability to have anonymous or known surveys
- Work in conjunction with other Cvent platforms
- The design portion for the look and feel of the site is not as navigable or customizable as would be ideal.
- Needs more levels of subquestions. Currently can only do 1, or if you're crafty with logic 2.
April 25, 2018
Inquisium - Great Integrated Survey Tool
- Integrates with Cvent
- Customization
- Ability to copy from previous surveys
- How the data is pulled into categories
- Could look a bit more modern
April 20, 2018
Inquisium is a Great Tool when used with Cvent
- Survey Emails
- Surveys are easy to build
- Surveys look good even from the templates
- Surveys are easy to report on
- Surveys are easy to preview
- The diversity of questions is great
- Page break feature is intuitive
- Not easy to send test emails
- Sometimes the auto send feature does not send
- The categories for attendee status is a little confusing as it is not clear whether the status pulls from the event status or the survey status.
May 09, 2014
Cvent integration across multiple platforms, no need for all those other subscriptions anymore!
Score 9 out of 10
Vetted Review
Verified User
- It's great that it keeps track of responses and answers and assigns them to our potential attendees, past attendees, colleagues and friends to easily reference.
- The surveys have a lot of flexibility when creating and designing templates, wording and layouts.
- Being able to edit CSS allows us to match to our current website design as well.
- Being able to edit HTML in every available field has been a problem in the past.
- Being able to more easily edit email templates, sometimes work can be lost really easily.
- As easy as it can be to edit CSS/HTML, for those members in our organization that lack these skills, they have a difficult time when it comes to designing.
Score 10 out of 10
Vetted Review
Verified User
- Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
- The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
- The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
- Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
- Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
- Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
- Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
- Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.
- It is not intuitive in the design of your survey as to what "type" of survey you may need, i.e., Response type, etc. Because of this, you potentially could be sending the same invitation repeatedly to respondents who either did not respond or partially responded to their survey invitation.
- Though customer support is quick to respond, communication with their technical support team at times has proven challenging with them speaking at a level beyond our survey comprehension.
- Having multiple organizations within our company adminstrating their own surveys, we have found that when Cvent has made changes to one teams survey during a solution issue, it impacted another teams survey.
- Invitation files present a banner at the end of the process depicting the invitation file was imported successfully. We found that it does not always appear, thus causing confusion as to whether the import was successful or not.
- When exporting reports into Excel, the ease of expanding rows or collumns functionality no longer exists. The double click capability of the row or colum somehow is removed after the report is presented in Excel. This requires significant manual manipulation of the file to show questions and responses.
May 01, 2014
CVENT as Case Tracking Tool review
Score 8 out of 10
Vetted Review
Verified User
- Customizable System. You can build any Survey/Event easily.
- Good reporting capabilities, both custom and built-in
- User Friendly interface. Easy to use.
- Stability and reliability. System is pretty stable with very rare IT issues popping-up.
- Some fields (like time stamps) can be hidden inside the CVENT database and custom reports are required to report that data.
May 01, 2014
Cvent is Awesome!
Score 9 out of 10
Vetted Review
Verified User
- It allows for clients to ask questions they need answered.
- It records everything for you and gathers information for both the client and the sales representative to read.
- It is a middleman for the client and Sales rep. It is a wonderful tool and easy to navigate around. People find it easy and simple to use.
- It could not ask you to log in at every time you exit the portal. I would appreciate not having to do so every time.
- The portal could move at a higher speed, although it is much faster than all the other portals.
- Cvent could also suggest some common answers or questions that clients would like answered in a more detailed manner.
April 30, 2014
Cvent - a robust survey tool made easy
Score 9 out of 10
Vetted Review
Verified User
- Cvent is a robust survey tool. Almost any survey logic you can think of is available, which allows for complex surveys to be built. The advanced logic feature comes in handy in almost every survey that I build.
- Cvent support is a major reason for my satisfaction with the product. I have only been using the tool for a couple of years now, so I still have a lot of questions about some of the more advanced features, and Cvent support is always available. Not only are they available, but they answer my question or resolve my issue in a timely manner every time I call or email them. Cvent provides truly great customer service.
- Cvent is easy to use - plain and simple. I came into my role with very little survey experience, and I have quickly become the go-to in the organization. The tool is intuitive and I have been able to pass my knowledge along to many others across the organization with ease. The interface on the back-end is user friendly and in my opinion the surveys themselves are very easy to navigate for the respondent.
- I have had some occasional errors that have come up in the system that don't seem to have an obvious cause. These can be frustrating to overcome, but Cvent support has always been able to resolve these issues.
- Cvent might be a little to rigid at times on the back-end. It could just be my lack of coding experience, but sometimes the html emails and survey templates can be difficult to make as aesthetically pleasing as I would like.
- The opening screen for 'Known Surveys' often bothers me because you cannot add additional fields to the "first page" of the survey. This is only if you are not sending the email through Cvent, so it is not a major flaw.